Director, Technical Program Portfolio
Resume:
Blaine KY
ad2rvj@r.postjobfree.com
SCOTT NELSON
OBJECTIVE
Multi-faceted Agile and Scrum Practices Coach with more than a decade of delivering valuable products and solutions, and with additional experience in analytics, software solution design and development, and product marketing. Distinctive capacity for aligning the strategic needs of Development and Operations in order to promote economic and systems thinking across enterprises to deliver solutions which are products that are desirable, innovative, and sustainable.
Seeking an opportunity to apply expertise in an organization whose executive leadership is dedicated to increasing the flow of value to their customers and employees through the adoption and refinement of their organizational agility skills.
PROFESSIONAL ACHIEVEMENTS
HIGHER EDUCATION, TECHNICAL SOLUTIONS
Acted as consultant in the establishment of quarterly strategic objectives for the Agile Transformation program.
Implemented visualizations to increase the transparency of delivery, impediments and risks.
Acted as Release Train Engineer for a program responsible for the delivery of solutions supporting students and faculty.
Acted as Scrum Master for three teams on the program.
Agile Software Development and Testing (ASTQB standard) consultant for the Community of Care release train.
Coached Agile team, management and executive leadership on Agile practices; resulting in sustaining Velocity gains and improving Predictability 175% (up from 40% to 100+%).
Coached cross-function enterprise on Scrum and Agile practices and application of the Agile and Scrum: event, processes, anti-patterns, best practices.
HOME AUTOMATION PRODUCTS AND SERVICES
Facilitated the implementation of a Scrum teams within the Sales and Marketing Acquisitions domain; responsible for the solutions responsible for generating $1.5 billion in annual revenues
Agile Software Development and Testing (ASTQB standard) consultant for the Information Technology domain.
Coached Agile management team on Agile best practices; resulting in velocity increases of more than 100% and consistent PI Predictability performance of 80% or better (up from less than 1%).
Served on Agile Practices committee
Coached cross-function teams and executive leadership on Scrum and Agile practices and application of the Agile and Scrum: event, processes, anti-patterns, best practices.
FINANCIAL SERVICES
Scrum Coach, Release Train Engineer, and Agile Practices consultant on Shared Services train.
Established, and Managed Software Development Life Cycle (SDLC) standard for Fortune 500 enterprise.
Agile Software Development and Testing consultant for Fortune 500 enterprise.
Coached Agile management team on Agile best practices; resulting in more than doubling velocity and consistent PI Predictability performance of 82% or better (up from 69%).
CIVIL ENGINEERING
Implemented Scrum for SMB civil engineering client.
Coached management team on applying Scrum principles to: Project Planning, Capacity Planning for human and machine resources, as well as impediment resolution.
Applied robotic process automation for: Daily Equipment Inspection reporting, In-field Impediment reporting, Time and Attendance reporting, Incident Management, and resource scheduling.
Reduced operating expenses related to lost production during impediment-related delays, and field report submissions.
Reduced impediment resolution times from 1-2 days, down to under two hours on average.
ENTERPRISE DATA STORAGE AND SOFTWARE (AS A SERVICE)
Applied Agile techniques to enterprise technical support, to reduce Time to Resolution and increasing both NPS and Customer Satisfaction, by utilizing information radiators, daily standups, and planned iterative process and practice improvements.
Grew support from less than two dozen engineers to more than two hundred engineers, while retaining best in industry customer and employee satisfaction ratings.
Led the implementation of, and initial warranty support for Salesforce across enterprise
Designed, architected, and managed the development of ‘Black Site’ array analytics package, enabling authorized personnel to perform on-demand storage array analytics.
Designed, architected, and managed the development of ‘Dark Site’, and ‘International Government’ array analytics package, enabling authorized personnel to perform on-demand storage array analytics and produce NIST-compliant output for support engineer review
ENTERPRISE DATA STORAGE ON-PREM SUPPORT
Applied Agile methodologies to at-risk Support site; resulting in a bottom performing site becoming the enterprise standard for Support excellence.
Applied Agile techniques to enterprise technical support, to reduce Time to Resolution and increasing both NPS and Customer Satisfaction, by utilizing information radiators, daily standups, and planned iterative process and practice improvements.
Grew support from less than two dozen engineers to more than two hundred engineers, while retaining best in industry customer and employee satisfaction ratings.
Co-invented and managed the development of first of its kind Storage Appliance triage software; resulting in expedited gathering and analysis of appliance analytics and reduction in Time-to-Resolution.
Applied Six Sigma analytics to develop and implement process improvement strategy resulting in reduced need for FTE, while increasing: Customer Satisfaction, NPS and VOC results, Employee Satisfaction, and reducing Employee Attrition.
Awarded President’s Club award for best in enterprise Support site performance
SKILLS
Servant Leadership
Agile project management frameworks
Scrum, Kanban, XP, Scaled Agile Framework
Enterprise-level Agile transformations, implementation, consulting, and coaching
Continuous development, integration, and delivery
Software development and operations (DevOps)
Software development and delivery management
Software solutions design and architecture
Business requirements gathering and documenting
Technical solutions requirements gathering and documenting
Project Planning
ERP software lifecycle implementation/management
WFM software lifecycle implementation/management
CRM software lifecycle implementation/management
Risk Management
Project budgeting
Feature, Epic, and Story writing
Program/Domain management
Negotiations
WORK HISTORY
AGILE PRACTICES CONSULTANT/RELEASE TRAIN ENGINEER
2020 - Current
AGILE PRACTICES CONSULTANT, UNITED STATES
2017 - Current
SCALED AGILE COACH, MUTUAL OF OMAHA, OMAHA NE (CONTRACT)
2018 - 2019
PROGRAM AGILITY COACH - TECHNICAL OPERATIONS, PURE STORAGE, LEHI UT
2014 – 2017
PRODUCT MANAGEMENT – FEDERAL (CONTRACT), VMWARE, BROOMFIELD CO
2013 - 2014
SENIOR TECHNICAL PROGRAM MANAGER, CONVERYS FOR NETAPP INC, LAKE MARY FL AND OREM UT
2009 - 2013
PROGRAM PROJECT MANAGER, ACCENT FOR SPRINT PCS, EUSTIS FL
2009 - 2013
EDUCATION
Scaled Agile 5.0 certified Program Consultant
Scaled Agile 5.0 Leading SAFe Validation
Scaled Agile 5.0 SAFe for Teams Validation
Scaled Agile 5.0 Scrum Master Validation
Scaled Agile 5.0 Product Owner/Product Manager Validation
Scaled Agile 5.0 certified Product Owner/Product Manager (SAFe 4 POPM)
Scaled Agile 5.0 certified Advance Scrum Master (SAFe 4 SASM)
Scrum Product Owner Certification (SPOC)
Certified Scrum Fundamentals practitioner (SFC)
Lean Six Sigma White Belt (LSSWB)
Professional Project Management (PMP) training completion certificate
Salesforce Management certification
VMware Certified Sales Professional (VSP)
VMware Certified Associate – Datacenter Virtualization (VCA-DV)
VMware Certified Associate – Workforce Mobility (VCA-MO)
AchieveGlobal – Genuine Leadership practitioner
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