Experience: TELEMARKETER

October **** to August *017: B and B Consultants, Columbus, Ohio

Provided mortgage analysis pre-screening calls for a marketing firm that provided services to a mid-sized mortgage company.

Needed to know all office practices and procedures as well as knowing how to use all types of office equipment.

Very customer focused as the position required always providing a positive attitude while providing the best customer experience possible. Especially when dealing with angry or uninterested clients.

Responsible for handling multiple tasks simultaneously, including multiple software programs while always focusing on gathering information from the customer.

Had to type quickly to keep up with what was being said.

Was one of the top refinance lead sellers in the entire call center.

TELEMARKETER

January 2008 to October 2011: Coast to Coast Marketing, Columbus, Ohio

Provided mortgage analysis pre-screening calls for a marketing firm that provided services to a small mortgage company.

Very customer focused as the position required always providing a positive attitude while providing the best customer experience possible. Especially when dealing with angry or uninterested clients.

Responsible for handling multiple tasks simultaneously, including multiple software programs while always focusing on the customer.

Needed to type quickly to keep up with what the customer was saying.

CLEANING SERVICES CONTRACTOR

January 2007 to January 2008: Messina Maids, Columbus, Ohio

Provided cleaning services for residential homeowners.

Provided cleaning services to building contractors for newly renovated homes.

SERVER/WAITRESS

June 2005 to June 2006: Outback Steakhouse, Hilliard Ohio

Greeted customers.

Menu and product sales

Provided superior customer service and an enjoyable dining experience.

Entered customer orders through computer-based ordering system.

SERVER/WAITRESS

April 2003 to August 2006: Texas Roadhouse, Hilliard Ohio

Greeted customers.

Menu and product sales

Provided superior customer service and an enjoyable dining experience.

Entered customer orders through computer-based ordering system.

Education: November 2023: Kaplan College

Currently receiving personal lines insurance license

June 2003: Hilliard Darby High School

Received High School Diploma

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