MICHAEL MERCIER

Phone: 940-***-****

Email: ad2sz6@r.postjobfree.com

Objective:

Seeking a challenging role to leverage my extensive technical expertise and experience in Project Management, Administration, Coordination, Systems Analysis, Operations Regulation, Logistics, and Process Management in either a public or private sector setting.

Professional Summary:

Experienced Network Integrity Manager/Administrator, Auditor, Material Handler, and Account Administrator with a proven track record of overseeing and reviewing operations reports, providing technical guidance, equipment testing, and creating corrective action plans for field crews, NOC personnel, and field engineers. Proficient in tracking program status, equipment location, advising market management on outstanding issues, and addressing government and customer compliance concerns. Communicative on complex issues to field crews, supervisors, market managers and primary clients with an emphasis on clarifying language. Skilled in troubleshooting and equipment installation on both back end and front end, including on-site travel. Flexible in analysis and response to both issues and operations.

Skills:

MS Office 365, Excel Macros, Process Engineering, Root Cause Analysis, Creative Analysis, Innovative Solutions, Project Coordination, RFDS, CIQ and JSA interpretation, Technical Translation, De-escalation Techniques, Logistics, Scheduling, Physical Review, SOP Creation, Process Analysis, Soft tool creation, Client Interaction, Process Automation, Preventive Action, Corrective action, UPS Systems, Prompt Engineering, XML, Sigma 6 training, Data Center Equipment, PNP training, Agile, FedEx shipping, AccuV, Asset Integrity Management Software, Field Crew Deployment

Employment History:

Independent Consultant

Self Employed/Contract work 6/2023 - Present

Advised and supported build crews’ site construction and configuration, including staging, priority scheduling, and equipment assignment.

Interpreted engineering documents and forms for customers and assisted in amendment creation and communication with clients to ensure compliance to scope of work and customer service.

Ensured client’s objectives were met within budget and schedule constraints.

Created reports for customer management and crews with Excel Spreadsheets with Pivot Tables, Power Point, Word, Share Point as well as other answering primary customer’s concern on project milestones.

Acted as primary contact point for drive crews using soft tools for testing of RF infrastructure to address problems during testing.

Created action reports for customer and for software developer teams and lab to iron out issues discovered in the course software usage.

Tracked and communicated to customer and primary software developer license status of various deployed testers and created tables and trackers to anticipate and head off any license service related issues in a timely manner, ensuring both customer and distributor awareness of license and PO status.

Created lists of hierarchy of priority to focus developers onto critical issues to minimize project impact.

Meeting with clients face to face for analysis, scope corrections, clarification and amendments.

Technical Project Manager T-Mobile and AT&T, Nokia and Ericsson Systems.

Nexius Solutions Inc., 10/2019 – 4/2023

Led and managed wireless telecommunications projects from initiation to closure, ensuring project objectives were met within budget and schedule constraints.

Made training documents and Vendor Reports with Power Point, answering primary customer’s concern on project milestones.

Used free thinking to derive creative solutions to technical and logistical problems to accelerate completed units to make milestone goals to customer.

Created tools to automate scripting for equipment, as well as system tracking with Excel using cell codes as well as macros.

Developed comprehensive project plans, defining project scope, deliverables, timelines, resource requirements, and risks.

Coordinated and collaborated with cross-functional teams, including network engineers, technicians, vendors, and contractors, to ensure seamless project execution.

Conducted emergency recovery action plans in assistance to other markets to meet completion targets with budget limits restricting resources.

Assisted Resource Control by using Asset Integrity Management Software to control equipment distribution, use analysis and resource allocation.

Oversaw the implementation and integration of wireless network infrastructure, ensuring compliance with technical specifications and industry standards.

Monitored project progress, identified potential risks, and proactively implemented mitigation strategies to keep projects on track.

Drove effective communication and fostered strong relationships with stakeholders, providing regular project updates, status reports, and conducting meetings.

Conducted thorough project documentation, including project charters, requirements documents, change requests, and lessons learned.

Managed project budgets, tracked expenses, and ensured cost-effective allocation of resources.

Facilitated vendor selection, contract negotiations, and procurement of necessary equipment and services.

