Customer Service Account Manager

Angela A. Hill

*** ******** *****

Shelby, NC *8152

Cell: 864-***-****

ad2jgy@r.postjobfree.com

Summary of Qualifications

Managerial experience of a warehouse team, inside sales team, and customer service staff. Extensive sales account management and product development background in textiles industry. Warehouse management skills along with inventory management and extensive SAP knowledge. Strong analytical and planning skills.

Professional Experience

COATS-PATRICK YARNS MILL 2020-Present

Warehouse Supervisor

·Direct and supervise warehouse personnel, ensuring optimal team performance and productivity.

·Spearheads recruitment initiatives and conducts comprehensive training programs for new team members, facilitating seamless onboarding processes.

·Collaborates with transportation providers to coordinate daily shipment schedules, optimizing logistical operations.

·Coordinated with forwarders to arrange oversea shipments, either import or export, container scheduling, and customs documentation.

·Manages the reception of incoming raw materials and process receipts and returned products quickly.

·Enforce stringent safety measures and uphold 6S standards to foster a secure and organized work environment.

·Manage both monthly and daily cycle inventory counts to ensure accurate stock counts and levels.

·Proficiently utilize SAP for customer service, shipping and receiving, and maintaining inventory control.

Customer Service Representative/Account Manager

·Managed comprehensive customer service responsibilities, including proficient order entry, resolution of order or shipment issue, and providing support to customers and sales staff.

·Supported shipping operations by facilitating export documentation for outbound shipments, collaborating closely with production and planning teams to expedite orders effectively.

IMC-MetalsAmerica 2018-2020

Customer Service Specialist

·Managed order entry for international customers, ensuring accuracy and efficiency in handling their orders.

·Negotiated competitive ocean freight rates with shipping lines for outbound shipments.

·Coordinated shipments with drayage companies, freight forwarders, and Scheduled shipments with drayage companies, freight forwarders, and ocean carriers to ensure timely scheduling and execution.

·Proficiently managed export documentation. Including marine insurance, shipper’s letters of instruction, bills of lading, certificate of origin, and wood certification.

·Provided customer service by handling order entries, resolving issues related to orders or shipments, and support to sale staff for seamless operations.

Timken Company 2017 to 2018

Quality Associate

·Executed rigorous quality assurance protocols specialized in roller bearings, ensuring adherence to industry standards and product excellence.

·Set up and calibrated precision gauges for roller bearing production lines, contributing to the efficient manufacture of roller bearings. Managed the input of products into finished goods inventory or rework process

·Demonstrated expertise in utilizing SAP to streamline various processes related to quality control, inventory management, and production tracking.

Coats North America 2016 to 2017

Account Manager

·Oversaw comprehensive account management for major distributors in Canada and prominent manufacturers in the United States. Managed order entry and inventory control for the Coats affiliate in Canada, ensuring seamless operations.

·Collaborated with the production team to prioritize and expedite rush orders, optimizing production schedules to meet urgent demands effectively.

·Provided dedicated customer service by handling order entries, resolving issues related to orders or shipments, and supporting sales staff to ensure client satisfaction.

·Proficiently utilized SAP and Microsoft office suite to streamline various business operations, including order management, inventory control, and data analysis

Spindale Drug Company 2014 to 2016

Certified Pharmacy Technician

Supported pharmacist in prescription fulfillment while assisting customers in-store with prescription pickups and locating over-the-counter products. Managed cash drawer transactions. Oversaw all non-prescription drug inventory as the OTC (over the counter) manager, which included ordering, returns, stock rotation, and optimizing product ax

Integral Solutions Group 2005 to 2014

Customer Service Manager

·Managed a team of ten account managers and a receptionist, overseeing the company’s telemarketing program and front office operations.

·Negotiated vendor contracts to secure better pricing for increased margins on custom and stock items, actively contributing to decision-making for new product additions, and organizing training programs.

·Revamped the marketing schedule, leading to heightened sales, improved customer retention, and increased productivity.

·Addressed customer complaints and complex issues beyond the scope of customer service representatives.

·Led the recruitment of new customer service representatives and established a structured mentoring and training program for their development.

·Recording, managed, processed sales commissions for account managers and external personnel, along with managing office equipment and supplies procurement.

·Handled customer order entries, purchase order processing, and managed shipping documentation for international shipments.

·Actively engaged in industry trade shows to stay abreast of industry trends and advancements.

Education

Clemson University – Business Administration

PharmTech Academy - Certified Pharmacy Technician

Proficient in SAP, Sage ERP and CRM systems, and Microsoft Office.

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