Ricky D. Jones

ad2nja@r.postjobfree.com

217-***-****

Team Leadership & Mentoring Project Management Strategic Planning Initiatives Roll Outs Process Improvements Financial Performance Improvement Analysis, Reporting & Sales Profit & Loss Statements Quality Control & Cost Reduction Procedure & Training Development

Professional Experience

Friendly Group, July 2023-present

Director, Utah Region

●Led HVAC and plumbing region of a private equity firm.

●Developed systems for improved customer and teammate experiences.

●Analyzed profit and loss statements, optimizing profit and revenue.

●Established budgets, collaborating with GMs, COO, CFO, and CEO.

●Reported results to executive leadership team.

●Mentored and developed organizational leaders.

●Created workflow procedures, driving business process improvement.

●Developed pricing models for equipment.

Key Highlights:

●Implemented a pay plan for Comfort Advisors and service technicians.

●Created leadership training plan for new and struggling leaders.

Milestone Home Service Company, July 2022-July 2023

Vice President, HVAC Division

●Led HVAC division of a $60 million private home service company.

●Developed training programs for new and developing teammates.

●Analyzed profit and loss statements, maximizing profit and revenue.

●Created budgets for HVAC division in collaboration with CFO and CEO.

●Reported results to executive leadership team.

●Mentored and developed organizational leaders.

●Developed packages and pricing models.

Key Highlights:

●Created a career path matrix for technician development.

●Restructured warranty to a profit center.

●Implemented 1-1's and focus groups for improved transparency and trust.

Terminix International, February 2015 – July 2022

Region Director, December 2018 – July 2022

●Led regions of 8-12 branches and over $50 million in revenue.

●Evaluated talent, developed teams, and created stronger sales management procedures.

●Analyzed profit and loss statements, maximizing revenue and profit.

●Reported results to Executive Leadership.

●Led regions to top company rankings in three different markets.

Branch Manager, February 2016 – December 2018

●Led all aspects of a branch, including staffing, training, customer service, and P&L statements.

●Achieved #2 in branch stack rankings in 2017 in Bloomington, IL branch and #12 in Naperville branch in 2018.

Outside Sales Professional, February 2015 – February 2016

●Presented solutions to customers for pest control, termite control, insulation, exclusion, and fungus control.

●New business development for business and residential customers.

Northstar Memorial Group, Decatur, Illinois

Grief Services Counselor, February 2013 – January 2014

●Counseled families during the loss of loved ones.

●Followed up after services for future planning.

Eichenauer Services, Decatur, Illinois

Sales & Production Manager, March 2009 – February 2013

●Led accounting, customer service, training, sales, and marketing projects.

●Supervised manufacturer rollout programs.

●Recommended GPS technology, increasing billable time by 15%.

●Revised technician training program, improving productivity by 15%.

●Assisted in developing the Service Plus program.

●Achieved CFSP designation.

Archer Daniels Midland, Decatur, Illinois

Accounting Analyst, June 2008 – March 2009

●Generated profit and loss statements.

●Ran Census reports for production.

●Reviewed and approved accuracy of statements.

Orkin Pest Control, Charleston, South Carolina

Branch Manager, March 2003 – June 2008

●Led all aspects of the branch, including sales, service, collections, and training.

●Monitored service quality and inspections.

●Negotiated resolutions for prior lawsuits.

●Managed customer relationships to satisfaction.

●Reduced employee turnover by 75% and customer turnover by 23%.

Higher Education

Bachelor of Science in Accounting, GPA 3.4/4.0, Millikin University, Decatur, Illinois, 1997

Contact this candidate