William A Leas
Talent wins games, but teamwork and intelligence wins championships”
La Mesa,CA 91942
ad2oux@r.postjobfree.com
EXPERIENCE
HD Supply Facilities Maintenance, Santee Ca - Credit and Collections Department
NOV 2018- Present
Business to business collections, maintaining a collections portfolio of 50o accounts. Responsibilities include: maintaining delinquent accounts, opening new lines of credit, filing mechanical liens, opening payment plans, reductions in overall delinquencies. Absolute Collections Corp, San Diego,Ca — 3rd party Collector
Nov 2017 - Nov 2018
Maintaining a collections portfolio of charged off credit card accounts. Responsible for complete customer service, skip tracing, negotiation of payment arrangements, settlements and maintaining follow up .
Veritas Auto Finance; Santa Ana, Ca - Late Stage Collector Nov 2016 - May 2017
Maintaining a collections portfolio of 150 late stage delinquent accounts, in danger of charged off. Responsible for skip tracing, negotiation of payment arrangements, preventing
repossessions, charge offs and keeping company losses to a minimum.
Greatcall, Carlsbad, Ca— Collection Supervisor
June 2013 - October 2014
Management of a 15 associate collection team.
Developed/trained 15 loan servicing representatives. Delivered monthly evaluations, quality assurance call monitors and all production tracking for my team.
SKILLS
PowerPoint, Word, Excel,
QuickBooks, Outlook, Customer
Service, Collections Call
Escalations.Loan Servicing,
Western Union, MoneyGram,
ADP, Call Monitoring, Mosaic
Dialer Campaigns, Kronos, Aveya.1
EXPERIENCE
Capital One Auto Finance Unit
Manager; 1999 - 2007
Cash Call Inc. Collections;
Supervisor 2007 - 2008
Letter Of Recommendation;
From Capital One
10 Years Mgmt. Experience
15 Years Professional Call center
Experience
15 Years Collection Experience
(Auto Mortgage 3rd Party Credit
Card).
1
Hyundai Motor America; Fountain Valley CA, - Skip/ Repossession
January 2009 - May 2012
Maintained a collection portfolio of 200 accounts that were 90 days past due, researched contact information not available. Skip traced using all available online programs and credit reporting websites. Responsible preventing repossessions, charge offs and keeping company losses to a minimum EDUCATION Center for Business Solutions; Foothill
Ranch and Fountain Valley CA, - Certified Loan Servicing Call Center Mgmt. January 2007 - May 2011 Collections call model certified Business Solutions; Foothill Ranch and Fountain Valley CA, - Certified Loan Servicing Call Center Mgmt. January 2007 - May 2011 Collections call model certified, Skill development report certified. Online Courses Capital One; Certified June 2004 - May 2007 Management within the Law, UDAP (Unfair or Deceptive Acts or Practices), FDCPA guidelines development report certified. Online Courses Capital One; Certified June 2004 - May 2007 Management within the Law, UDAP (Unfair or Deceptive Acts or Practices), FDCPA guideline