Summary

●* years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.

●Hands on experience in working with Agile/Scrum methodology when working with cross functional teams in making improvements and involving clients with development decisions throughout the process

●Experience in Administration, Configuration, Implementation, Lightning, and support with Salesforce platform.

●Experience in integration of Salesforce using Apex, Visual force, REST API, Lightning UI and Governor limits and also integrating Salesforce with third party applications like Java, Git, Jenkins and Oracle.

●Experience in Sales Cloud, Service Cloud and functional, technical knowledge of Salesforce products in Sales Cloud, Service Cloud, Apttus CLM

●Experience in developing client-specific solutions on Force.com platform using Apex classes, Triggers, Visualforce, Force.com IDE, SOQL, SOSL.

●Experience in Salesforce.com administration to create Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.

●Technical Knowledge about Salesforce lightning schema builder, process builder, flows, app builder, components and lightning connect.

●Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.

●Technical knowledge about Salesforce Lightning Schema Builder, Process Builder, Lightning App Builder, Components and Lightning Connect.

●Experience in Integrating Salesforce with 3rd party Application using REST API and Callouts.

●Solid experience with Salesforce AppExchange Apps, configuration and user security permissions in compliance with organizational needs.

●Effectively worked on production support tickets and delivered to business within the timelines.

●Experienced working in development support for System Testing, User Acceptance Testing and Production support.

●Experience with version control systems like Git, Svn and Bitbucket.

●Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

Skills

Salesforce Technologies: Apex Language, Test Classes, Apex Triggers, VisualForce (Pages, Components & Controllers), Standard objects, Custom Objects, Workflow & Approvals, Apex Data Loader, AppExchange, Web Services reports, Dashboards, Force.com IDE, SOQL, SOSL, Batch Apex

Programming Languages: Apex, Java, SQL, SOQL, SOSL

Salesforce Tools: Force.com IDE, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production), Workbench

Cloud Environments: Sales cloud, Service Cloud and Community Cloud.

Web Development: XML, HTML, CSS, Visual force and Java Script

IDE: Force.com IDE, MS Visual Studio Code

Methodologies: Agile, Kanban, Waterfall

Professional Experience

PayPal - CA July 2022 – Till date

Role: Salesforce Admin/Developer CLM

Responsibilities:

●Created modern Lightning Apps combining Lightning Design system, Lightning App Builder, and Lightning Component features.

●Hands-on experience on approval process, rules, process builders, flows in Apttus CLM

●Worked on configuration setup in lower environments to make the functionality/app stable for all users and provide access as needed using Apttus CLM.

●Migrated the legacy applications which are in salesforce classic version (Visual force) to lightning for better user interface and pages redirection

●Worked as an enhancement team member and performed the roles of Salesforce.com Developer and Administrator

●Performed several production releases and implementation in salesforce i.e. creation and maintenance of custom objects and fields, bulk data migration, workflows, rules and trouble shooting the issues occurs in Apex

●Involved in installing and setting up the Apttus CLM software tool provided by salesforce

●Hands on experience in force.com IDE, MS visual studio to create, modify the components and hands on experience in debug logs

●Worked on SOQL and SOSL statements in par with Governor Limits of the salesforce

●Permissions Sets, Profiles, Users and Security related roles creation were done in salesforce.

●Performed successful migration to salesforce from legacy systems

●Implemented Salesforce Service Cloud & Opportunity Management (Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, VisualForce Sites) for business support and technical support for its channel customers.

●Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using a Data Migration tool called Data Loader.

●Integrating several system and communicated with 3rd party apps using REST and SOAP API’s

●Followed Agile & Scrum methodology for the execution of day to day work related activities with daily scrum calls, dev chat, backlog refinement retro and product showcase.

Environment: Lightning Experience, Lightning Components, Apex Classes and Controllers, Salesforce.Com Platform, Force.com, Apttus CLM, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Sales Cloud, Custom Objects, Custom Fields, Web Services, SOAP & REST API’s.

HCL Technologies Limited June 2020 – April 2022

Role: Salesforce Admin/Developer CLM

Responsibilities:

●Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embedding these components in Visualforce pages.

●Installed Salesforce AppExchange Apps, configured and maintained user security permissions in accordance with organizational requirements.

●Developed Lightning apps using Lightning Components and made them compatible with salesforce

●Created various Reports (Summary reports, Matrix reports, pie charts, Dashboards, and Graphics).

●Developed Visualforce Pages using different components and using javaScript, HTML5, CSS3.

●Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using the Eclipse IDE.

●For reports customization and user dashboards built by using Salesforce Lightning Components

●Worked on a community cloud to connect customers and employees in an organization

●Used Lightning component and app builder for converting visualforce pages to lighting apps

●End to end flow automation was written in Apex REST API Web Service

●Developed various Batch Apex classes and scheduled those using Apex Schedulable classes.

●Designed, set up and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.

●Designed and structured salesforce custom objects and also created associated user roles, security profiles and workflow rules salesforce app.

●Responsible for writing SOQL & SOSL queries for data manipulation for as per request

●Used Force.com IDE, Mavens mate for developing Visualforce Pages, Controller Classes and Triggers.

●Involved in Data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.

●Performed Bulk Data Migration from Applications to Salesforce using Import Wizard, Excel Connector, Data loader, Workbench, Apex Data Loader utility and ETL tools.

●Attended meetings and interacted with various business team members to gather the requirements for salesforce.com CRM implementation

Environment: Salesforce CRM, Force.com, Apex Language, Visualforce, Custom & Lightning Component, Service Cloud, Custom Controllers, Workflow & Approvals, Custom Objects & Tabs, Page Layouts, Email Services, Security Controls, HTML, Web Services, Reports, Sandbox

PrimeSoft Solutions, Inc, Hyderabad May 2018 – May 2020

Role: Salesforce Admin/Developer

Responsibilities:

●Developed Four Custom modules using Apex Classes, Triggers, Visualforce pages and Controller Classes, Batch Apex, Email Services using SOQL, SOSL queries for business functional needs.

●Used classic email templates in salesforce

●Used Salesforce Automation-Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

●Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

●Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

●Created and maintaining Validation rules, Auto-Assignment rules and sharing rules to support and enhance business processes

●Using Apex Data Loader and Import Wizard for migrating data into Salesforce from external files.

●Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values CSV files.

●Used Force.com IDE for developing Visualforce pages, Controller Classes and Triggers.

●Actively involved in Creating change sets for deployment into different Environments

●Involved actively in communicating with product owners, business analysts and clients to fetch the requirements of an application

Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Process Builder, Workflow & Approvals, Apex Data Loader, Import Wizard, Reports, Dashboards.

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