Retail Sales Customer Service

T. Renee Ragan

*** * ******* *** * AMARILLO, TX *9109 • 913-***-**** • ad2k5b@r.postjobfree.com

EMPLOYMENT HISTORY

*/****- ******* *********** ************

Trax Retail/Survey.com

*/**** – 5/2022 Caregiver for Mother

3/2020– 5/2020 Retail Sales Merchandiser DRT Unilever

Advantage Solutions, Inc

Responsibilities same as below

Short-Term due to Covid

5/2018 -12/2020 New Fresh Retail Division

SAS Retail Services

Plan-O-Gram work with team in United Supermarkets

8/2014 – 5/2018 Retail Sales Merchandiser

Advantage Solutions, Inc

Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics (“The Perfect Store”)

Meet Client and Company objectives by maintaining full distribution of existing SKUs.

Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc.

Communicate effectively both internally with ASM management and externally with all customers.

Demonstrates a high degree of professionalism in communication, attitude and teamwork with customers, peers, and management.

9/2001- 8/2014 Internet and Microsoft Office trainer, Self-employment

R2 Consulting Computer Service, Lenexa, KS

Train and support; personnel, management, and customers, on operating procedures including word processing, spreadsheets, databases, Windows, point-of-sale, inventory, accounting, labor scheduling, payroll, purchasing, communication software and hardware configurations.

Setup, maintain and assist with testing and design of webpage interfaces and database structure for online internet / intranet services.

Provide office management, customer service and sales for small entrepreneur business setup operations.

Provide computer training for senior citizens and children on various software.

Consulting work with various employment agencies in administration and customer service.

Help desk support for hardware and software in various companies and environments., updating database pricing and conversions of pricing.

08/2011 – 03/2012 General Manager – Yogurt Mountain

The Legends, Kansas City, KS

Recruiting, interviewing, training, and scheduling capable staff.

Analyzing sales results and trends to maximize revenue and minimize expenses.

Strong communication and customer service skills

Manage effectively in a fast-paced environment.

Prioritize tasks and make quick decisions. Being well organized and the ability to work under pressure and meet deadlines. Ability to learn and apply newly learned skills.

Company closed due to licensing issues with Franchise and State regulations.

04/2007 – 08/2011 Kitchen Manager, Roeland Elementary School

Shawnee Mission School District, Shawnee Mission, KS

Supervised staff and made sure they were performing their duties appropriately. Make sure the kitchen area meets health and safety requirements, as mandated by law.

Responsible for the daily food preparation, serving, cashiering, and clean-up, as well as other routine production and operational food service duties.

Having the correct inventory levels and making sure that the necessary ingredients are available for cooking and food preparation.

Plan, organize, direct, coordinate, and delegate responsibility to the staff which ensures the goals and objectives of the kitchen are met daily by the staff.

09/2004 – 10/2011 Administrative Office Assistant

Lenexa UMC Church

9138 Caenen Lake Road, Lenexa, KS

Tracked worship attendance and generated weekly reports with this information and posted accounts payable and printed checks using specialized church software (Shelby); also used the database to run weekly reports.

Helped maintain the church’s website, including maintaining its web-based calendar of events and building usage and keeping portions of the site updated with fresh content and images. Event coordination-duties included attending staff meetings and creating daily building-usage signs to assist users with room locations for their events.

Provided all-around back-up support to the administrative staff, including the use of multi-line phones, using Microsoft products to produce bulletins, correspondence, posters, and other communication-related materials, overseeing volunteers, using office equipment (copy machine, Riso, folding machine, printers, etc.), proof-reading and being able to cover for others' vacations and emergency leave time.

EDUCATION & CERTIFICATIONS

National Career Readiness Certificate – Kansas Silver Certificate - 2016

Johnson County Community College

32 credit hours of Business and Computer Science

Diploma: Tascosa High School – Amarillo, Texas

APPLICATIONS & SYSTEM EXPERIENCE

Microsoft Office

Proprietary Software

World Wide Web

REFERENCES UPON REQUEST

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