Customer Service Dairy Queen
Resume:
Janet Broy
Longview, TX *****
ad2lc5@r.postjobfree.com
Accomplished manager with extensive experience in operations searching for the right fit with a proven organization. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
Goodwill Industries - Bay Saint Louis, MS
August 2022 to July 2023
Daily operations, bookkeeping, hire,fire,training, sales,payroll, customer service Subway Manager
PETROLEUM WHOLESALE - Houston, TX
March 2020 to June 2022
Daily operations, hire,fire,payroll,safety, training, bookkeeping inventory, orders. Head Cashier
Home Depot
May 2018 to February 2020
responsible for opening and closing tills. Repairing equipment that is down, assisting employees and customers with malfunctioning equipment. Also responsible for training employees and
running floor.
Also did vault, which entailed setting up the registers for the day, making change, and balancing each register at the end of each night. Was also responsible for helping employees make corrections to time cards and help keep safe for store.
10-2018 - 03-2019 Cared for ailing Father-in-Law before his death. Dairy Queen Manager
Bowlins Travel Centers - Albuquerque, NM
April 2015 to April 2018
NM
Bowlins Travel Centers
Dairy Queen Manager
● Was responsible for daily operations; including paperwork, opening and closing of the store, inventory, orders, hiring and training of new employees. IRP Clerk
Lowes Hardware - Waveland, MS
November 2013 to December 2014
Scanned the store daily to collect data for restocking inventory.
● Worked as part of the Daily Replenishment Program to provide paperwork for departments to do daily stocking and restocking.
● Also worked on signage and affected price changes. Production Operator
RobRoy Industries - Gilmer, TX
September 2012 to April 2013
Worked on an assembly line to weatherize conduit for industrial use. Lead Cashier
Ace Hardware
June 2009 to June 2011
Established or identified the prices of goods, services, or admission and tabulated bills using calculators, cash registers or optical price
scanners.
● Exceeded company objectives with results such as reduced and controlled expenses by inventory control and by setting up a process to
reorder when inventory drops to a specified level.
● Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
● Directed and supervised employees engaged in sales, promotion, inventory taking, reconciling cash receipts or performing services for customers.
● Enforced safety, health and security rules.
General Manager/ Safety Coordinator of Restaurant
Ace Hardware
October 2004 to April 2007
Merger of Companies)
Assistant Manager
Rip Griffin - Ganado, TX
January 1998 to October 2004
Established and implemented departmental policies, goals, objectives, and procedures, often conferring with board members, organizational
officials and staff members.
● Monitored budgets and payroll records and reviewed financial transactions to ensure expenditures are authorized and budgeted.
● Initiated programs that standardized employee training and lead to an increase in customer satisfaction by 12%.
● Implemented innovative programs to increase profits.
● Conducted safety orientations.
● Inspected and evaluated workplace environments, equipment and practices in order to ensure compliance with safety standards and
government regulations.
General Manager
Dairy Queen
1984 to 1993
Wheeler Industries
Operations of entire store on a daily basis, maintained payroll, banking, deposits, balancing tills, inventory orders, customer service, growth of the business, and monthly sales and specials.
Education
High school diploma
Ganado High School - Ganado, TX
August 1985 to May 1986
Skills
• Management Experience,Customer Service, Bookkeeping
• Assistant Manager Experience
• Restaurant Management
• Employee Orientation
• Payroll
• Office Management
• Data Collection
• Recruiting
• Food Safety
• Food Preparation
• Restaurant experience
• Hotel experience
• Management
• Supervising experience
• POS
• Financial Report Writing
• Customer service
Certifications and Licenses
Food Handler Certification
Contact this candidate