Ashley Doran Renee
Summary:
Ashley is an enthusiastic and passionate professional with experience in customer service, Insurance and financial backgrounds. She has experience handling inbound and outbound calls to resolve customer issues regarding credit, insurance, collections etc. Responsible for insurance sales, collect payments and premiums. Retain current insurance clients and answer any pertinent questions/concerns regarding their policy (policies). Proficient in Microsoft office, Microsoft Word, Excel and Outlook.
Skills:
Data Entry
Microsoft Office
Customer Service
Cold Calling
Microsoft Word
Accounts Payables
Office management
Insurance
Professional Experience:
Aladdin
Server
November 2022 to Present
Serving
Greeting
Customer service
Employment Gap: Taking care of ill family member.
Upstart – Remote
Credit Analyst
September 2021 March 2022
Assessing applicant information for approval.
Reviewing credit history and financial wellbeing.
Speaking with applicants to ensure accuracy of application.
Handle confidential personal information.
Dealing with fraudulent information and reporting it.
Employment Gap: Taking care of ill family member.
Borror - Columbus, OH
Leasing Agent
June 2019 to August 2020
Schedule and guide apartment tours.
Answer any relevant questions regarding leases.
Handle any maintenance requests and be the mediator between lessees and maintenance.
Accurately write leases.
Obtain rent money and charge appropriately when late fees were due.
Submit invoices for recurring property charger from outside vendors.
Employment Gap: Taking care of ill family member.
Nationwide Insurance – Columbus, OH
Insurance Agent/ Personal lines Retention Agent
June 2016 to October 2017
Retain current insurance clients and answer any pertinent questions/concerns regarding their policy (policies).
Cross-sell auto, home, motorcycle and boat insurance.
Explain every type of coverage on client’s insurance.
Collect premiums and monthly payments.
Use several software platforms to edit any coverage per client request.
Answer inbound and make outbound calls on a regular basis to check in with clients.
Connect with leadership and create ideas to manage clientele satisfaction.
Consistently one of the top performers sales and satisfaction wise on my team.
BMW Group Financial Services – Hillard, OH
Customer Relations Specialist/ Initial Quality Survey Team
July 2015 to June 2016
Responsible for identifying and escalating customer issues to the appropriate team for resolution.
Responsible for providing inbound customer service for US customers through direct contact with drivers, potential customers, and BMW employees.
Education:
Bachelor’s Degree – The Ohio State University - Bachelor of Arts in Communications – 2014.
Associates Degree – Columbus State Community College - Associates in Arts – 2013.