Customer Service Services Representative

Ozius Jocelyn

*** ** **** ** **** LAuderdale, Florida 33304

ad2n9n@r.postjobfree.com

762-***-****

CAREER OBJECTIVE

To secure a position in a company where the emphasis is made on growth, personal knowledge, and experience and where I can use and expand my skills. QUALIFICATIONS/STRENGTHSs

Well-informed in customer-facing situations

Winning attitude, superb multitasking abilities, motivation, and appreciation of individual contributions

Excellent interpersonal & people skills and tremendous expertise in negotiations Follow through and execution of commitments on agreed-upon timelines Self-motivated, detail-oriented, flexible, punctual, and willing to set goals and work to achieve them

WORKING EXPERIENCE

• April 3, 2020 - Janv 23, 2021: Customer Services Representative With Liveops/ Victoria Secret: Place/ Replace/Return /Cancel Order, Verify Info MemberShip, Price Adjustment. Work shift: Tuesday-Saturday, 40hrs per Week Minimum, Plus Overtime. 50-100 calls by day May 10, 2021 - Sept 3, 2022 Customer Service, Teleperformace, /OnStar/General Motors a. Provides Navigations services to Members.

b. Claims assistance, tracking and submission

c. Prior authorization assistance and tracking

d. Roadside Assistance

e. Welcome calls

f. Advanced alternate coverage research

Sept 10 2021 - Mars 8, 2022 Customer Service, Teleperformance, Wellcare Medical Insurance Provider Service Advocate,

Talk to the Provider over the Phone Claims Processus May 12- 2022 - Dec 26 - 2023

Florida Kid Care

Provide Info about the Plan, Verify coverage plan, cancel, and provide solution Communicate well when speaking and writing, fluent in written and spoken French and English, and now acquiring some skills in Spanish. Knowledgeable with numerous software programs, i.e word processing, excel spreadsheet, and Internet web page.