EUGENE TENSLEY

ad2qla@r.postjobfree.com

614-***-****

**** * ****** **. ******** Oh, 43224

Summary:

- Data Center and Command Center experience

-Active Directory

-AS400 ISeries

-Restore, rebuild and clean computers

-PC Software and hardware to lab performance levels

-Member of MS IT Academy

-Implementing and troubleshooting

-Excellent knowledge of Microsoft Office

-Help desk and user support

-Window server system administration

-Network infrastructure administration

-Computer and information technology fundamentals

-Linux server system administration

-SQL administration

-Mainframe implementation

-Remote Computer Configuration

-z/OS, JES2, TSO, SAR, Auto Operator, JCL

- Mainframe production scheduling/restart package, ZEKE/ZEBB/Zena

- Elixir Documentation

-Control-M management

- Tivoli

Diverse Lynx INC./AEP Service Corporation December 2022-September 2023 Operations Technician/Mainframe Operator

Duties: Data Center and Command Center experience. Monitor the mainframe, provides operation mainframe support(Tasks include doing Job restarts, JCL overrides, Subpds runs and IPLs) Provides Major Incident Management(Tasks include setting up Major Incidents in Microsoft Teams, making sure Major Incident Management messages are sent out on time through OneCallNow software and all of the documentation is correct in ServiceNow) monitor work alerts, set up Major Incidents, set up STORM Mode during inclement weather, produce ideas for better performance, create incidents tickets, complete off jobs from the mainframe, complete off the whole application from the mainframe, execute escalations, process call home request, help desk support, work mainframe job restarts, provide employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic server-based support issues. Troubleshoot OS software and hardware issues. Log or record support tickets and/or cases. For more complex application issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Provides Off Hours Helpdesk Support(Tasks include Virtual Desktop and RSA token support along with general escalation support tasks.)

Provides Monitoring Incident Management through Netcool and ServiceNow applications (Tasks include acknowledging and journaling alerts in Netcool, creating incidents in ServiceNow and escalating incidents to the correct groups)

Provides Server Management (Tasks include logging into Vmware Vcenter or ILO to reboot servers if needed. If servers do not come up after reboot then escalate them to the appropriate group) Provides NERC CIP Support(Tasks include escorting NERC CIP technicians into the Data Center NERC CIP cage and NERC CIP server maintenance). Schedule, manage, and monitor production workflows, ensuring visibility and reliability and improving service level agreements (SLAs) via Control-M Management. Managing information technology infrastructures, including memory, infrastructure, applications, business asset, and network monitoring via the IBM Tivoli tool. Provides Server Deployment, Retirement and IP Management (Tasks include doing server deployment tasks using Password Vault and Active Directory Users and Groups applications, server retirement using IP Monitoring software and IP address and DNS entry requests using Inflobox application)

Provides Escorting Services for 3rd party vendors that need access to the Data Center (The primary duty involves escorting personal that does not have security access to a badge for the Data Center.) Fully proficient in discipline. Works under limited supervision with latitude for independent judgment. Experience:

Beacon Hill Staffing Group, LLC

Computer Analyst October 2022-December 2022

Duties: Provision client accounts via SAP Retail Production Systems – SEP, PPR, BPR, REP, RBP, and Personas. Granting access to various systems, Verifying accounts. AEP Service Corporation July 2019-June 2022

Operations Technician/Mainframe Operator

Duties: Data Center and Command Center experience. Monitor the mainframe, provides operation mainframe support(Tasks include doing Job restarts, JCL overrides, Subpds runs and IPLs) Provides Major Incident Management(Tasks include setting up Major Incidents in Microsoft Teams, making sure Major Incident Management messages are sent out on time through OneCallNow software and all of the documentation is correct in ServiceNow) monitor work alerts, set up Major Incidents, set up STORM Mode during inclement weather, produce ideas for better performance, create incidents tickets, complete off jobs from the mainframe, complete off the whole application from the mainframe, execute escalations, process call home request, help desk support, work mainframe job restarts, provide employee support for technical inquiries received via phone, email, and messaging applications. Assess the nature of problems and resolve basic server-based support issues. Troubleshoot OS software and hardware issues. Log or record support tickets and/or cases. For more complex application issues, transfer internal customers to second-level Help Desk Technicians. Performs complex tasks and completes assignments with little or no assistance. Provides Off Hours Helpdesk Support(Tasks include Virtual Desktop and RSA token support along with general escalation support tasks.)

