DIVYA RAVINDRAN

Seattle, WA 651-***-**** ad2lnp@r.postjobfree.com

SUMMARY

•Over 12 years of experience in Software Testing and Quality Assurance in Sales Engagement, Healthcare, Finance and Insurance domains.

•Expertise in Automation, Manual, Performance, Integration, Functional, Regression and User Acceptance Testing.

•Expertise in Manual and Automation Testing of Web-based applications, Mobile, and Client/Server

•Proven ability in developing Test scenarios, Test cases, Test data, Test procedures, Test reports and documenting Manual and Automation Tests.

•Excellent understanding of the software development life cycle (SDLC) and Software Testing Life Cycle (STLC) in Agile and Iterative development environments

•Expertise in understanding Business Requirement Specifications, Functional Specifications and Design documentations and converting them into Test Scenarios.

•Strong credentials including ISTQB and Sun Certified Java Programmer (SCJP) certification; advanced command of various testing suites, agile methodologies and monitoring tools

•Proven ability in creating test scripts using Selenium WebDriver

•Expertise in using various defect-reporting and defect-tracking tools like JIRA, Bugzilla, and HP ALM

EXPERIENCE SUMMARY

Oct 2022 –Mar 2023: Quality Assurance Engineer, Amazon

Oct 2021 – Sep 2022: Quality Assurance Engineer, EY

Mar 2021 – Sep 2021: Quality Assurance Tech, Amazon

May 2020 – Dec 2020: Quality Assurance Engineer, Outreach

July 2017 – Jan 2020: Quality Assurance Engineer, UW Medicine

Feb 2013 – Sep 2016: Quality Assurance Engineer, Cheran Infotech

Jan 2011 – Oct 2012: QA Test Lead, Citigroup (TCS)

Sep 2010 – Dec 2010: QA Analyst, CaseVantage (TCS)

Jun 2010 – Aug 2010: QA Tester, Wolters Kluwer (TCS)

EXPERIENCE

AMAZON INC.,

Quality Assurance Engineer – Customer Journey Oct 2022 – March 2023

•QA for Navigation Experience on Amazon App to ensure end to end features function as per the requirements

•Responsible for QA process for project INSPIRE which was released to Production in 2023.

•Performed iterative test passes to capture the critical bugs that would impact customer experience

•Responsible for all the QA oncall activities where all the critical workflows was tested and released periodically

•Validated features on iOS and Android devices using builds from Testflight and ADB connection

•Performed automation testing by building frameworks using Selenium and JavaScript.

ERNST and YOUNG (EY)

Quality Assurance Engineer Oct 2021 – Sep 2022

•Lead QAE for USAC (Universal Service Administrative Co.) application based on Microsoft Dynamics 365

•Created Test plan from the Business Requirements and User Stories in Azure DevOps Server (ADO)

•Worked on IVR (Interactive Voice Response) call management system in USAC using Amazon Connect Server.

•Performed UAT testing in collaboration with development team and tracked issues using ADO

•Used an in-house automation tool and developed test scripts for the Regression cases and multi-user scenarios

•Tested the system on multiple OS and devices to check USAC’s compatibility

•Tested the backend services using SQL quieries.

•Tested the APIs using Postman and Charles Proxy.

AMAZON INC.,

Quality Assurance Tech – Amazon Photos Mar 2021 - Sep 2021

•QA for photos web application to ensure end to end features function as per the requirements

•Responsible for QA process for project COOPER which includes overall design change of Amazon photos app

•Performed iterative test passes to capture the critical bugs that would impact customer experience

•Tested the web app sync with devices such as Alexa and mobile devices

•Validated features on iOS and Android devices using builds from Testflight and ADB connection

•Verified the Desktop app uploads the pics in sync with other devices

•Performed localization testing on the app to ensure that relevant data is uploaded and stored

•Worked on backend data updates using SQL / PLSQL queries

OUTREACH

Quality Assurance Engineer May 2020 - Jan 2021

•Managed QA processes for Knowledge AI Assistant (KAIA), a product that which captures real time transcriptions and helps reps close the deals faster

•Developed test plans including testing approach, strategy and complete scope of testing, working backwards from customers

•Drive triage meeting with developers to resolve critical bugs during the alpha launch

•Worked on beta-readiness of launching KAIA to 10K+ customers

•Executed test cases using Test Rail and used JIRA for project management

•Tested APIs using Postman

•Performed automation testing using Selenium and Javascript.

•Turned on KAIA on multiple browsers and devices to check the compatibility

•Monitoring backend response when KAIA is enabled on the frontend as part of performance

UW MEDICINE

Quality Assurance Engineer Jul 2017 - Jan 2020

•Analyzed Business/Functional requirements and developed detailed test plan and the test strategy

•Implementation of QA approach to ensure quality of a product and was involved in project planning and coordination

•Wrote and executed automated test cases for front end functional testing using Selenium (IDE and Web Driver)

•Defined and performed various test functions - Black Box, UAT, Functional, Regression, End to End testing for mobile devices, websites and mobile apps

•Performed browser compatibility testing and regression testing

•Continuously monitored and implemented improvements to the quality, capability and/or efficiency of testing processes, including for new functionality before it is released and post-release maintenance

CHERAN INFOTECH

Quality Assurance Engineer Feb 2013 - Sep 2016

•Providing end to end testing services to ensure maximum test coverage

•Expertise in Test Plan creation, Test Case Design, Test case Review, Test Case Execution, Writing Test scripts, testing tools Usage, Defect management, and Prepare Test reports

•Experience in creating scripts for designing automation framework processes using Selenium

•Drive triage meeting with developers and management to evaluate quality metrics and prioritize defect repairs

•Logged and tracked defects using HP ALM and JIRA for the test life cycle

CITIGROUP Jan 2011 - Oct 2012

QA Test Lead

•Analyzed BRD, FRD and participated in Sprint planning, Review Sessions & Scrum Meetings

•Recognized and classified the overall plan for Test Scope, Test Strategy, and Test Data within the context area of each sprint

•Experienced in creating scripts for designing automation framework processes using Selenium and HP UFT

•Involved in white box testing and backend testing of the application which included mainframe testing (IBS and FDR)

•Worked on various projects and led regression testing module

•Performed Security Testing in collaboration with the other engineers

TECHNICAL EXPERTISE

•Test Management Tools: HP ALM, HP QFT, Selenium Webdriver, Testrail, Charles Proxy, Postman

•Database: SQL, MS Access

•Languages: C, C++, Java

•Internet Technology: JavaScript, Dynamics 365

CERTIFICATIONS

•ISTQB CTFL Certified Tester Sep 2014

•SCJP (Sun Certified Java Programmer) Jun 2009

EDUCATION

Master of Business Administration (MBA) Chennai, India

Anna University May 2011

Bachelor of Engineering (B.S. /B.E.), Information Technology Chennai, India Anna University May 2009

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