Operations Analyst Test Equipment
Resume:
Charles Marshall
Gainesville, Texas *****
ad2rpk@r.postjobfree.com
Operations Analyst Specialist
Value Offer
Self-driven telecommunications industry professional, with proven strengths in repairing telecom equipment that delivers voice and data from the central office to the end user. Experience includes improving testing operations and repair, in telecommunications OEM and third-party repair organizations. Work well under pressure to meet customer SLA expectations. Knowledge of ERP structure, usage, and production reporting methods.
Additional Skills
Tableau • Microsoft Visual Studio
Crystal Reports • AutoCAD
OrCAD • ERP: Syteline and NetSuite
SONET • T-Carriers
ISDN • Fiber Multiplexers
ATM • MS Office Suite
Notable Career Achievements
Oversaw implementation of production test equipment (test platforms) to accommodate production increase from several hundred units per month to over 10,000 units per month by managing the increase in production facilities. This involved researching the needs of new customer contracts, ordering and implementing equipment, writing test procedures and training test personnel.
Created custom UI applications that reduced processing time for product shipment by automating data entry for the printing of packing labels.
As the engineering department manager, documented quality procedures and work instructions required to meet TL 9000 certification.
Was document control lead for test procedures, ECNs, and troubleshooting guides.
Fundamental in establishing protocols for part number creation and control.
Established official protocol for testing customer products by creating test procedures and establishing document control.
Designed and developed automated test equipment (ATE), such as, a system to evaluate functionality of 8-port and 16-port analog line cards, which reduced test times and warranties by improving product testing consistency.
Relevant Experience
Inter-Commercial Business Systems (ICBS), Allen, TX 2001 to Present
Operations Analyst, 2013 to Present
Designed and implemented paperless purchase request application to submit requests and to track purchase progress.
Developed application to convert from collecting data on repair tags (paper) to direct entry to ERP system.
Developed applications to display repair order status, disposition, failure mode and corrective action beyond the capacity of the ERP system.
Developed production tool set (UI) applications for the assignment (technician) and scheduling of customer repair orders.
Developed processes for assigning preliminary repair pricing for calculating pricing on customer RFQ’s.
Point of contact for implementing ERP upgrades.
Engineering Manager, 2003 to 2013
Oversaw the implementation of production test equipment to accommodate production increase from several hundred units per month to over 10,000 units per month.
Implemented engineering requirements for TL 9000 certification.
Production Manager, 2002 to 2003
Directed day-to-day repair activities involving assigning and scheduling repair orders, as well as coordinating with Sales, Operations, and Engineering.
Engineer, 2001 to 2002
Designed and implemented automated test equipment to evaluate the functionality of 8-port and 16-port analog line cards for the Siemens EWSD central office switch.
MCK Communications, Inc., Allen, TX 1991-2001
Engineer
Designed and built automated test equipment to evaluate CO and RT digital line cards to extend Nortel’s Meridian’s Business Set (P-Phone).
Decoded voice and signaling transmission between PBX and phone set to provide voice recording and call activity for call/contact centers and trading centers for several PBX manufacturers, including Nortel, Panasonic, Avaya, Ericsson and Ascom.
Lead Technician
Supervised production testing of analog and digital voice recorders for call centers and trading centers.
Education
Bachelor of Science (BS) in Accounting – University of Phoenix
Associate of Science (AS) in Computer Science – Collin County Community College
Avionics Technical Training – United States Air Force
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