Provides Monitoring Incident Management through Netcool and ServiceNow applications (Tasks include acknowledging and journaling alerts in Netcool, creating incidents in ServiceNow and escalating incidents to the correct groups)

Provides Server Management (Tasks include logging into Vmware Vcenter or ILO to reboot servers if needed. If servers do not come up after reboot then escalate them to the appropriate group) Provides NERC CIP Support(Tasks include escorting NERC CIP technicians into the Data Center NERC CIP cage and NERC CIP server maintenance)

Provides Server Deployment, Retirement and IP Management (Tasks include doing server deployment tasks using Password Vault and Active Directory Users and Groups applications, server retirement using IP Monitoring software and IP address and DNS entry requests using Inflobox application) Provides Escorting Services for 3rd party vendors that need access to the Data Center (The primary duty involves escorting personal that does not have security access to a badge for the Data Center.) Fully proficient in discipline. Works under limited supervision with latitude for independent judgment. Schedule, manage, and monitor production workflows, ensuring visibility and reliability and improving service level agreements (SLAs) via Control-M Management. Managing information technology infrastructures, including memory, infrastructure, applications, business asset, and network monitoring via the IBM Tivoli tool.

Lightwell Inc June 2017-March 2019

Computer Operator/Mainframe Operator

Duties: Command Center experience. Monitor Pager duty for alerts, work the alerts, make calls to the OD if the alerts can’t be worked, monitor the mainframe, take down CNETWORK during emergency, execute CNETWORK recovery, bring up KCSUPERS, take call for ID verification, reset SCI, SSO, ROOT, and W3ID passwords, manage RSA software, manage the TSO, INET, and CICS mainframes, AS400 ISeries, create bulletins, create change plans, create incidents tickets, create service request, execute escalations, process IBM call home request, and help desk support. Managing information technology infrastructures, including memory, infrastructure, applications, business asset, and network monitoring via the IBM Tivoli tool.

Arlington Computer Products July 2014-June 2017

Computer Operator/Wireless Administration

Duties: Manage incident ticket queues - contacting customers, 2nd level support teams, vendors for troubleshooting, testing, resolution follow-up.

Manage single or multi-user problems involving environment changes through customer resolution - 1 call or multiple calls with 2nd level teams, vendors, and users Review and work Asia specific remote ticket queue off hours - setting up appointments for overnight calls that can last from 10 minutes to several hours.

Wireless devices - Service Requests - manage a service queue to provision the servicing of mobile devices

Image / re-image laptops, wireless devices, and virtual machines Review and work email inbox queues

Update and maintain repository SLA and SOP documentation Establish and maintain relationships with parts of the business that interact directly with the Shanghai office as a Business Analyst or Subject Matter Expert Provide guidance and mentoring for Shanghai's local IT staff Simplify document creation with predefined templates Created the necessary communication with Apple Support to unlock the iPhone Support multiple archive formats, including Advanced Function Presentation™ (AFP™), Adobe® PDF, Adobe Postscript and Microsoft® Office® files

Establish and maintain beta testing with selective customers for version upgrades or product roll-outs Send and receive Wireless device or Remote laptop and printer specific shipments to external customers Rebuild Laptops and Virtual Machines

Install applications

Repair applications

Process service request

Process Corporate Device orders via Ariba

Work tickets and follow up

Implement all data into Asset Manager, and communicate with Asset Management to process correct service number are entered into the system

Collebera Inc. September 2012-July 2014

Helpdesk Support Technician

Duties: Handle Calls, repair and troubleshoot issues with computer applications, remote into client computer, perform password resets via AS400, install applications, perform computer maintenance, install mainframe applications, educate client on how to use remote connect, perform software and hardware upgrades, troubleshoot Microsoft Office Suite. Tensley Computers February 2011-September 2012

Owner/Operator

Duties: Restore, rebuild and clean computers, Antivirus installation and virus removal, wireless networking, system monitoring and analyzing. Migration from Windows Vista to Windows 7, Install new operating system, Set-up of remote access, install all drivers, bring computer back from

“BLUE SCREEN OF DEATH”.

Kaleel Bros. Inc. May 2007-January 2009

Lead Operator

Duties: Load and unload tricks, stock materials, inventory, let down material for selectors. Ground Tech Inc. July 2005- June 2006

Technician/Welder

Duties: General excavation duties, locate underground electrical faults for the erecting of telephone poles and lines, weld aluminum beams for the instillation of support stances. Operate overhead crane, hand grinder, fox grinder and vertical grinder.

Eastern Metal Supply December 2002- August 2003

Assistant Manager

Duties: Shipping and receiving, load and unload trucks, assist customers, manage employees, stock material, daily maintenance of all machinery, inventory/cycle counting, introduce employees to computer knowledge, route trucks, and pull orders. Military:

United State Marine Corp October 1983-January 1988 Logistics Chief/Warehouse Manager

Duties: Load and unload trucks, trains and airplanes, inventory. Cycle counts, issuance of material and manage warehouse personnel.

Education:

National College Youngstown, OH

Associates Degree in Applied Business-May 2011

Major: Information Systems Engineering-ACICS Accredited Certification:

VTSP - NV (Network Virtualization 2016)

Cybersecurity and Privacy 2017

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