MICHELLE NAIRN

SEATTLE, WA *****

425-***-****

ad2t5u@r.postjobfree.com

Solid, proven, results-oriented performer with firm commitment to excellence. Committed to consistently achieving the highest levels of customer satisfaction. Extremely proficient working in project-oriented, multi-task environments. Well known as a "highly organized and productive employee.” Above average verbal and written communication abilities. A highly effective team player that understands the value of working together towards a common goal.

SKILLS:

Customer Service Tax Accounting

Microsoft Suite Proficient Bookkeeping AR/AP

Financial Management Systems Extended Purchasing Systems Data Entry Team Player

Able to learn and adapt quickly Very attentive to detail EXPERIENCE:

State of Washington, May 2007 to September 2009

Unemployment Specialist

Researched and compiled information necessary to respond to unemployment claims. Prepared written responses based on separation information. Completed separation notices and responded to requests for additional separation information. Prepared for unemployment hearings and guided leadership on participation. Researched unemployment and other state laws. Reviewed quarterly statements to determine accuracy and protest charges. Processed unemployment claims and requested wage verifications.

Self Employment, December 2004 to June 2005

In Home Care/Private

By providing supervision, reminders of medication, meal preparation including special dietary meal planning, picking up prescriptions, companionship, light housekeeping, general and grocery shopping, scheduling multiple doctors appointments and transporting to and from these appointments, provided quality life for my customers.

Northwest Staffing/ King County Housing, July 2004 to August 2004 Data Entry Clerk

Demonstrated data entry, teamwork and multi-tasking skills. Main project duties consist of compiling and entering data into the information program for King County Housing. City of Seattle Temp Services, September 1999 to December 2003 Remittance Processing Technician for Treasury/ Remittance – 6 Months Utilizing my dynamic researching skills processed customer payments for utility and other city services manually, not accepted by Documate System.

Admin Specialist/Customer Service to Revenue and Consumer Affairs/Finance – 22 Months Functioned as member of a team responsible for opening and closing businesses in the Seattle area including detailing business tax documents and researching license and tax information. Processing and entering of business license in document controlled databases to ensure quick retrieval for audit and enforcement officers. Distributed checks and cash to ensure proper posting to customer accounts. 1

MICHELLE NAIRN

SEATTLE, WA 98108

Admin Specialist to Office of Education & Office of Human Services – 6 Months Worked directly for the Director of this department and managed her meeting time, speaking engagements, and travel commitments to minimize conflicts and optimize her productive time. Admin Specialist to City of Seattle Planning Commission – 6 Months Managed the day-to-day calendars of the director. Notifying planning commissioners of up-coming weekly and bi-weekly activities and meetings. Scheduled and arranged meeting rooms. Reviewed and determined distribution of project related documents. State of Arizona Department of Economic Security, March 1997 to July 1999 Administrative Assistant II/Systems and Programming Performing advanced and complex secretarial duties for one project manager and thirty other executive level employees which also included the scheduling and tracking of mandatory training and requesting terminal access for programmers and consultants. Revised special forms and department documents for new hires, conducted intensive background checks, and processed payroll documents. Using my knowledge of Extended Purchasing software entered and tracked purchase orders for departmental heads. Seattle Vocational Institute, 1994-1995

Financial Aid Assistant

With vast knowledge of various financial aid programs conducted outreach presentations and workshops relating to students and families to resolve educational financing difficulties. Reviewed and processed applications for financial aid.

Employment Security Veterans Employment Training Program, 1993-1994 Administrative Assistant

providing educational, and job skills to veterans. Conducted initial interview process, testing and screening of potential candidates for the program. Facilitated the outreach and induction of employers who accepted veterans for the on-the-job training program. Prepared monthly reports and allocation of funds for supplies and salaries. Maintained calendar and scheduled appointments for program director.. EDUCATION:

The Bishop A.L. Hardy Academy of Theology

2009 MBAC - Christian Family Counseling

2007 BS Theology-Christian Education

Completed three years of college course work at South Seattle Community College, American River in Sacramento, California and Phoenix Community College, in Phoenix Arizona with emphasis on Business Management and Computer Information Systems.

SPECIAL TRAINING & CERTIFICATES:

Tax Accounting Data Security

Ethical Issues in the Public Sector Esteem

Magic Moments of Customer Service Fundamentals of Case Management Basic Court Orders Requisitions and Receivers

Financial Management Computer System Extended Purchasing Systems Data Processing Concepts

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