Washington, DC ***** 202-***-**** ad2p9s@r.postjobfree.com

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ALONZO WILLIAMS

PROFESSIONAL SUMMARY

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

OFFICE SKILLS

Call Routing

Managing Phone Systems

Strong Telephone Etiquette

Switchboard Management

Front Desk Management

Switchboard Operations

Effective Customer Service

Credit Card Transaction Processing

Product Knowledge

Body Mechanic

WORK HISTORY

RECEPTIONIST/COSMETOLOGIST 06/2021 to Current

Fort Lincoln Funeral Home

Assist with visitations, memorial and funeral services which may include visitation and chapel set up, dressing and casketing remains, delivering family items and flowers

Prepares documents related to services, cremations, maintenance etc.

Greets and receives client families and / or other persons entering the office for information and assistance

Accommodates the needs of the family during a service and/or visitation

Preparing bodies for their home going services by doing their hair/haircuts and getting them prepared to be taking in the chapel

Keeping a clean and sanitized workspace to ensure all hazardous requirements are met

DIRECT SUPPORT PROFESSIONAL 09/2018 to 05/2021

DC Care Center Inc., Washington, DC

Work with adults who have mild developmental and learning mental health disabilities in a community setting.

Write daily service reports and collect confidential behavioral data.

Teaching independent living skills and implementing behavioral plans

Connect clients with medical and various community resources based on personal needs.

Assisted disabled clients to support independence and well-being.

CAPITOL CONCIERGE, 04/2014 to 12/2019

Capitol Concierge, Site Concierge, Washington, DC

Welcoming and assisting residents and visitors daily

Demonstrate excellent communication skills, having a pleasant personality, and interacting with residents

Utilized necessary conflict resolution skills to handle difficult residents and visitors in the most professional manner possible

Performing support for all departments, including extensive clerical duties including filling out paperwork,

Provide tours to incoming guests and visitors who were interested in a rental

Schedule transportation for residents and guests.

CERTIFICATIONS

Microsoft Office Suite 2010 Customer Service Judgement and Decision Making Organization and Prioritization Awards Dc Cares Center Inc, Certificate of Appreciation December 2020 MAC Certificate of Completion July 30, 2021

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