WORKEXPERIENCE
**/**/****–**/**/****Ludhiana, India
CUSTOMER ENGINNER with HCL INFOSYSTEM LTD.
- Provided service Installation or maintenance of computers, Laptop, printer, CCTV, photocopier, and projector
- Relations with direct on side service to customers end all office equipment products
- Collection payment to customer end like that CSMC contract, AMC Contract and spare parts
- Handled and resolved escalations of customer service issues, ensuring timely and effective resolution
- Tracked and resolved all calls for the Ludhiana area, identifying faults and taking appropriate action
- Monitored and managed all customer complaints in terms of after-sales service, including arranging spare parts and planning for timely call closure
- Managed the return and defective management of parts, ensuring efficient handling and documentation
- Coordinated with the regional sales team to address service-related issues of distributors
- Maintained inventory of spare parts in Ludhiana office 18/11/2017 –31/01/2019 Amritsar, India
SERVICE ENGINEER with ABP ENTERPRISES
- Provide service contact to elevator like that AMC and Modify old elevator
- to customers to one year contract or upgrade old elevator
- Relations with customer to service support on time
- payment collection Handling Query Customer and team handling service
- Provided technical support to customers regarding product usage and troubleshooting issues.
- Replaced broken parts such as LCD screens, boards and batteries in elevator
- Inspected returned products for warranty or under AMC related defects or damage
- Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.
- Maintained inventory of spare parts for elevator repairs 02/02/2021–01/03/2022Ludhiana, India
AFTER-SALES SERVICE ENGINNER with PLASMA INDUCTION (INDIA) PVT LTD.
- Installation and maintenance of induction furnace Melting and heating
- Relations with customers to service like that break down call and customer complaint
- Payment follow up and collection to customer end like that service contract, new furnace and spare parts
- Performed troubleshooting in induction furnace equipment and vehicles to diagnose faults, identifying and replacing faulty components
- Ensured maintenance of customer records, including service logs, repair orders, and parts inventory.
- Inspected and tested induction furnace equipment for proper operation in accordance with manufacturer's specifications
- Repaired or replaced defective parts using hand tools and power tools as necessary
- Provided technical support to customers by answering questions about the installation and use of induction furnace equipment
- Maintained accurate records of all repairs completed in order to track trends in customer service requests
- Maintained inventory of spare parts in area office GurkamalSingh
Date of birth: 19/11/1989 Nationality: Indian
ad2qzl@r.postjobfree.com
Phone number: +91-842*******(Mobile)
02/05/2022–CURRENT Pathankot, India
SERVICE ENGINEER with OSCAR MEDICARE PVT LTD.
- Installation and maintenance of biochemistry analysis and cell counter
- Relations with customer to product service rapid card, reagent and new machines
- Payment follow up and collection to customer and dealer or sub dealer end
- Responsible for the Overall customer calls tracking to service or spare
- Performed diagnostic tests on biochemistry analysis and cell counter devices to identify and troubleshoot issues
- Installed, configured and tested software applications on biochemistry analysis and cell counter devices.
- Conducted quality control inspections of repaired biochemistry analysis and cell counter devices in under warranty or under AMC
- Provided technical support to customers regarding their biochemistry analysis and cell counter devices.
- Maintained inventory of spare parts for repairs
- Ordered parts, supplies or equipment from catalogues or suppliers EDUCATION AND TRAINING
01/08/2014–01/12/2016 Dinanagar, India
MBA MASTERS BUSINESS ADMINISTRATION Swami sarvan and group of institutions 01/08/2011–01/06/2014 Jalandhar, India
B TECH IN ELECTRONIC AND COMMUNICATION ENGINEERING ATC info vision institute 01/08/2006–01/12/2009 Badhani, India
DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGINEERING Sai polytechnic institute 01/07/2004–01/07/2006 Sujanpur, India
10+2 S.M.S.D Rajput SR. SEC School
01/04/2002–01/07/2004 Sujanpur, India
10 S.M.S.D Rajput SR .SEC School
PROJECTS AND TRAINING
Title: Training at HCL about Operation Management in OFFICE AUTOMATION division Description: Analyzing the operation of AMC contract or order and its working process with all office equipment service and customer support
Title: project on comparative study of BAJAJ V/S HERO HONDATWO WEELERS Description: Analyzing in technical specifications, bajaj platina 100 is powered by 102 cc engine, while Hero splendor plus is powered by 97.2 cc engine it’s like that example Title: Training Project at BSNL about operations in telephone exchange Description: Analyzing the operation of telephone instrument and its working process and implementation for better telephone services to customer
Title: training project 8051 MICRO CONTROLLER KIT
Description: Analyzing in the 8051 micro controller architecture, the system bus plays a key role to connect all the devices to the central processing unit this bus includes a data bus-an 8- bit and address Bus-16-bit & bus control signals
LANGUAGE SKILLS
production interaction
Levels: A1 and A2:Basic user; B1and B2:Independent user; C1and C2 Proficient user Mother tongue(s): PANJABI;PUNJABI
Other language(s):
UNDERSTANDING
SPEAKING
WRITING
Listening Reading
Spoken Spoken
HINDI B2 B2 B1 B2 B2
ENGLISH A2 A2 A1 A2 A2