Hotel Receptionist English Language
Resume:
Edem John DOGAN
Boulevard Jean Paul II, Lomé – Togo
Receptionist
Email: ad2pqd@r.postjobfree.com
SKILLS
Proficiency of French language and English language
Hotel management and marketing techniques
Reception and orientation of customers
Management of calls, check-in, key collection, reservations and schedule
Maintaining cash register, customer’s record and database
Excellent communication, versatility and adaptability
Collection of payments for rooms, meals and drinks
Management of the delivery of orders to the rooms
Mastery of word and excel software, and internet tools
Offers visitors a warm welcome, answer question about services
Planning and management
Events planning and inventory management
Correspondance distribution and multi-line telephone systems
Management of administrative documents
WORK EXPERIENCE
2018 – 2023 Hotel receptionist
Hôtel St Manick Lomé (Togo)
2015 – 2017 Receptionist
Centre Global de Communication, Lomé – Togo
EDUCATION
2013 – 2014 Business Administration Management
ESGA, Lomé-Togo
2009 – 2012 Training in hospitality and tourism
Hôtel Ecole Safari
2007 – 2008 Bachelor Degree General Arts
Lycée Saint-Pierre et Paul d’Aného
Curriculum vitae – Edem John DOGAN
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IMPROVEMENT
2015 Computer and Internet Training
(Software Word, Excel; website management)
LYS GROUP, Lomé – Togo
2014 Driving school
Auto – Ecole Saint Nico
VOLUNTEER ACTIVITIES
2017 – 2023 Humans rights defender at Amnesty International Togo Section
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