James Wilmoth

Kannapolis, North Carolina, United States

ad2jf8@r.postjobfree.com +1-980-***-****

linkedin.com/in/hazaqames477

SUMMARY

I am a Senior Information Systems Engineer with almost a decade of experience working for a managed service provider in Mooresville, North Carolina. Since my roles with the company overlapped, I recommend reviewing the progression beginning with 2014.

EXPERIENCE

NOC Lead

Biz Technology Solutions, Inc - Managed IT Services

May 2020 - Dec 2023 (3 years 8 months)

Around this time in my career, my employer was transitioning everyone to role-specific titles. When our lead account manager left, our unofficial team lead stepped into a new and official Service Delivery Manager role. The team lead role would have been my next step, but it was eliminated in favor of a new and official NOC Lead role. My focus was to fully manage our RMM and also create a team to handle all the reactive alerts, as well as other tickets such as backup monitoring failures. I was still wearing other “hats” from the inception of my career, though I was able to delegate many things through direct training and the creation of SOPs.

Managed a very small team of NOC Technicians and Interns in the daily investigation & remediation of RMM-generated alerts. Created over 500 SOPs and architecture reference & change management docs to support our system and processes. Supported the entire IT Team as senior engineer, knowledge expert, and escalation point.

Expert: N-Able N-Central, ITGlue, Visio/LucidChart/Draw.io

Senior Automation Engineer

Biz Technology Solutions, Inc - Managed IT Services

Jan 2020 - Dec 2023 (4 years)

Designed and implemented our modular, reusable, maintainable automation platform based on Gitlab, PowerShell/.NET, and our RMM engine which allows us to develop and invoke automation across thousands of endpoints.

Created over 320 custom automation scripts using our modular automation platform to install our toolset on systems we manage, install vendor applications on end user machines, remove targeted 3rd party software across entire environments, deploy Office 365 (vs. having to manually download/install), audit Active Directory/Azure Active Directory for management purposes, notify us automatically when group membership changes in high privilege security groups, and more.

Worked with N-Able N-Central support on over 280 support cases.

Designed and implemented our "Gen 1" digital form system using Microsoft Forms, Microsoft Power Automate, and our automation platform to provide a dashboard for clients to submit new hire requests and to automate the creation of Active Directory and Azure Active Director/365 accounts, memberships, licensing, and more.

Expert: PowerShell/.NET, N-Able N-Central, Git/Gitlab/Github

Information Systems Engineer

Biz Technology Solutions, Inc - Managed IT Services

Jul 2014 - Dec 2023 (9 years 6 months)

Designed/scoped, presented (to the client), implemented, and supported more than 60 on-prem, pure cloud, and hybrid backup/DR solutions to provide reliable protection for all our mid-size and enterprise clients with multi-terabytes of data.

Created professional Visio/LucidChart diagrams during each design phase to ensure accurate scoping and to provide logical understanding to the internal IT/decision makers during the presentation phase.

Engineered, deployed, and maintained our Veeam Cloud Connect for Service Providers infrastructure in Azure to provide for our clients' offsite backup target needs.

Revamped our backup monitoring system, transitioning it from a purely manual check process to 100% automated and reactive ticket-based system.

Provided 1st touch onboarding services to our clients, along with ongoing on-site and remote support. Pre-deployed and pre-staged workstations and servers. Racked hardware for project team.

Expert: Veeam Backup & Replication, Agent, Backup for Microsoft Azure, Backup for Microsoft 365, Service Provider Console, Cloud Connect for Service Providers, Datto, DropSuite, BackupRadar, Linux, Windows Server 2012-2022, Synology

Intermediate: VMware, Azure, Hyper-V, FortiNet, Microsoft 365, Active Directory/Azure Active Directory, Dell PowerEdge/PowerVault/PowerStore

EDUCATION

University of South Africa/Universiteit van Suid-Afrika

Bachelor of Computer Science, Software Engineering and Business Management 2002 - 2006

Completed 4 1/2 years but chose not to finish.

LICENSES & CERTIFICATIONS

A+ / A Plus - CompTIA

Issued Jan 2014 - Expires Jan 2017

MCSA: Office 365 - Microsoft

Issued Aug 2017 PA582A-FCD821

Microsoft Certified Professional - Microsoft

Issued Jul 2017 84DCAE-4RD526

Microsoft Certified: Azure Administrator Associate - Microsoft Issued Feb 2022 - Expires Feb 2023 614CAE-66Z5CB

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