Sarah Janousek

***** ***** ******

Omaha, NE ****6

402-***-****

Career summary:

Highly organized and detailed oriented administrative professional. Knowledge of Word, Excel, Outlook, Access, networking, browsers, and computer components with the ability to learn and adapt to new software. I am a hard worker and I continually show initiative to take on additional responsibilities. I enjoy working in a challenging environment.

Professional Experience:

CHI Health

Omaha, NE February 2016- Current

Executive Assistant to President and Senior Leaders

Responsible for the major administrative and clerical support of the President and executive leadership team. Coordinates and manages projects and assignments of the President. Works closely with the Executive Assistants to provide the smooth operation of the Administrative Office.

Key Job Responsibilities

●Completes standard administrative processes such as mail processing, filing, faxing, scanning, copying, collating and organizing as needed.

●Manage, analyze and coordinate calendars and itineraries for leaders.

●Creates and edits documents, spreadsheets, presentations and organizational charts; additionally, is able to develop complex documents, spreadsheets and presentations independently on behalf of the leader(s) supported as needed.

●Coordinates travel arrangements, including complex travel itineraries for leaders supported utilizing standard processes and resources.

●Prepares for and supports meetings including scheduling and preparing appropriate meeting space, ordering catering, providing hospitality services to guests and assisting with materials, presentations and other resources as requested.

●Independently plans, organizes and oversees large scale meetings and/or conferences ensuring that critical needs and all details are considered and addressed (includes site selection, contract management, agendas, materials production and coordination of presenters and other resources); may include group travel coordination.

●Proofreads and edits others' communications before distribution.

●Submits and codes invoices and expense reports.

●Collects and compiles data in preparation for budget process and quarterly per member per month check distribution.

●Processes and files department contracts and agreements; previews and monitors contracts for changes and/or action.

●Provides back-up administrative coverage for peers ensuring all internal and external customers are

●Coordinates administrative projects and leads committees.

Dex Media December 2011 – January 2016

Omaha, NE

Sales Support & Field Technician

Key Job Responsibilities

Scan paperwork and upload packages for all accounts worked. Process requests from sales for out of business relief. Create & distribute reports daily to sales management. Provide basic IT assistance for issues that cannot be resolved via telephone or remotely. Troubleshooting the internet, VOIP, headset and software issues. Assist managers and directors with any special projects or tasks. Maintain technical history through ticketing system, remedyfoce.

Telephone Marketing Consultant:

Manage and grow existing, medium-sized business clients as well as secure new customers by following established sales processes which includes providing sound recommendations through a consultative approach. This is done through telephone communication.

Personal Assistant January 2010 - December 2012

Omaha, NE

Responsibilities included assisting the owner with office, technical setup and troubleshooting, managing appointments/calendar, making reservations, placing orders, answering/returning calls, managing budget, and other similar administrative duties when requested.

Visual Perfection September 2009 - August 2010

Omaha, NE

Account Manager/PA:

Efficiently responded to customer inquiries via telephone communication and email. Provided customer support, planning and optimization for customer accounts, as well as developing and maintaining excellent relationships with customers. Approved change orders and invoices, and was responsible for payment collections. Ensured that all processes and procedures were completed, quality standards were met, and that projects were profitable. I also maintained the staff calendar; organized and scheduled meetings for all staff. Technical troubleshooting of hardware & software as needed. Regularly assisted the owner with additional projects as needed. Performed weekly cost/loss reports for both divisions, payroll, accounts receivable, and accounts payable functions.

PayPal, an eBay Company March 2006- January 2010

LaVista, NE

PayPal is a way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

Chargeback Agent:

Analyzed and resolved complex chargeback’s, 2nd chargeback’s, ACH returns, and arbitrations. Provided support and information to the issuing bank and to the customer.

Responded to customer inquiries via email and service request.

Processed declined representments, provisional credits, and successful representments.

Processed the following chargeback’s for the domestic, Switch/solo Maestro, American Express, and Discover.

Customer Service Agent:

Responded to customer inquiries via telephone communication and email transmission in an efficient manner.

Reviewed responses from sellers submitted as a result a buyer’s report of fraudulent or unfair practices.

Assisted prospective customers with all processes in connection with Risk Operations.

Researched and resolved inquiries verbally, in writing, and on-line.

Updated and added notes that are necessary to cases regarding limited access, protection services, and chargeback issues.

Answered emails for other Risk Operations queues in other departments, such as, Account Review, Protection Services, and Chargeback’s.

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