Customer Service Representative

MARK A FRINK

**** ******* ***

COCOA, FL *****

s

Alt Phone:321-***-****

Email: ad2pti@r.postjobfree.com

Ability Summary

Ability Summary

Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation. Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes. Explain products or services and prices, and answer questions from customers. Obtain customer information such as name, address, and payment method, and enter orders into computers.

Record names, addresses, purchases, and reactions of prospects contacted. Adjust sales scripts to better target the needs and interests of specific individuals. Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations. Answer telephone calls from potential customers who have been solicited through advertisements. Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.

Maintain records of contacts, accounts, and orders Employment History

Csr CVS Caremark Orlando, FL

11/2019-05/2021

customer service Medicare Part D prescription drug plans c

Csr

02/201*-**-**** Ecklers Automotive Titusville, FL

Assist customers in finding parts and accessories for vintage autmobiles non clinical intake rep

08/2016 - 01/2019 eviCore Healthcare

process cases for medical procedures

Customer Service Agent

1420 S Babcock St, Melbourne, FL

09/2013 - 07/2016 Teletech 1370 S Babcock St, Melbourne, FL Explain Benefits and features of health insurance policies. Billing, networks, costs to members, coverages, billing; customer service

CSR

03/2013 - 07/2013 Call Centers East 4050 Riomar dr, Rockledge, FL Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer Service Representative

08/2012 - 12/2012 Protocol Global Solutions 255 Sykes Creek Pkwy, Merritt Island, FL Sales and customer service for deregulated electrical supplier in Ohio Warehouse Worker

12/2011 - 06/2012 AUE Staffing Solutions Rockledge, FL work assembly line from bottling to pallet

Customer Service Representative (CSR)

03/2011 - 12/2011 TSC Solutions Rockledge, FL

company is gradually downsizing

Answering Service Operator

04/2010 - 03/2011 The Answer 2 Ocala, FL

answering service operator from home

Customer Service Representative (CSR)

08/2007 - 04/2010 Protocol Global Solutions Merritt Island, FL inbound sales, answering service operator

customer service rep

07/2003 - 01/2004 Manpower Merrit Island, FL

inbound / oubound telephone customer service for Protocol telephone operator

04/2002 - 11/2003 Excel Agent Services Rockledge, FL Directory Assistance operator for AT&T

Education and Training

Completion Date Issuing Institution Location Degree Received Course of Study 07/1975 DeLand High School FL High School Diploma General Education

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