Ayantu Megersa
301-***-**** Fairfax, VA ad2ri8@r.postjobfree.com
EDUCATION
THE GEORGE WASHINGTON UNIVERSITY, School of Business May 2022
Master of Science, Human Resource and Management (SHARM) GPA 3.97
Organization Leadership and Learning, Law and Ethics, Organizations and Human Capital Conflict Management & Negotiation Managements, Human Resource Analytics Management, and Leading Teams Management
THE GEORGE MASON UNIVERSITY, School of Social Work May 2014 Bachelor of Social Work GPA3.2
EXPERIENCE
GOVCIO, Fairfax, VA May 2022 – October 2023
HR Administrator
Ensure all company HR policies are applied consistently, Maintain company organization charts
Partner with management to ensure strategic HR goals are aligned with business initiatives
Maintain HR systems and salary reviews and conduct performance and salary reviews
Provide support and guidance to HR staff and work to design and implement employee retention strategies
Analyze trends in compensation and benefits.
LightHouse Healthcare, Reston, VA January 2022 – May 2022
Administrative Assistant
Provides administrative support ensure efficient operation of office
Supports team by performing tasks related to organization and strong communication
Provides information by answering questions and requests
Contributes to team effort by accomplishing related results as needed
Ethiopian Airlines, Alexandria, VA December 2015 – March 2019
Senior Customer Service Agent
Exceed quarterly team goals and collaborated with 10 + staff members to implement customer service initiatives through collaborative team meetings and organization of monthly presentations
Resolve customer complaints, build lasting customer relationships and trust, and gain understanding of individual service needs through the use of data-driven surveys and analysis of one-on-one conversations
Confrere with sales teams and team leaders to identify the target market, boost revenue, and improve promotional strategies by facilitating an environment of idea sharing, communication, and positivity
Intercept Your Life Bridge, Manassas, VA June 2014 - October 2014
Support Counselor
Gained knowledge of multicultural issues including race, class, and sexual orientation through consistent and effective communication with 40+ program members
Effectively communicated behavior choices to youth, and the positive and negative consequences of their choices by building trusting relationships and facilitating a safe environment.
Worked collaboratively with team of 10+ staff to model and coach the tenants of Sanctuary programming
Northern Virginia Family Services (Internship), Arlington, VA September 2013 - April 2014
Family Advocate/Internship
Mitigate legal team’s workload by reviewing and evaluating 10+ daily legal documents, including discovery materials and contracts then collaborated with a team of 3 to organize and present analysis of documents.
Consult with clients and involved parties by conducting 30+ interviews to synthesize case information
Additional Information
Technical Skills: Microsoft Office, Saber, and Blackboard, Pinnacle, icampus, Outlook, ADP, Coast point, NEAR
Community: Center for the Rights of Ethiopian Women (CREW) Youth Leader
Accomplishment: Time Management Certificate Appreciation Commendable Ethiopian Airlines,