Andrea Naassan Reese
ad2jv7@r.postjobfree.com
Education and Skills:
I am an Easley High school graduate. I have ten years of world-class customer service experience. I THRIVE in a fast paced environment with a team atmosphere.
SERVSAFE CERTIFIED
ServSafe procedures/ standards are my absolute top priority, ensuring every team member is in full practice of all ServSafe protocol.
WORK HISTORY:
The Dollar Tree
January 2022 -Current
Store Manager
Managing a profitable operation with emphasis on recruiting, hiring, training and developing my associates in both operations and merchandising.
Performing all opening and closing procedures.
Implementing all operational and merchandising direction that is communicated from the Store Support Center.
While maintaining a high standard of merchandising, placement, store signage, & building effective display techniques to create an alluring atmosphere for customers.
Assisting in the realization of my store's maximum profit contribution!
Protecting all company assets.
Striving to excel myself, & my associates to that above and beyond/ next level customer service experience!
French Broad Chocolate Lounge
January 2021-January 2022
Manager on Duty.
As Manager on Duty I was responsible for leading the FOH team! I managed day-to-day store operations by maintaining FBC's standards and conditions of cleanliness, training, customer service, product knowledge, and education. Most importantly, I consistently encouraged safe work practices, acting according to the FBC Mission and Principles. While maintaining cleanliness standards consistently throughout the store, upholding the stores appearance, merchandise/retail goods, and equipment. Lastly this job requires very strong leaders with advanced leadership skills to supervise many many team members, & many many customers!
Hana Japanese Steakhouse
Downtown Asheville June 2021-
November 2021 General Manager.
My responsibilities ranged from food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports, Hiring, scheduling, training, inventory, truck
orders, meeting with various Vendors & Distributors, lastly overall day-to-day operations.
The Cliffs at Keowee Springs
October 2013-April 2019
Food and Beverage Supervisor.
I was responsible for the total operation of Two Restaurants, and One Cabana Bar. Also supporting my team and members various needs. Upskilling all new staff members to The Cliffs Standard & Core Values. Overall, ensuring the members & guests receive
our ABOVE & BEYOND experience that has set us apart.
Starbucks Coffee
2011-2013 As District Coffee Master. I was a "Front Liner" to new stores on their Grand
Opening days. Also training new staff members for new stores before they're opening. Managing a
relentlessly fast pace Bar & Drive-Thru while exceeding all my job metrics goals.
References:
Elias Naassan:
Manager at Starbucks,
10 Years
Evetta Metcalf:
Restaurant Owner/operator,
33 years