Martesha Shipp

Irving, TX *****

ad2mcl@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Supervisor

regions bank - Cordova, AL

October 2019 to Present

• Responds to customers inquiries by telephone, email, and chat.

• Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer.

• Human Resources: FMLA claims; LOA claims

• Running weekly reports of team

• Preparing weekly meetings

• Submitting payroll

• Interviewing potential candidates

Tech support

Asurion - Nashville, TN

October 2017 to August 2020

Trouble shoot electronics

Answer billing questions

process claims for replacement devices

remotely control mobile devices; Desktop

Outside Advocate

CARVANA - Memphis, TN

August 2018 to September 2019

• Delivering a uniquely special experience to each and every one of our customers.

• A major part of this job is driving a single-car hauler to get the customer’s purchase delivered straight to their front door.

• Loading and unloading the customer’s vehicle on and off of it.

• Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.

• A team player by assisting other team members with various tasks as necessary Services Representative

Sedgwickcms - Memphis, TN

January 2017 to October 2017

Completes tasks based on assigned team queues to ensure claims management policies and procedures are followed to assure compliance with service standards, state statutes/regulation, plan documents, industry best practices and client service.

• Provides claims services via internal channels (phone/fax/email/mail/) to claimants and internal and external customers.

• Performs financial activity tasks such as processing incoming checks, stop payments, escheatment, mileage calculations, prepayments, medical bills, etc.

• Responsible for systems coding including client setup and maintenance, and EDI and ISO filings.

• Responds to subpoenas; following up on outstanding authority requests for reserves, settlements, closures, etc.; state forms based on jurisdictional requirements.

• Coordinates Vendor referrals.

• Ability to meet production goals to meet service level agreements. ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.

• Supports the organization's quality program(s).Responds to subpoenas; following up on outstanding authority requests for reserves, settlements, closures, etc.; state forms based on jurisdictional requirements.Coordinates Vendor referrals.

Ability to meet production goals to meet service level agreements. ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned. Supports the organization's quality program(s). Patient Care Advocate

Express Scripts - Memphis, TN

January 2017 to June 2017

Handle customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits. Work to research and resolve problems in a timely manner. Assist members in understanding and maximizing the use of their pharmacy distribution program. Use computerized system to gather information and respond to questions. Document issues and resolutions in a common database. Escalate issues as necessary. Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times

Customer Service Representative

disney call center - Memphis, TN

April 2016 to December 2016

Responsibilities

Handling inbound/outbound telephone calls from customers Supplying customized shipment details.

Verified/corrected orders scanned in system incorrectly Addressing escalated customer service calls

Making graphs, and tables

Scanning documents

Customer Service Representative

Pizza Hut call center - Memphis, TN

July 2016 to November 2016

placing pizza orders with high call volume.part time Assistant Manager

Avenue

2014 to 2016

Responsibilities

Training new and existing associates

Reviewing and revising orientation to products and sales training materials Assessing staff job results and learning needs with retail store manager

Promoting sales by demonstrating merchandise and products to customers Assisting customers by providing information, answering questions, obtaining merchandise coustomer service rep

GE Appliances - Memphis, TN

May 2015 to November 2015

answering high call volume, entering data into multiple systems Education

High school or equivalent

Skills

• EDI

• Mobile Devices

• Active Directory

• Product Demos

• Technical Support

• Microsoft Windows Server

• Experience with children

• Help desk

• Computer networking

• Software troubleshooting

• iOS

• Linux

• Azure

• VMWare

• Agile

• Information security

Assessments

Customer service — Proficient

September 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

December 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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