FARAH MADANI

SENIOR SOFTWARE ENGINEER/BUSINESS SYSTEMS ANALYST

Saint Peters, MO • 636-***-**** • ad2u4k@r.postjobfree.com • www.linkedin.com/in/farah-madani/

Providing valuable insights to modernize and optimize business performance.

PROFESSIONAL PROFILE

An accomplished, motivated, and results-focused Solutions Consultant and Subject Matter Expert across multiple industries. Exceptional and rapid “big picture” evaluation & analysis for developing plans and implementing software solutions. Astute and insightful risk mitigator and problem solver integrating new and emerging technologies to recover losses and optimize revenues. Demonstrated leadership abilities with a proven history of directing cross-functional teams, acting quickly on internal and external trends, and developing timely, data-driven outcomes that generate a strategic competitive advantage.

SIGNATURE COMPETENCIES

Product Design & Development

Agile Methodologies

Project Management

Requirements Gathering & Analysis

User Acceptance Testing (UAT)

Enterprise Implementations

Software Engineering

Data Mining & Analytics

Risk Management

BI, ERP & Big Data Platforms

SAP/SAS Solutions

Software Solutions

Web-Based Applications

User Experience

Process Improvement

TECHNICAL CAPABILITIES

IBM OS/390 • HP9000 • COBOL MVS • Micro Focus COBOL • Oracle, Microsoft SQL Server 2005 • Business Objects • MVS/JCL

UNIX • Reflections Scripts (RBS) • DB2 • PL/SQL • SQL • Golden • TSO/ISPF • Changeman DS • Xpediter • File Aid • SuprTool • JIRA • Postman • Splunk • Mongo DB • Redis

KEY QUALIFICATIONS

Highly motivated with an aptitude for critical thinking; takes ownership and drives positive change in collaboration with key business stakeholders, turning concepts into daily practices and evolving the standards and guidelines.

Skillfully leads research and analysis to prepare recommendations for new software application systems, system enhancements, and evaluation of new technologies while ensuring enterprise implementation integrity.

Offers a deep understanding of the end-to-end development lifecycle backed by proven abilities in IT process improvement and support documentation; integrates data management standard methodologies to support completion of projects.

Effective communicator and cross-functional collaborator who bridges the gaps in understanding between technical and non-technical stakeholders; builds strong working relationships and improves project execution efficiency.

Provide advice and oversight to ensure critical data design decisions are aligned to the overall data strategy.

A Subject Matter Expert known for identifying opportunities for improvement with a strong interest in industry trends, technology innovation, and best practices.

CAREER PROGRESSION

BUSINESS SYSTEM ANALYST III, CONSULTANT Charter/Spectrum• June 2022-Dec 2023

-Worked on newly developed automated order process for Cable/TV/Phone products and services in commercial and residential locations.

-Tested new code promoted to development environment. Informed developer of the testing results. Captured testing scenarios in related Jira stories.

-Analyzed the root cause of new defects discovered while testing or were reported by QA team. Updated Jira stories with the recent findings so developers could make appropriate changes to fix their code’s defects.

-Wrote SQL queries to look up data for variety of ordering scenarios. Read logs everyday to find timeouts, server outages and failed calls to downstream services.

-Supported the order process after it was in production by running individual APIs or an order collection to find the specific causes of unsuccessful orders on daily basis.

-Experimented with multiple scenarios to catch service catalogs discrepancies.

-Created How-to web pages for new functionalities. Updated product release document with testing information for every testing environments.

SOFTWARE APPLICATION ENGINEER, CONSULTANT Weekends Only Furniture & Mattress• May 2021-Mar 2022

-Learned Pronto Xi software to be able to upgrade ERP system from old version to the newest version of the software.

-Created customized procedures to over write encrypted programs’ procedures to fit the business needs.

-Added Database tables that were missing from newly converted environment. Created export/import procedures to transfer data from production environment to new environment.

-Developed and modified RESTful APIs to improve communication, data processing and error handling between application programs and business website or vendors’ data import/export. Created JSONs to transmit data and messages between multiple servers. Used Postman API to test new JSONs.

-Worked on production defects and enhancements JIRAs.

-Participated on daily Scrum and JIRA planning meetings,

SOFTWARE APPLICATION ENGINEER, CONSULTANT Edward Jones • Mar 2020-Apr 2020

-Developed an understanding of business needs and translated them into technical specifications and solutions through research and collaboration in an agile environment; active participant in refining and enhancing systems and processes.

-Created application notes, datasheets, and technical training materials to align training capabilities and resources with system techniques, which improved the training process for other consultants.

-Analyzed COBOL programs to modernize the current Legacy System for trade suitability; worked on COBOL/DB2/IDMS systems and enhanced the ETL process by applying a newly adopted Agile methodology suited for a financial company.

-Managed project deliverables and provided clear communication to stakeholders; established, deployed, and tracked key metrics to answer key business questions, including documentation, training, and maintenance of new systems.

SENIOR SOFTWARE APPLICATION ENGINEER Centene Corporation • Feb 2012-Jan 2020

-Served as COBOL Software Engineer/Data Analyst for Legacy Healthcare Enrollment System (AMISYS), focusing on Eligibility sub-systems (Claims was one of them).

-The Federal Government's third-party validation company, WIPRO rejected file values within the Medicare System; worked with end-users, created test files from AMISYS Enrollment data, and uploaded them to WIPRO for site validation to repair the data reconciliation issue.

-Supported implementing a new system to load membership data to AMISYS memberships by providing end-to-end ownership of system enhancements, regression testing, and oversight of change control processes.

-Wrote complex SQL queries and procedures to insert and manipulate data into a new system in relation to AMISYS interface, including data modification scripts to clean data and improve the conversion processes; contributed to streamlining processes for a multi-state rollout.

-Customized a manual reconciliation for Wisconsin to track error messages between two business lines in AMISYS database: Medical and Behavioral health member accounts; conducted root cause analysis and improved cross-functional system capabilities.

-Documented AMISYS’s functionality for new replacement system developers to ease the transition of data processing.

-Translated AMISYS Health management business rules and regulations into reference tables so it could be used validating data.

SENIOR SOFTWARE ENGINEER, CONSULTANT Marine Corporation • Jul 2008-Feb 2012

-Spearheaded the development of new payroll software and created a design flow to guide the Systems Analyst and the team in the implementation process; system deployed enterprise-wide and is in full function.

-Conducted a complex evaluation to delete obsolete accounting processes with no documentation available; performed in-depth research to confirm processes, discovered programs, data modules, copybooks, and maps for deletion, enabling a cleaner more efficient maintenance function for the system.

EARLY CAREER ROLES

Senior Software Application Engineer, Consultant at GMAC Insurance

Software Application Engineer, Consultant at Universal Music Group

Software Application Engineer, Consultant at Sprint

Software Application Engineer, Consultant at NASA

Software Application Engineer, Consultant at Coastal Corporation

Project Leader at Texas Department of Transportation

EDUCATION & TRAINING

BACHELOR OF BUSINESS ADMINISTRATION, COMPUTER INFORMATION SYSTEMS

Texas State University, San Marcos, TX

SCRUM MASTER CERTIFICATE

In progress.

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