Ramya Sreeramulugari

Email: ad2upi@r.postjobfree.com

Mobile: 623-***-****

Professional Summary:

Over 9+ years of IT Experience in Marketing,Banking and Healthcare domains.

5+ Years’ of Pega experience (CSSA) as Pega Software Developer.

Experience with SDLC Implementation Methodology / Agile development.

Hands on experience in design and development of Class structure, data modeling, Activities, Flow Rules, Flow Actions, Decision rules, Declarative Rules, Privileges, Access Group and Access Roles, web services, Harness and Section Rules, Correspondence etc. adhering to Pega best practices and Guardrails.

Well versed in technical assignments, analyzing, problem solving, having proven ability to deliver on time.

Excellent Communication and presentation skills along with ability to quickly adapt to new environments and learn new technologies.

Well adaptable to challenging environments, Strong work ethics and commitment to work will well serve to achieve Client’s objectives.

Experienced in software systems analysis, design, testing and support in Banking and Finance, Domains

Creating and launching successful marketing campaigns.

Building and maintaining effective business relationships.

Identified new sales opportunities and created targeted sales strategies to capitalize on them.

Analyzed sales data and made data-driven decisions to optimize sales performance.

Certifications

Certified Senior System Architect

Certified System Architect

Education

Master Of Business Administration (2005-2007)

Bachelor of Business Management (2001-2005)

Technical Skills

PEGA PRPC : PRPC v8.x, v7.x

Tools/Language : HTML and Java Script

Database : Oracle, MSSQL

UI Technologies : JavaScript, HTML

Operating System : Windows, Unix

Project Details

Project #1: CARE Center

Project Title : Care Center Application

Client : Zurich NA

Project Role : Pega developer

Period : March2020- Current

Location : Schaumburg, IL, USA (Remote)

Project Description: Care Center application built on PRPC 8. Zurich registers the insurance claims using this application. The CCPs (Users) receive the claims for any kind of insurance using multiple channels like Phone, Email, Fax, Scan etc. Care Center consists of different LOBs namely, Automobile (Auto), Worker Compensation (WC), General Liability (GL), Property, Construction, Health Care and Non-Standard to create insurance claims.

The workflow is different for each line of business. CCPs capture the required info for processing the claim using the screen flow and register the claim. The downstream system used for holding the Customer information, Policy information, Office Assignments is eZAccess system.

Once a claim is registered, acknowledgements are distributed through a Dot Net application which in-turn invokes a web service hosted by Care Center.

There are multiple web services implemented in the Care Center application. For Customer Search, to drill down the Customer based on Site Code, Employee Search, Policy Search, Stat Code (WC only), Assignment web service for assigning the claim to respective Office, Registration of Claim – involves checking if eZAccess is in update mode and registering etc.

Role & Responsibilities:

As a developer, work with leads/business analysts to design and implement the user stories assigned. Aim to deliver the work within sprint time.

Work on development of Data Model, Class structure, Access Group, Process flow, Harness rules, Layout and sections, service integration rules.

Involved in creating activities and conditional expressions, Operators, Workgroups, Workbaskets.

Implementation of Decision tables, Decision Maps and Declarative expressions as per business logic.

Conduct design and code review with LSA to ensure compliance with standards.

Involved in Production Deployment and Postproduction support.

Debugging issues and fixing performance issues using PRPC tools such as Clipboard, Performance profiler, PAL, DB trace and Tracer in troubleshooting applications and for memory usage.

Share best practices and improve processes within teams.

Project #2: Entitlement Lifecycle Management

Project Title : Entitlement Lifecycle Management

Client : Wells Fargo

Project Role : Pega Developer

Period : Jan 2019 – Feb 2020

Location : Charlotte, NC, USA (Remote)

Project Description: Entitlement Lifecycle Management is an application used by client to automate the Existing manual identity access lifecycle.

Responsibilities:

Involved during Design phase of the application with LSA and SME’s

Co-ordinated in requirements gathering with clients and business.

Worked along with LSA to get the design approval.

Designed and Developed User Interface components like Harness, Section, Portal rules.

Worked on integrating PRPC with External Applications using Connect rule.

Implemented Decision Table, Decision Tree, and Declarative Expression rules.

Show and Tell Presentation to the business and client managers.

Project #3 : dbCAR (Deutsche Bank Client Adoption and Review)

Project Title : dbCAR (Deutsche Bank Client Adoption and Review)

Client : Deutsche Bank

Project Role : Junior Developer

Period : May 2018 - Dec 2018 (Remote)

Project Description: Deutsche Bank is running a Client Adoption and Review Program (“CAR”) that aims to deliver a core platform to support the processing and management of end-to end client on-boarding and Know Your Customer (KYC) compliance. This application requirement involves KYC processing and management to meet regulatory requirements across the globe. The solution implemented will provide a foundation layer for re-use across lines of business and regions.

Roles and Responsibilities:

Worked as a support member for a project on PEGA PRPC 7 to handle the production issues.

Analyzing the existing application limitations and propose the solution.

Worked on Analyzing and Fixing production issues.

Worked on developing and testing enhancement items.

Prepare all technical design documents and ensure effective implementation of all the products.

Configured and monitored SMA for various environments/nodes.

Created various artifacts to help future members of the team to solve the issues.

Project #4 : ICICI Prudential Life Insurance - India

Project Title : ICICI Prudential Life Insurance

Project Role : Marketing

Period : Jan 2012 - Nov 2017

Project Description: ICICI Prudential is a joint venture between ICICI Bank and Prudential in the business of life insurance. It is the largest private insurance company in India. For the year ended 2008 the company generated Retail New Business Weighted premium of Rs. 6684 crores, registering growth of 68% over the last year.

Roles and Responsibilities:

Created various artifacts to help future members of the team to solve the issues.

End to End Responsibilities of entire Business Development

Responsible to take care of complete Business Development like Generating Leads and

Handling Training session and HR Training, Digital Marketing and Business

with all the leads, Counseling, Registration of the team members for courses, schedule of the classes

Attendance, Fee Management, Reporting, conducting meetings with Trainer, Organizing the Training

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