Takilia Lawson
Experience
CVS Caremark
Pharmacy Technician
• Answer calls for patients wanting to refill specialty medication
• Verify insurance and change if needed
• Assist Pharmacist with patient orders for refills USPS
Mail Clerk
2019-2021
• Sort mail for mail carriers
• Assist customers with mailing packages
• Assist customers with purchasing stamps and passports Advanced Resources
Call Center Representative
2018-2019
• Answer calls for patients needing to make a doctor’s appointment using Epic.
• Assist patients with filling their prescriptions
• Send message to doctor for patient with concerns A-pro
Call Center Representative
2017-2018
• Answer calls for Ceda/LIHEAP customers and give status of application
• Assist customer with finding locations for applying for LIHEAP
• Provide information to customers of services offered by Comed and People Gas Randstad USA
Call Center Representative
2015-2017
• Assist consumers with applying for Medicaid, open mail
• Responsible for entering pertinent information in State System
• Assist consumers with applying for Qualified Health Plans Uber Technologies/LYFT
Driver
2015-2016
• Drive customers to their destinations
• Maintain Friendly attitude and great customer service Education/Certification
National Health career Association ExCPT Pharmacy Technician (CPhT) State of Illinois License
Kennedy King College Chicago, IL Associate Degree Business Management