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Customer Service Transportation Manager

Location:
Margate, FL
Posted:
January 11, 2024

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Resume:

Gustavo Ronquillo

**** **** *** *** # ***

Pompano Beach FL 33069

908-***-**** (cell)

ad2ocv@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Over twenty years of experience in the food and distribution business Over fifteen years of experience in transportation and customer service Over ten year experience in administration, account management and retention FAA, OSHA and DOT Certified

Bilingual English and Spanish

EMPLOYMENT HISTORY:

Aug. 2013 – Present Cross-Dock Solutions, Edison, NJ Transportation Manager

• Reporting to the CFO, responsible for product movement in and out of the facility.

• Successfully planned, organized and trained several staff members to handle customer service for all transportation clients, including Ikea, a nationwide retailer.

• Managed up to 10 employees (including 6 company drivers), approve payroll and handle staff discipline.

• Monitor compliance with Federal Department of Transportation hours of service rules.

• Reviewed the shipping schedules and ascertain the number of drivers required for various loads.

• Handle all equipment loss and damage claims when warranted, filed claims against the dedicated carriers.

• Collected information regarding damaged product and provided the distribution loss to the company’s claim department and dedicated carriers.

• Negotiated pricing for truck loads, less-than-truckload, and intermodal moves.

• Analyzed freight invoices and filed overcharge claims with carriers; issued charge- backs to vendors for improper shipping.

2007 – Aug. 2013 Seafrigo Cold Storage, Elizabeth, NJ Transportation Manager

• Reported directly to CEO, preparation of yearly transportation budget.

• Solely responsible for the development and management of all warehouse t ransportation.

• Maximized operations while overseeing job setup, safety, service, data integrity and cost indices.

• Facilitated the integration of air shipments and helped combine ground volumes in and out of the facility.

• Negotiated prices with all outside carriers and informed customer of pricing rates.

• Solely managed the steady growth of the department while maintaining a 14% profit margin. 1994 – 2007 Versa Cold Logistic

1994 – 2007 Versa Cold Logistics Transportation Supervisor

• Managed fleet of 20 trucks as well as handled all trucking brokerage requirements for the company

Customer Service Representative 1994 – 1994 • Managed chain of Kings Supermarkets for Versa Cold latter promoted to Versa’s transportation department as a result of excellent performance

1980 – 1993 Royal Food Distributors,

Inventory Supervisor / Warehouseman

EDUCATION: 1978 – 1980 Kean University

Courses included: Accounting, Math, Algebra, Economy, Sociology, and Psychology. 1993 – 1995 Union County College/07 Graduated on Business data programming



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