Field Service Technician
Resume:
Patricia Berger
Everett, WA *****
ad2nfh@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Production Worker
Goodwill Industries - Everett, WA
January 2022 to June 2022
textiles sort, tag,size,roll textiles
greeter donations
cd`s, book
Field Service Technician
Xerox
September 2020 to January 2021
Field Service tech at Xerox servicing machines at Microsoft
Service Technician
Sharp Electronics Corporation - Bellevue, WA
March 2018 to January 2020
Field service Sharp,Ricoh,Canon,Samsung,Lexmark,HP
POS Technician
Toshiba GCS - Seattle, WA
February 2017 to February 2018
* Familiar with replacement of circuit boards, processors, chips, computer hardware and installation and
upgrading of firmware and software.
* Able to provide customer with information pertaining to and including customer needs assessment,
meeting quality standards, and evaluation of customer satisfaction.
* Skilled with machines and tools; their designs, uses, repair, and maintenance.
* Using troubleshooting skills to identify the strengths and weaknesses of alternative solutions,
conclusions and resolutions to problems.
* Identifying complex problems and reviewing related information to develop and evaluate options and
implement solutions.
Dedicated On-Site Technician
Ricoh USA - Bellevue, WA
August 2009 to May 2016
* Dedicated on-site tech for Amazon.
* Responsible for a fleet of 300 connected devices in multiple buildings and locations.
* Involved in the move of new devices and connection of devices to South Lake Union
* Successfully maintained and serviced fleet.
Helpdesk Consumer Technician
Precor USA - Woodinville, WA
August 2005 to August 2008
* Helpdesk for servicers fixing fitness equipment at customers' houses.
* Helped customers with warranty questions.
* Assisted customers with location and service call information.
Education
Associate in Computer Science and Business
Pierce College - Woodland Hills, CA
September 1979 to June 1981
Skills
• 15+ years' experience successfully troubleshooting and repairing machines or systems using the
needed tools.
• Reassemble machines after making repairs or replacing parts
• Converse with customers to determine details of equipment problems
• Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using
hand or power tools and measuring devices
• Advise customers concerning equipment operation, maintenance, or programming
• Align, adjust, or calibrate equipment according to specification
• Service Technician Experience
• Firmware
• Field Service
• Computer Networking
• Microsoft Word
• Customer service
• Computer Hardware
• Help Desk
• Technical Support
• Desktop Support
• Microsoft Windows
Certifications and Licenses
driver's license
A+ Certified
March 2011 to March 2013
A+ certification
Certification Lenovo servers
Present
Certified on Lenovo servers
Assessments
Mechanical Skills: Aptitude — Familiar
January 2020
Understanding and applying mechanical concepts and processes.
Full results: Familiar
Verbal Communication — Highly Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Organizational Skills — Familiar
January 2020
Arranging and managing information or materials using a set of rules.
Full results: Familiar
Basic Maintenance and Repair — Proficient
January 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other
facilities
Full results: Proficient
Mechanical Skills: Monitoring — Completed
January 2020
Monitoring machine indicators to determine appropriate functioning.
Full results: Completed
Attention to Detail — Completed
January 2020
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Completed
Customer Focus & Orientation — Familiar
February 2020
Responding to customer situations with sensitivity
Full results: Familiar
Mechanical Knowledge — Familiar
January 2020
Understanding and applying mechanical concepts and processes.
Full results: Familiar
Basic mechanical knowledge — Familiar
May 2021
Understanding and applying mechanical concepts and processes
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
Contact this candidate