AAGYA SHRESTHA

660-***-**** ad2poa@r.postjobfree.com

SUMMARY

A results-oriented and highly skilled Business Operations professional with a robust 9-year track record. My experience encompasses contract lifecycle management through Salesforce and PowerBI, meticulous data quality administration, and proficiency in client service operations. Adept at overseeing accounts receivable, payroll, and daily AP operations. Dedicated to operational excellence, I navigate cross-functional responsibilities seamlessly, ensuring streamlined processes and effective communication across diverse teams. Armed with a Master's Degree in Information Technology and a Bachelor's in Business Administration, my unique blend of technical prowess and financial acumen positions me as a valuable asset with a proven ability to drive efficiency and deliver results.

SKILLS OVERVIEW

Administration

Data Management

Resource Management

Contract Management

Project Management

Salesforce.com

Microsoft Office

Lucidchart / Visio

Process Improvement

Problem-Solving

Decision-Making

Customer Service

Team Collaboration

Analytical Skills

Detail-Oriented

Google Workspace

Accounting (AP/AR), Payroll

VMS (Beeline, Fieldglass)

EXPERIENCE

BUSINESS OPERATIONS ASSOCIATE

RANDSTAD USA JUN 2021 - PRESENT (2 YEARS 6 MONTHS)

•Support the contract lifecycle management through Salesforce and PowerBI by administration and data quality management

•Inform teams of operational updates, providing account administration support as needed

•Monitor salesops, office care and IT inboxes for client requests and questions

•Manage company-wide software/hardware IT requests by using Ivanti ticketing system

•Work with stakeholders to develop, manage, monitor, and report on metrics needed to achieve strategic goals

•Conduct credit checks and manage contracts using applicable systems with Randstad USA credit team and RT legal team

•Track and monitor COI, W9, ACH, MSAs, SOWs, or NDAs.

•Complete monthly audits to ensure SF/FF documents are up to date

•Create and refine workflows within Salesforce and Financial Force as needed to support Client Services

•Manage new client onboarding and resource onboarding using VMS like Beeline and Fieldglass

•Facilitate deal reviews, sales pipeline, resourcing calls and companywide all hands

•Work with Marketing, Finance, HR to identify operational roadblocks and improve workflow

ACCOUNTING AND CLIENT SERVICE OPERATIONS

CELERITY - NOW RANDSTAD DIGITAL APR 2019 - NOV 2021 (2 YEARS 8 MONTHS)

•Manage AP inbox and review and process 100+ vendor invoices and 50+ employee expense reports weekly.

•Oversee ACH and check payment for 50+ Vendors weekly.

•Create accounting processes for better data collection practice of collecting invoices, vendor W-9 and ACH info etc.

•Process journals entries for Corporate AMEX statements. Prepare 1099.

•Onboarding new employees at Fannie Mae and Freddie Mac. Manage employee registration, timecard review and approval for client partner employees.

ACCOUNT RECEIVABLE/PAYROLL

NAPA AUTO PARTS MAY 2017 - SEP 2018 (1 YEAR 5 MONTHS)

•Processed EFT, Credit Card, Cash and/or Check payments.

•Made collection calls on aging accounts. Analyzed and solved issues for 200+ customer accounts.

•Reviewed and submitted bi-weekly payroll for 100+ employee from 12 store locations.

•Maintained A/R collection notes and documentation for follow-up.

•Prepared weekly customer account statements, monthly A/R aging report and Past due accounts report.

ACCOUNTS PAYABLE/ PAYROLL MANAGER

PROSOURCE WHOLESALE MAY 2016 - NOV 2016 (7 MONTHS)

•Monitored process of 100+ invoices and make payment for 50+vendors weekly.

•Conducted manual in-house bi-weekly payroll for 50+ employees.

•Calculated hours, commissions, bonuses, taxes, and deductions.

•Oversaw referral program payment for 200+ members bi-weekly

•1099 preparation and reconcile accounts: research discrepancies and general ledger maintenance.

•Communicated with Operation Managers in four store locations daily.

•Created management reports, prepared journal entries, interdepartmental account charges, billing reconciling and bank deposit.

•Managed daily AP operations for all four stores and on-boarding and training of new employees

ACCOUNTS PAYABLE/PAYROLL SPECIALIST

PROSOURCE WHOLESALE JUN 2015 - MAY 2016 (1 YEAR)

•Analyze, prioritize, code and pay bills and invoices. Make timely payments for internal vouchers and expenses.

•Reconcile financial statements and forecasts, maintaining files for accounts.

•Answer inquiries from vendors, suppliers, and employees, and research discrepancies.

•Write and send checks, recording transactions on internal systems.

•Conducted manual in-house bi- weekly payroll for 50+ employees.

EDUCATION

STRATFORD UNIVERSITY

MASTER'S DEGREE, INFORMATION TECHNOLOGY 2019 - 2020

UNIVERSITY OF CENTRAL MISSOURI

BACHELOR OF BUSINESS ADMINISTRATION (B.B.A.), FINANCE, GENERAL 2009 - 2013

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