Collaborated with regulatory bodies and ensured compliance with relevant laws, regulations, and licensing requirements.

Implemented project management best practices and methodologies to optimize project delivery and achieve operational excellence.

Drove continuous improvement initiatives to enhance project management processes, tools, and methodologies.

Mentored and coached project team members, fostering their professional growth and development.

UMTS/LTE/5G Tech Level 3 Nokia and Ericsson systems.

Networkers Staffing for Nexius Solutions Inc., 01/2019 – 9/2019

Created action plans for work crews on site on short term notice to resolve deficiencies to crew instruction.

Communicated to Field Service Managers on technical and personnel problems with notification on solutions that could be taken and advisement on paths forward with probable chain/results that could follow.

Detailed and educated crews on why actions were to be taken, resulting in improved troubleshooting and faster pace of operations/completions.

Supported integration, troubleshooting, and status reporting for UMTS/LTE/5G nodes.

Conducted RET scripting, MiMo conversion, and CPRI relocation by creating a tool to automate/simplify scripting and eliminate errors and vastly improve turnaround time.

Trained new techs and field supervisors on SOPs, MOPs, and system tools used in the XTAC to increase productivity and crew empathy to solidify teamwork.

Developed additional automation tools for XTAC group support for messaging, process troubleshooting, PIM analysis.

Troubleshot CORE network elements.

Created presentations with Power Point for training and customer engagement, improving communications along the entire line of tasks from field personnel to customer Market Managers.

UMTS/LTE/5G Tech Level 2 Nokia and Ericsson systems.

Networkers Staffing for Nexius Solutions, 06/2017 – 1/2019

Supported field crews with integration and troubleshooting on UMTS/LTE/5G nodes.

Used de-escalation techniques to improve relations with field crew and XTAC personnel.

Used creative thinking and inquisitiveness to troubleshoot and solve difficult technical problems not covered or covered by conventional SOP

Processed status reports and action plans.

Supported Drive Testers and advised market managers.

Interpreted CIQ/RFDS sheets and guided crews with aid of photos and videos on corrections to build plans and edits for correction to documents.

Network Operations Center Technician – Electrical Distribution/Utility

Oncor Energy, 2/2017-6/2017

Created a concise training document and connections/link list for Oncor Management and concentrated them into one complete source excel document.

Managed and monitored critical network elements of the power grid.

Used communication skills to help expand individual techs on operations in S.A.M. monitoring software systems.

Responded to outages and system failures adroitly from experience from previous NOCs

Audited networks and mapped power grid and conducted independent assessments of problem systems in the network creating a ‘Hot List’ of critical systems requiring close scrutiny.

AT&T Nokia NOC Technician

CSS/Glow Networks, 6/2013 - 01/2017

Monitored and supported Alcatel/Nokia UMTS/LTE nodes for major carriers.

Conducted equipment resets and upgrades.

Troubleshot CORE systems and conducted audits.

Field Drive Test Supervisor - New Product/Equipment Development & Testing Samsung, Motorola, Nokia

CSS/Glow Networks, 12/2011 - 05/2013

Created an implemented equipment control and chain of custody that resolved issues of possession by crews as well as identifying equipment configurations and software loads to improve testing and case analysis.

Developed configuration parameters for later nominal testing including ROOT editing, individual soft tool settings (such as: LLDM, TEMS, and Xcal/Accuver & Wireshark), hardware equipment configuration and definitions to standardize post prototyping benchmarks.

Enabled Coordinated with Ericsson to define ATP parameters for UDP/FTP testing, KPIs, latency and throughput.

Interacted with primary customers and addressed problems identified by drive test in the market.

Education:

Westchester High School, Los Angeles, California (Graduated)

University of North Texas, Denton, TX (Completed 3 years of study)

Personal Education/Interest:

Cybersecurity, Artificial Intelligence, GMRS, 2M, 10M, CB, and Sat radio, Mechanical Engineering, Logistics, Traditional & Alternative Construction, Technological Development, Drones, Computer Repair, Electronics, Aerospace/Aviation, History, Alternative Construction, Auto Restoration, Alternative Energy, 3D Printing, History of Technology,

Contact this candidate