SUSAN COLWELL

SUMMARY

Customer-oriented and strategic-thinking professional with over 35 years of experience in building relationships, cultivating partnerships, retaining clientele and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections, implementing sales and long-term business relationships.

EXPERIENCE

President/Principal Broker/Owner

Colwell Realty Professionals, I c Lexington, KY June 1999 - Current

Developed policies, procedures, and short-term and long-term goals for the organization.

Organized and facilitated agent sales meetings, strategic planning and goal planning.

Created a marketing plan to increase awareness of the organization's activities in the community.

Monitored legislative changes that could affect the company's operations.

Represented the company at community events and public forums to promote its business and mission.

Maintained effective communication channels with all sales agents and lenders involved in the company's activities.

Acted as an ambassador of goodwill for the company by engaging positively with external parties.

Cultivated and maintained positive working relationships with sales staff and Realtors outside of our company.

Determined performance goals and offered tactics for achieving milestones.

Analyzed financial statements and forecasts to improve programs, performance and policies.

Developed and executed strategic business plan.

Attended industry conferences to promote company image and engage with buyers.

Exceeded

Drove revenue up by 17% by cultivating successful client relations.

Brought in more than $500,000 in new business each quarter.

Assistant to the CEO

Fishback Management, Inc Lexington, KY March 1997 - September 2000

Scheduled and coordinated meetings, conferences and travel arrangements for the CEO.

Managed office supplies inventory, ensuring efficient ordering of materials as needed.

Developed effective filing systems to organize documents related to the CEO's activities.

Handled confidential information with discretion and sensitivity.

Answered inquiries from both internal and external sources in a timely manner.

Researched and prepared arrangements for events held by CEO.

Understood and followed oral and written directions.

Demonstrated leadership by making improvements to work processes and helping to train others.

Identified needs of customers promptly and efficiently.

Planned and completed group projects, working smoothly with others.

Assisted with customer requests and answered questions to improve satisfaction.

Maintained updated knowledge through continuing education and advanced training.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Displayed strong telephone etiquette, effectively handling difficult calls.

Collaborated with others to discuss new opportunities.

Recognized by management for providing exceptional customer service.

CONTACT

859-***-****

ad2ndb@r.postjobfree.com

Lexington, KY 40513

SKILLS

Staff Management

Employee Relations

Remote Team Management

Business Administration

Staff Training

Negotiation

Sales and Marketing

EDUCATION AND TRAINING

Some College (No Degree)

Computer Science

Eastern Kentucky University, Richmond, KY

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