LEONEL

ACOSTA

ad2ku8@r.postjobfree.com

323-***-****

Detail-oriented and dependable team player with strong organizational skills.

Ability to handle multiple projects simultaneously with a high degree of accuracy.

Eager to make the difference!

PROFESSIONAL SUMMARY

Secure Space - Store Manager

09/2022 - 11/2024

King Skyline - Project Manager / Executive Assitant 12/2021 - 06/2022

WORK HISTORY

Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

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Maximized sales by creating innovative visual merchandising displays and store layouts.

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Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

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Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

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Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.

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Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

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Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.

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Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

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Managed inventory control, cash control, and store opening and closing procedures.

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• Assisted with hiring, training and mentoring new staff members.

• Approved regular payroll submissions for employees. Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

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Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

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Established effective communication among team members for enhanced collaboration and successful project completion.

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Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

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SKILLS

• Team Building and Leadership

• Work Planning and Prioritization

• Staff Management

• Inventory Management

Outstanding Communication

Skills

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• Advertising and Marketing

• Training and Mentoring

• Customer Relations

• Team Motivation

• Problem Solving

• Performance Management

• Attention to Detail

• Operations Management

• Bilingual (Spanish)

Cabrillo High School

High School Diploma

Allan Hancock College

Associate Of General Studies:

Business Administration And

Management

EDUCATION

Dollar Tree - Operations Manager

02/2018 - 07/2020

Rent-A-Center - Credit Manager

10/2016 - 02/2018

Carmotive - BDC Manager & Internet Manager

04/2015 - 09/2016

Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.

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Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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Supervised operations staff and kept employees compliant with company policies and procedures.

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Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

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Analyzed and reported on key performance metrics to senior management.

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Developed and implemented strategies to maximize customer satisfaction.

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Identified and resolved unauthorized, unsafe, or ineffective practices.

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Trained new employees on proper protocols and customer service standards.

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Maximized cash flow for the company by monitoring outstanding debts and optimizing collection efforts.

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Developed strong relationships with clients through professional communication and timely resolution of credit issues.

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Conducted comprehensive financial analysis to assess creditworthiness for both new and existing customers.

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Consistently achieved monthly collection targets by prioritizing accounts based on risk level and potential impact on cash flow.

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Managed the entire end-to-end credit approval process from application review through contract negotiation and final execution.

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Devised collection recovery strategies to resolve customer issues and delinquent cases.

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Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.

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Enhanced customer retention through exceptional communication, attentive follow-up, and personalized service.

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Expanded market reach with innovative advertising strategies and compelling promotional materials.

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Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.

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Established a positive workplace culture by fostering open communication, setting clear expectations, and recognizing employee achievements.

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Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.

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Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.

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• Trained team to answer incoming phone calls and schedule Lompoc Valley Ford - Internet Sales Manager

12/2007 - 03/2015

Jim Vreeland Ford - Sales Agent

11/2005 - 01/2007

appointments for sales team.

Confirmed scheduled appointments to reduce chances of potential buyer no shows.

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• Helped team achieve goals to boost sales and build morale. Built relationships with customers and community to promote long term business growth.

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Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

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Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.

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Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.

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Analyzed website performance metrics, identifying areas for improvement to enhance user experience.

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Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.

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Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.

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Organized promotional events such as webinars or live demonstrations to generate leads and showcase product offerings effectively.

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• Responded to internet inquiries and phone calls in timely matter. Enhanced overall brand image by ensuring consistent messaging and visual elements across all online platforms and marketing materials.

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Increased sales and customer satisfaction through personalized servicing.

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• Provided superior and individualized customer service. Built relationships with customers and community to establish long-term business growth.

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Developed strong relationships with clients through excellent customer service and regular followups.

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Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.

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Enhanced product knowledge through continuous training and professional development opportunities.

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Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.

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Spoke to customers in native language to increase loyalty and establish relationships.

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Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.

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• Logged reports, expenses, receipts, and sales in company database.

• Contributed to team objectives in fast-paced environment. Built relationships with customers and community to promote long term business growth.

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• Maintained current knowledge of evolving changes in marketplace. English

Native or Bilingual

Spanish

Native or Bilingual

LANGUAGES

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