Post Job Free

Resume

Sign in

Patient Care Customer Service

Location:
Atlanta, GA
Salary:
24
Posted:
January 10, 2024

Contact this candidate

Resume:

Marilyn Miller

Determined team player-Experienced

Stone Mountain, GA 30088

ad2ncv@r.postjobfree.com

470-***-****

** ***** ***,* **** CMA who has worked in Hospital settings, Long-term Care, Assisted Living, Rehab, Acute Care, Infectious Diseases Hospital, Cardiovasular, Heart Monitor Tech, Rehab Aide, Hemodialysis, EKG Tech and a few others.Also I possess a few skills in sales and marketing. And I have worked as a Schedule Coordinator for 2 years. I have always been a fast learner and eager to train hands-on. I am always ready to accept a challenge.

Authorized to work in the US for any employer

Work Experience

Certified Medical Assistant (CMA)/(CNA)

Peachtree Hils Terrace - Atlanta, GA

August 2021 to Present

• Greet patients

• Answer calls

• Take vital signs

• Assist doctors with diagnoses

• Take lab samples

• Perform lab tests

• Sterilize medical instruments

• medication pass

• woundcare

• Evaluated patient care needs, prioritized treatment and maintained patient flow

• Schedule appointments

• complete documents and forms

• electronic charting

PCT (Patient Care Technician)

Emory Healthcare - Atlanta, GA

March 2021 to September 2022

EMR

• vital signs

• blood draw

• ekg's

• specimen collections

• documentation

• prep for procedures

• I and O task

• transport

• customer service

• computer programs

• ADL's

• telemetry monitoring

CNA - Certified Nursing Assistant

Lenbrook - Atlanta, GA

October 2018 to May 2021

Answer patient call lights and determine how to better help them

• Assist with woundcare treatments Check vital signs and record daily information in the patient chart

• ADL's

• Assist with transfers

• Measure and record food and liquid intake and urinary and fecal output and report changes to nursing staff

• Documentation

• Provide exceptional customer service

• Assist with admissions and discharges

• Provide great patient care

• Take each patient/staff/vistor temperature befor they enter the building to ensure that no fever is present

• Ask patient/staff/vistor Covid-related questions about symptoms and travel

• Answer patient/staff/vistor questions as needed

• Record temperatures and symptoms if present/needed

• Limit guest and vendors into the building

• Sanitize working area and lobby

CNA - Certified Nursing Assistant

SOUTHLAND NURSING HOME - Peachtree City, GA

October 2015 to August 2018

• Answer call lights

• Assist with wound care treatments Assist with feeding

• Restorative Care

• Bowel and bladder program

• Assist with transfers

• ADL's

• Customer service

Insurance Agent

Primerica - Atlanta, GA

March 2015 to August 2016

• Sell various types of insurance policies to individuals on behalf of the company

• Seek out new clients and develop clientele by networking to find new customers and generate lists of prospective clients

• Perform administrative tasks, such as maintaining records and handling policy renewals

• Explain features,advantages and disadvantages of various policies to promote sales of insurance plans

• Calculate premiums and establish payment methods

• Develop marketing strategies to compete with other individuals or companies

• Attend meetings,seminars and programs to learn about new products and services,learn new skills and receive assistance with developing new accounts

• Call policyholders to deliver and explain policy to analyze insurance program and suggest additions or changes

• Confer with clients to obtain and provide information when claims are made Certified Nursing Assistant

Riverview Health and Rehab - Savannah, GA

June 2013 to September 2015

• Answer call lights

• ADL's

• Documentation

• Prep patients for procedures

• Vital signs

• Monitor intake and outputs

• ROM

• Assist with transfers to and from areas

• Communication

Accomplishments

To work as a successful team player. Also, helped out with new employees and making sure they were trained. And being a key leader.

Skills Used

determination, reliability, team work, dependability and have a pleasant smile when dealing with the customers

CNA - Certified Nursing Assistant

TARA AT THUNDERBOLT - Savannah, GA

August 2011 to January 2014

• Staffing for staff of the building

• Make appointments and go on appointments with patients

• Assist medical records with filing Answer call lights

• ADL's

• Documentation

• Prep patients for procedures

• vital signs

• Monitor intake, and outputs

• ROM

• Assist with transfers to and from areas

• Assist with toileting and bed mobilty

Accomplishments

To work as a successful team player and to place a smile upon each client Skills Used

team work, determination, hard work and dependability PCT (Patient Care Technician)

Select Specialty Hospital - Savannah, GA

June 2010 to May 2012

• Vital signs

• Collecting specimen

• Perform catheterization

• Assist with meals

• ADL's

• Documentation,

Assessments of care notes

Customer service

• Monitor tech

• EKG monitoring

• Infection control, Hemodialysis, Brain injuries

• Chart flow

CNA/Restorative Aide

Savannah Specialty Care - Savannah, GA

March 2007 to August 2011

• Assist with staffing and scheduling

• Make appointments

• Assist doctors with rounds

• Weights

• Answer patient call lights

• ADL's

• ROM

• Vital signs

• Bed mobility

• Prep patients for procedures Monitor intake and outputs

• Assist with transfers to and from areas

• Assist with toileting

Accomplishments

It was a great company to work for and I learned a lot of different things that will be used in my profession.

