Administrative Assistant Customer Service
Resume:
Chloe Gray
ad2jz3@r.postjobfree.com
EXPERIENCE
Herring Bank- Loan Operations Specialist II
July 2023- Present
● Review loan documents (Notes, security agreement, credit applications, etc)
● Upload documents on to Onbase
● Prepare reports, documents and spreadsheets
● Balance loan GL tickets
● Run credit card payments
Happy State Bank - Special Asset Administrative Assistant
February 2023 - July 2023
● Assisting Officers, Lenders, and Customers daily, retrieve information to help solve any
questions/problems that arise .
● Answering phones, connecting customers to the correct party, taking messages, attending
meetings.
● Multi tasking throughout the day to help where needed
● Ordering supplies, uploading retrieving documents on database
● Traveling to DMV/Randall CO annex building to retrieve legal documents
● Prepare statements, Past Due letters & Demand letters
● Sort/open mail, post checks to correct account/loans
● Booking flights, track mileage, keep track of all expenses and upload receipts
● Answering emails professionally, working ticket requests from other departments
Amarillo National Bank - Teller supervisor/ Merchant specialist
APRIL 2019 - FEBRUARY 2023
● Customer service was our priority, Happy, Friendly, Welcoming!
● Generate reports/balanced merchant accounts, cash advances, and company accounts daily
● Attend weekly meeting with our processor and officers
● Pulled credit reports, opened merchant accounts; travel daily to set up cash advance
machines for business accounts
● Generate invoices,reports and statements daily
● Answered/sent emails professionally with ANB’s image in mind
● Balance vault several times throughout day, order/send money to Rochester
● Enforce policies and procedures for activities such as cash handling procedures, risk
management procedures, and fraud prevention measures
● Overseeing the operations of the branch to ensure that it runs efficiently and profitably
● Order supplies on a budget, retrieving/researching documents and correcting any internal
mistakes
● Analyze merchants’ payments-related issues, assist with disputes, and provide sustainable
solutions.
● Coordinated holiday parties/birthday celebrations for coworkers/ catering arrangements (won
several awards in decoration competitions, I am very crafty, I am also a florist)
Market Street United - Bookkeeper/Front End manager/New Hire Trainer/Florist
OCTOBER 2010 - Present
● Use of Excel, PowerPoint, Word daily
● Responsible for keeping track of all money, daily audits, balancing books
● Balancing all departments via SRR sheet; correcting errors.
● Managing Front end team members (checker,sackers,customer service)
● Answer phone, make utilities payment, money wires
● Scheduled new hires, corrected/fill schedule daily
● Closing/opening the store
● Trained all employees, passed out uniforms, collected all correct paperwork
● Florists /balloon arches/event planner
EDUCATION
Amarillo College - Associates Health Science
AUGUST 2018 - MAY 2021
West Texas A&M- Bachelor Health Administration/minor Management
AUGUST 2021 - PRESENT
Thank you for your time!
Contact this candidate