NICOLE J. STEWART, EdD

Columbus, Ohio ***** 380-***-**** ad2lgl@r.postjobfree.com

PROFESSIONAL EDUCATOR

Results-oriented, student-centered professional, with outstanding leadership and communication abilities. Able to teach and advise students of all ages. Experience developing educational programs to college students. Experienced with identifying, planning, and executing programs and resources for students. Skilled at identifying, collecting, and applying student assessment data. Clear understanding of student needs and always looking to advocate for students. Always able to make the link between theory and research to daily practice.

Training Design

Policies & Procedures

Learning Tools & Aids

Coaching

Classroom & Online Training

Peer-to-Peer Mentoring

Student Assessments

Mentorship

Communications

RELEVANT CAREER HISTORY

Educational Consultant, The SELAH Project, Columbus, OH 2009 to Present

Created curriculum on personal leadership for teenagers.

Introduced public speaking dynamics for academic and professional environments.

Established peer-to-peer mentorship cells.

Created and facilitated training on inappropriate behaviors, functional behavior assessments, and exceptional students with Attention Deficit Hyperactivity Disorder and Autistic Spectrum Disorder.

Consulted with educational institutions and developed behavioral plans for their exceptional students.

Participated in Individualized Education Plan meetings with parents.

Administrative Assistant, Essential EMR Solutions, Columbus, Ohio 2020-Present

Answer and directing phone calls to relevant staff.

Schedule meetings and appointments and preparing documents for meetings and business trips.

Process and direct mail and incoming packages or deliveries.

Greet and direct visitors and new staff to the organization.

Director of Client Relations, iCare Financial, Kennesaw, Georgia 2017-2020

Served as liaison to clients, developing relationships, providing guidance and advice and ensuring all of the customer's needs are being met.

Provided conflict resolution strategies for clients.

Sought and obtained renewal of yearly contracts.

Trained clients on proprietary software.

Customer Service Professional, Alorica Call Center, Kennesaw, GA 2016 -2017

Provided conflict resolution strategies for clients.

Resolved inbound telephone calls.

Maintained detailed notes of telephone conversations.

Nicole J. Stewart, p. 2

Director of Academic Wellness, Sagan University, Phoenix, AZ 2014-2016

Developed and implemented effective plans, strategies, procedures, and policies, and monitored them to ensure that they met legal requirements, business needs, and organizational objectives, and that they reflected good practice.

Monitored progress against the Talent Management strategy ensuring that staff and resources were effectively allocated and deployed, and that the budget was managed effectively.

Ensured an ongoing process existed which continuously enhanced the knowledge and capability of key talent to enable these members to effectively lead the organization toward achievement of strategic initiatives.

Provided coaching and support to assistant directors and advance matriculation specialists in the creation of robust development plans that met succession and development needs.

Conducted individual leadership, career, and training needs assessments, recommended and implemented programs to support key skill areas within the department.

Evaluated and maintained leadership and technical competency models that facilitated the assessment of employees versus these competencies.

Oversaw the execution of the following processes: Goal development, objective setting, results monitoring, progress assessment, on-going coaching and feedback, and documenting and evaluation performance.

Instructor, College for Teens, Union County College, Westfield, NJ 2012-2014

Created curriculum on personal leadership for eleventh and twelfth grade students.

Introduced public speaking dynamics for academic and professional environments Coordinated the scheduling of guest speakers for the course.

Adjunct Professor, Union County College, Cranford, NJ 2011-2016

Provided instruction in keyboarding, Microsoft Word, and Microsoft PowerPoint.

Provided instruction in basic computer functions and internet concepts.

Provided feedback and support to students.

Education and Training

Doctor of Education:

Educational Leadership and Management Capella University, Minneapolis, MN

Dissertation: Utilizing Functional Behavior Assessments for Classroom Management

Master of Science:

Adult Education Capella University, Minneapolis, MN

Bachelor of Science:

Entrepreneur Management Berkeley College, Woodland Park, NJ

CERTIFICATIONS

Post Baccalaureate: HR Management

Administrative Assistant/Personal Assistant

Advanced Cognitive Behavioral Therapy

Anxiety Awareness

Mental Health Awareness

Tutoring

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