Skills Used

work hard and being a team player

PCT (Patient Care Technician)

Memorial Healthcare System - Savannah, GA

August 2008 to April 2010

• Vital signs

• Collect specimen

• Perform catheterization

• Assist with meals

• Personal hygiene

• Grooming

• Take notes and make assessments of care

• EKG monitoring

CNA - Certified Nursing Assistant

Hertiage Park - Savannah, GA

March 2005 to March 2007

1. Provided patients/residents with care and companionship

• Monitored vital signs

• Served meals

• Aided patients with personal hygiene

• Documentation

• Customer Service

• Prep residents for procedures

• Assist with activities

• Assist with transport

• ROM

• Assist with bed mobility

Sanitation Worker

City of Savannah - Savannah, GA

June 2002 to November 2004

• Assist with events

• Clean debris from roadways and highways

• Removal of bulk items

• garbage detail(residential)

• removal of litter

Warehouse Worker

Talent Tree - Savannah, GA

October 2001 to June 2002

• Production

• Shrink wrap

• Scan guns

• Inventory

• Unload and load

• Assembly line

• Palletizing

• Ticketing

• Order selecting

Inbound Sales Representative

MCI Telecommunications - Alpharetta, GA

November 1999 to September 2000

• Manage high volume of phone calls and provide response to all by maintaining high quality of services and performance standards.

• Coordinate with customers and avoid any disconnection

• Assist customers with all knowledge on products and services and prepare bills

• Supervise all unresolved compliant for sales

• Manage, process and have correspondence with customers

• Administer all customer complaints and ensure timely resolution within required guidelines.

• Obtain sales of all services according to company and client requirement

• Schedule all customer appointments,complete transactions and prepare required paperwork CNA - Certified Nursing Assistant

PruittHealth - Atlanta, GA

April 2020

• Check vital signs and record daily information in the patient chart

• Assist the nurses and other staff as needed

• Assist with daily living activities. Deliver meals to patients,turning and ambulate patients and providing plenty of fresh water,as well as extra nourishment between meals

• Help patients with personal hygiene. Provide patients with bedpans,help with baths,shampoos and showers

• Provide great patient care

• Answer patient calls and determine how best to help them

• Ensure patients or residents receive appropriate diet

• Measure and record food and liquid intake and urinary and fecal output and report changes to nursing staff

Education

Business and Healthcare Administration

Strayer University-Georgia - Stone Mountain, GA

October 2019 to Present

CDA in Childcare

Hicks and Hicks - Atlanta, GA

November 2015 to May 2016

Childcare/Nursing

Savannah Tech - Savannah, GA

August 2009 to January 2010

CNA in Nursing

ADL Testing and Training - Savannah, GA

November 2004 to March 2005

High school or equivalent in Business Clerical

Atlanta Job Corps - Atlanta, GA

November 1999 to May 2000

High school or equivalent in College Prep

A.E.Beach High School - Savannah, GA

August 1999 to 2000

Skills

• CNA

• Home Health

• Cna Certified

• Hospital Setting (5 years)

• Infectious Diseases (2 years)

• Brain injury unit (Less than 1 year)

• Acute care (4 years)

• Rehab (10+ years)

• Heart and Vascular (2 years)

• Step down unit(Transitional) (2 years)

• Computer(Clerical) (4 years)

• Certified Nursing Assistant

• HHA

• Customer Service (10+ years)

• Scheduling (2 years)

• Insurance Sales (1 year)

• Telecommunication (1 year)

• Positive Attitude (10+ years)

• Quick Learning (10+ years)

• Infection Control Training

• Inside Sales

• Medical Records

• Vital Signs

• Toddler Care

• Childcare

• Teaching

• Medication Administration

• Experience with Children

• Early Childhood Education

• Nursing

• Medical Terminology

• EMR Systems

• Patient Care

• Laboratory Experience

• Classroom Management

• Medical Imaging

• Documentation review

• Blood sampling

• Intake

Certifications and Licenses

Certified Nursing Assistant (CNA)

CPR

CDA

Additional Information

I have 18 years of experience as a Certified Nursing Assistant. Also experience in Scheduling,Sales,Customer Service and more. I am a well-rounded individual. And always eager to learn a new skill or task.



Contact this candidate