FRANCES FIGUEROA
**** **** ***, **********, ** **604 C: 203-***-**** ad2m4j@r.postjobfree.com
Summary
Administrative who goes above and beyond basic tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Efficient, accurate and detail-oriented who takes initiative and has an innate drive to succeed. Highly motivated to expand knowledge and skills. Administrative professional possessing a strong desire to learn and grow professionally.
Skills
• In depth knowledge of medical terminology, EKG’s Phlebotomy, Vital Signs, Physical Exams, Urinalysis, and understanding of HIPPA law and compliance
• Great communication and organizational skills, ability to work independently or in a team
• Excellent planner and coordinator
• Proficient in Microsoft office, medical data programs and spreadsheets
• Capability to use EMR, Cerner, Eclipsys, and Soarian Financials Experience
Patient Access Liaison I 2016 to Current
Norwalk Hospital Norwalk, CT
• Interviewed Emergency Room patients per day to complete documents, case histories, insurance, and intake.
• Coordinated all Emergency Room, outpatient admissions and registration processes.
• Skillfully developed departmental goals, objectives, policies, procedures, and standards of performance.
• Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
• Developed and achieved financial and growth goals.
• Strategically planned methods to achieve operational goals and targets.
• Performing registration in all areas of Access Management-Admitting and Emergency Room.
• Designated trainer for registration process.
Medical Assistant 2007-2015
Southwest Community Health Center Bridgeport, CT
• Responsible for checking patients in and out for scheduled appointments and follow- ups.
• Managed patients, doctors, and staff’s schedule.
• Accounts receivable and payable.
• Responsible for scheduling, answering multi-phone lines as well as retrieved all voicemails, emails, mail correspondence and faxes.
• Obtained signatures for financial documents and contracts, and prepared reports.
• Resolve patient’s issues in accordance with company’s policies and procedures.
• Oversees the processing of medical claims and coordinated with medical insurance companies to ensure claims are paid.
• Managed specialist referral process.
• Complete administrative functions including bank deposits, revenue postings, and invoicing processing.
• Oversees collections, and accounts receivable.
• Run and analyzed reports.
• Responsible for appearance and functionality of the office. Administrative Assistant 2005-2007
Thomas Langley Medical Center Summerville, FL
• Account receivable and payable.
• Handled sale orders, billing, and maintained office contacts.
• Provided credit and collection support.
• Responsible for scheduling, answering multi-phone lines as well as retrieved all voicemails, emails, mail correspondence and faxes.
• Responsible for qualifying patients for sliding scale Discount Program based on household income.
• Reported late payments to collection agencies and notified patients of past due accounts. Receptionist 2004-2005
Healing Hands Wellness Center Bridgeport, CT
• Patient relations including public liaison to office services, notified patients of appointments and patient preparation.
• Maintained office including flow of patients, updating files and inputting services
• Prepared financial statements with CPT/ICD 9 coding and bill insurances and marketing business Education
Medical Assistant
Butler Business School- Bridgeport, CT 2004
High School Diploma
Bassick High School- Bridgeport, CT 1998
Certifications: NAHAM -Patient Access Certification ID#68499728 exp 6/30/2024 Languages
Fluent in English and Spanish