Human Resources Customer Service

Stephanie Koncinsky

Orono, Maine ***** phone 207-***-**** ad2qju@r.postjobfree.com

Professional Summary

In retail management for over 20 years customer service experience, strong work ethic and personal drive. As a leader, I oversaw 4 districts with a total of 32 stores. I am self-motivated, dependable, hardworking individual who enjoys a challenge. A proven record to exceed sales and profit plans.

Certifications

• CMS of the Year 2003

• People Development 2004

• Certificate of Excellence 2008

• Certificate of Appreciation 2009

• Store of the year 2015

• Triple Crown award 2016

Specialized Skills

• Prepare for and conduct new-hire onboarding and orientation.

• Administer and advise leaders regarding legal and regulatory compliance: FMLA, ADA, FLSA, EEO, OSHA, Safety

• Implements learning and development plans to support locational needs.

• Supports supervisors and managers with performance management needs through the use of processes and tools. Including coaching, addressing performance issues, and developing employees

Education

• Bachelor’s degree Business Administration Human Resources Stevens-Henager College BA Ogden, UT

Work History

NAPA Auto Parts District Retail Business Development Manager Maine/Boston June 2016 - July 2023

• Worked with 32 independently owned store teams in the Maine and Boston area on growing Retail business. Teaching and training on retail customer service and expectations. The goal is to increase the retail sales in the stores. Ensure stores are in stock, clean, up to date on pricing and planogram compliance. NAPA Auto Parts Regional Project Manager Northeast June 2016 –April 2019

• Overseeing retail project operations in 35 stores. Provide customer service, meet sales, and profit plans. Ensure proper training for associates. Develops plans to increase retail sales in 35 locations of responsibility. Creates budgets, balance purchase orders and invoices, maintain partnerships with customers and vendors. I ensure that all of my areas of responsibility exceed the retail impact standard. NAPA Auto Parts District Retail Business Development Manager Tampa FL November 2015- June 2016 Work with 17 store teams in the Tampa area on the Retail business. Teaching and training on retail customer service and expectations. The goal is to increase the retail sales in the stores. Ensure stores are in stock, clean, up to date on pricing and planogram compliance. NAPA Auto Parts District Retail Business Development Manager Tampa FL Nov. 2015- June 2016

• Worked with 21 store teams in the Maine and Boston area on growing Retail business. Teaching and training on retail customer service and expectations. The goal is to increase the retail sales in the stores. Ensure stores are in stock, clean, up to date on pricing and planogram compliance.

Christmas Tree Shops Operations Manager Bangor, ME Sept 2012 – Oct 2015

• Manage over 75 associates. Recruit, hire, and conduct new hire orientation. Ongoing training on safety, conduct annual reviews. Conduct weekly, monthly quarterly HR audits. Conduct investigations involving discrimination, harassment, theft etc. Review staffing and scheduling. Provide customer service, order store inventory merchandise, plans features, and transitions, meet sales and profit goals. Wal-Mart Store Manager Greenville MS March 2003 – Aug 2012

• Managed over 500 associates. Recruit, hire, and conduct new hire orientation. Ongoing training on safety, conduct annual reviews. Conduct weekly, monthly quarterly HR audits. Conduct investigations involving discrimination, harassment, theft etc. Review staffing and scheduling. Provide customer service, meet/exceed sales and profit goals. Plan transitions and upcoming seasons. Ensure proper inventory levels follow up on compliance concerns, Interview, and conduct evaluation of management team. Managed three stores for 6 months while current managers we out.

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