Karla Torres
Customer service professional
Savannah, GA 31419
ad2kou@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Enumerator/Census Taker
Census Bureau US Dept. of Commerce - Leesville, LA August 2020 to October 2020
• Perform door-to-door interviews, by mail or phone.
• Collect demographic information.
• Document and report results found in a particular town, state and country.
• Review data gathered from interview to check if they are complete and accurate.
• Submit completed tasks to a supervisor.
Collector
Bank of Hawaii - Kapolei, HI
September 2016 to October 2018
• Answer multiple inbound calls, in addition to making numerous outbound calls daily.
• Provide professional customer services/support via phone as well as via email.
• Intake of late payments for example, Car loans, mortgages, Home equity, credit cards.
• Offered programs to bring accounts up to date.
• Kept track of assigned accounts to identify outstanding debts.
• Planned course of action to recover outstanding payments.
• Located and contacted debtors to inquire of their payment status
• Created trust relationships with debtors when possible to avoid issues in the future. Receptionist
Henderson Nissan - Henderson, NV
January 2014 to September 2014
• Received and directed up to 200 incoming calls per day
• Greeted customers and ensured they were assisted in a timely manner
• Provided customer service assistance and answered enquiries and questions concerning products and services
• Logged and delivered messages to the appropriate staff member
• Received incoming and outgoing mail
Administrator Assistant/Dispatcher
Plains All-American L.P - Sidney, MT
September 2011 to May 2012
• Managed and received incoming calls for an oil and pipeline company
• Entered all resource orders into an automated logistics/supply database
• Received ingoing & outgoing mail
• Received and dispatched orders
• Proactively addressed problems and suggested solutions. Quality Assurance Specialist
Global 360 - Las Vegas, NV
June 2010 to January 2011
• Conducted quality assurance an organization specializing in converting paper records and documents into electronic format
• Completed data entry in support of conversion of filing systems
• Indexed and sorted paper documents ensuring scanning completely accurately and consistently
• Tagged files for action if required rescanning of information Pool Cashier
Rio All-Suite Casino - Las Vegas, NV
April 2009 to October 2009
• Greeted Customers with a great positive attitude and big smile
• Handed towels to guests
• Processed customer payments for the rental of bed floats.
• Booked cabanas
Receptionist/ Cashier
United Chrysler Jeep
October 2008 to September 2009
• Operated a switch board managing 30+ lines
• Received and processed down payments for vehicles
• Filed payroll paper work
• Scheduled appointments for car maintenance (Reynolds & Reynolds System software) Greeted customers, made sure they were being helped Sales Asst. /Closer/Cashier
Susie's Deals
October 2006 to January 2008
• Provided retail customer service for a high tempo store completing transactions valued at up to $5,000 per day
• Deposited receipts at bank on a daily basis
• Ensured customers were being helped and found everything they were looking for based on their needs and desires
• Tracked inventory and stocked shelves sorting garments by color Education
Certificate in Pharmacy Technician
Pima Medical Institute - Las Vegas, NV
2013 to 2013
High School Diploma in Nevada
Las Vegas High School
2008
Skills
• Customer Service
• Call Center
• Office Experience (6 years)
• Microsoft Windows
• Quality Assurance
• Order Entry
• Door-to-Door Experience
• Microsoft Word
• Inventory Control
Languages
• Spanish - Fluent
Additional Information
• Over five years' experience in customer service
• Excellent communicator who builds strong rapport with customers
• Strong office administration skills
• Organized with excellent attention to detail
• Proficient in Reynolds & Reynolds scheduling and tracking system software (vehicle dealerships)
• Proficient on Windows Office Suite
• Fluent in English/Spanish