LYDIA TSHAMALA

Clarksburg, MD ***** 240-***-**** ad2ohy@r.postjobfree.com

Efficient, highly motivated, and result-driven Senior Human Resources professional, who is dedicated to servicing people through excellent customer service and organization mission.

PROFESSIONAL EXPERIENCE

August 2022 to Nov 2023: Diversified Laboratory Repairs Gaithersburg, Maryland, Human Resources Generalist

Develop and implement HR strategies and initiatives aligned with the overall business strategy

Bridge management and employee relations by addressing demands, grievances, or other issues

Manage the recruitment from job posting, selection process and extending the job offer

Support current and future business needs through the development, engagement, motivation, and preservation of human capital

Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization

Nurture a positive working environment

Provide timely information and/or education for all levels of a company on HR issues.

Assist employees with time sheet modification in Kronos / UKG

In charge of payroll processing from start to finish

Coordinate Employee Relations issues with Legal and HR investigation Team

Oversee and manage a performance appraisal system that drives high performance

Maintain benefits program and lead open enrollment process yearly

Report to management and provide decision support through HR metrics

Ensure legal compliance throughout human resource management

Conducting Compensation comparison giving insight into external competitiveness as well as internal equity as it relates to paying employees

Manage Leave, FMLA, STD, LTD completing disability claims/ Workers Comp Claims

February 2022 to July 2022: Gryphon Scientific Takoma Park, Maryland,

Human Resources and Facilities Manager

Provide leadership for the company’s human resource efforts including understanding the firm’s growth trajectory and direction, forecasting HR needs,

Serve as the administrative team representative on the company’s Diversity, Equity, and Inclusion (DEI) team

Oversee all aspects of a robust employee benefits program, including” open enrollment, vendor management, employee communications, payroll deductions, and problem resolution.

Provide support to employees in understanding company policies and procedures; enhance and develop new policies as the company evolves. Resolve employee relations issues

Manage the performance management program, which includes ongoing feedback, performance improvement efforts, progressive discipline, and an annual review cycle,

Oversee company compliance with federal, state, and local employment laws, including policy development, tracking, and reporting.

Maintain complete and accurate HR data; recommend and implement approved HRIS improvements and new systems.

Supervise one HR and Administration Assistant who provides support across all functions.

Coordinate general administrative support for company management as needed

November 2013 to February 2021: Banque Commerciale du Congo, SA DRC

Human Resources Business Partner

Member of the Executive Committee with other Business leaders to work on various strategic projects.

Managed all Human Resources activities, implemented recruitment and selection policies following local Labor Laws, and conducted the onboarding process.

Prepare annual training plans to meet the Bank's objectives, individuals and services as well.

Advised the Management Committee on all Human Resources-related matters onboarding offboarding and disciplinary matters and ensured harmonious relations between employees and the management committee.

Ensured growth of the Human Resources Department, monitored the performance of staff.

Educate, coach, and partner with managers on performance management and employee development goals.

Educate team members on compensation practices, including compensation, performance feedback, performance calibration

Provide timely information and/or education for all levels of a company on HR issues.

Analyze and interpret various types of employee reports (e.g., compensation, job levels, and attrition) to guide decision making and provide proactive solutions to their client group.

Prepare incentives proposal based on company annual results with guidance from the Management Director to present at the Remuneration committee meetings for approval

Managed expatriates offshore payroll and various International Insurance (Life, Pension and Emergency evacuation)

Implemented the company's strategic plan for Personnel Management.

Coordinated meetings between Labor Unions and the Bank's Trade Union Delegation.

Prepared and monitored the company’s employee budget of approx. $26 million monitored closely with the Managing Director.

Managed the recruitment process.

Coordinated the Appointment and Remuneration committee meetings.

October 2007 to October 2013: Citigroup Congo S.A.R.L. DRC

Country Human Resources Officer

Developed HR strategy for the provision of services that reflected responsiveness at the local level while maintaining international standards.

Developed policies and procedures for Citigroup Congo for the implementation of adopted strategies.

Ensured compliance and its regular updating, to respond to changes in the corporate and regulatory environment.

Ensured that the company derived the maximum value from the deployment of human resources by ensuring that the selection, development, progression, rewards, and relations between the Bank and its staff were maintained to the required standards.

Drafted staff plan and revised through collaboration with department heads to always ensure optimal use of staff

Managed recruitment and separation process while ensuring that the Bank continued to attract quality staff; disciplinary and separation actions were initiated as necessary and in the most unbiased manner.

Work with an external consulting firm called Mercer to conduct compensation analysis to ensure our Salary Ranges remained between the 50th percentile and we remained competitive following the market trend. Interpreting and communicating results to top Management and HR Management with recommendations.

In collaboration with all department heads Set up an annual training plan which identified gaps and/or sought to reinforce existing skills in response to evolving needs of the company.

Ensured efficient document management including disposition and transfer (Archive and digitalization).

Managed the growth, development, performance, and reward of staff members of the human resources department and activities of the department within the company and ensure controls.

Ensured effective payroll administration with established processes and system controls to prevent taxation liabilities.

May 2006 to October 2007: National Committee for Quality Assurance, Washington, Human Resources Coordinator

Coordinated employee benefits.

Checked and reconciled monthly invoices for the payment of suppliers.

Provided counsel to employees regarding benefits.

Ensured proper arbitration between employer and benefit providers.

Managed and ensured the integrity of the human resources information system.

Conducted new hire orientation.

Coordinated staff recognition activities and events.

Assisted with the recruitment of potential candidates and reference checking.

August 2004 – May 2006: RIGGS BANK/Washington, DC

HR Assistant

Assisted HR with the process of recruitment, including vetting candidates, assisted with interviews, and issuing an employment contract

Supported internal and external inquiries and requests related to the HR department compiling and maintaining paper, digital, and electronic employee records, including holiday and sick leaves

Processed payroll and assisted with the documentation of employee compensation and benefits

Supported HR-related training programs, workshops, and seminars

Coordinated logistics for new hire orientations

Overseed HR events meetings and coordinated management-employee communications

and vendor invoices, resolving disputes, and reporting on fees and costs

September 2000 – December 2003 WORLD AIRWAYS, Herndon, VA

Benefits Specialist

Coordinated employee benefits.

Checked and reconciled monthly invoices for the payment of suppliers.

Provided counsel to employees regarding benefits.

Ensured proper arbitration between employer and benefit providers.

Managed and ensured the integrity of the human resources information system.

Conducted new hire orientation.

COMPUTER LITERACY: Microsoft Office Suite /Paychex Payroll/HRIS / Bamboo /Workable/ Unanet/ ADP/ PeopleSoft/ KRONOS

EDUCATION: Human Resources Management University of Maryland Global Campus

BS. In Human Resources Management.

LANGUAGES: French Fluent (Speaking, writing) Spanish (School level)

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