Call Center
Resume:
Kyshara Jones
Authorized to work for any employer in the U.S
Raeford, NC 28376
ad2kh7@r.postjobfree.com
I have the dedication and follow through to meet company Goals. I seek to utilize my Talents and to grow in the work Force.
*I'm seeking Jobs to expand my resume*
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Call Center Agent
Foundever - Fayetteville, NC
July 2023 to Present
• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill development.
• Strong communication skills, including the ability to navigate between screens while assisting customers
Retail Sales Associate
Men's Wearhouse - Fayetteville, NC
October 2022 to February 2023
• Consistently demonstrate the benchmark selling techniques for retail sales, custom clothing sales, and special occasion rentals, as trained by management and as described in corporate training materials.
• Continuously encourage and participate in team selling.
• Build a relationship with your customer from greeting through post-sale contact.
• Participate in monitoring and positively impact the achievement of the store sales volume and metrics goals. Meet and maintain your own personal volume goal while maintaining an above average quality of sale.
• When possible use tailors for all alteration fittings. When tailors are not available, be able to accurately fit the customer and provide recommendations for alterations.
• Assist in receiving shipments, putting away new merchandise, maintaining a clean, neat, sized and organized store based on our merchandising to sell standards. Hostess/Server/Cashier
Uptown's Chicken and Waffles - Fayetteville, NC
March 2021 to April 2022
1. Responsible for Greeting and Seating guests
2. Responsible for Coordinating Dining Room Sections Assigned to Servers 3. Responsible for Checking and Cleaning Restrooms before shift, during shift and Closing 4. Responsible for Making sure host stand is organized and cleaned during shift and closing 5. Responsible Cleaning and Sanitizing Menus used. 6. Responsible for making sure Silverware is stocked before, during and after Shift. Store Associate (Seasonal)
Fayetteville State University bookstore - Fayetteville, NC December 2021 to February 2022
• shelve and straightens merchandise, stocks shelves, prices merchandise and may assist in setting up displays and signs.
• Pick, process and pack orders for shipping
• May provide customer service/sales functions for special events (including but not limited to graduation and athletic events)
• Support a store environment where all associates and customers are welcome Hostess/Server
Riverside seafood - Fayetteville, NC
January 2021 to March 2021
1. Responsible for Greeting and Seating guests
2. Responsible for Coordinating Dining Room Sections Assigned to Servers 3. Responsible for Checking and Cleaning Restrooms before shift, during shift and Closing 4. Responsible for Making sure host stand is organized and cleaned during shift and closing 5. Responsible Cleaning and Sanitizing Menus used. 6. Responsible for making sure Silverware is stocked before, during and after Shift. Prime time staff member (Temp)
Prime Time before and after school care - Fayetteville, NC February 2020 to March 2020
Prime Time Mission: to help children develop their fullest potential by providing a safe and healthy environment that supports and strengthens family and school relationships for children in the Cumberland county community.
Prime Time's Objective is to provide a comprehensive before and after school care program for children in Cumberland county
1. to help children develop their fullest potential by focusing on : physical and recreational skills, self awareness, confidence, and feelings of self worth.promoting independence,decision making and interpersonal relationships
2. to provide a safe and healthy environment where children can be safe and have fun. 3. to support and strengthen the family unit and school relationships by focusing: improving communications and involvement through parents,clubs and family programs 4. Each staff member is to provide curriculum each week for their group . 5. Each staff member is to make sure tables are cleaned and sanitized before activities and snacks. INSERTER
The Fayetteville Observer A GateHouse Media Company - Fayetteville, NC October 2017 to September 2019
1. Job requires loading and moving pallets of papers and possible staging of inserts to assist with inserting operation.
2. Feed inserts into hoppers for insertion in newspaper. 3. Assist with stacking bundles of newspapers onto pallets for shrink wrap. 4. stage inserts around equipment during run set up 5. clean up all trash, leftover inserts strapping, cardboard and plastic. 6. Requires bending and lifting. Standing for long periods of time Education
Associate in Paralegal
Fayetteville Technical Community College - Fayetteville, NC August 2023 to Present
Certification course personal styling
New York institute of art and design - New York, NY April 2023 to Present
HIGH SCHOOL DIPLOMA
DOUGLAS BYRD HIGH SCHOOL
June 2017
Skills
• Team player
• Effective communication Skills
• Ability to work under pressure
• Adaptibility
• Organizational Skills
• Customer Service
• Restaurant Experience
• Basic math
• Sales
• Phone etiquette
• Merchandising
Languages
• French - Beginner
Assessments
Customer service fit — Proficient
November 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Work style: Reliability — Proficient
April 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Food service: Customer situations — Proficient
October 2022
Identifying and addressing customer needs in a food service setting Full results: Proficient
Customer focus & orientation — Proficient
October 2022
Responding to customer situations with sensitivity Full results: Proficient
Food service: Customer situations — Proficient
February 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
October 2022
Identifying and resolving common customer issues
Full results: Proficient
Sales skills — Proficient
January 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. Recently accepted into the Fashion Institute of technology online Program
Contact this candidate