Joe Noah
Beaver, PA *****
ad2j3h@r.postjobfree.com
Work Experience
Vendor Manager
Incenter Appraisal Management, LLC - Horsham, PA
March 2020 to Present
Trainer for remote inspections and desktop hybrid solutions for lenders and real estate appraisers, using smart phone technology.
Recruited and hired appraisers nationwide to join the panel for future orders. Complete vetting of appraisers including reviewing work samples and following up on questionnaire answers when deemed necessary.
Completed work from "cradle to grave" with assigning and following up for on time report delivery. Closely worked with upper management to review the profits and losses for each month strategizing best practices to improve profitability.
Worked as a liaison to assist and direct client service calls to ensure timely responses and client satisfaction.
Corporate Recruiter
Holibaugh and Associates - Pittsburgh, PA
January 2019 to Present
Assisted existing and new clients with candidates as specifically request for entry level to Senior Partner roles for immediate placement
Strong commutations with potential hires to go over specifics of job, ensuring the candidates were prepared and informed on what their role would be as a direct hire Extensive knowledge in a range of salary, experience and client need as to locate specific future assets to each company looking for assistance in finding the best fit for the company Processing Manager
Keystone Closing Services - Sewickley, PA
March 2018 to September 2018
Managing 12 employees processing closing and title documents for all Pennsylvania Purchase transactions
Key focus on the experience of the buyer, seller and their representatives to have communication be the driving force in a successful closing
Continual training of staff on processing or potential processing delays, with specific bullet pointed procedures to provide the tools needed to be successful Strong knowledge of the cash HUD and Closing Lender Disclose documents within CFPB requirements, working with a partner to understand Pennsylvania municipalities on taxes, and other non traditional taxes and escrows
Purchase Coordinator
Entitle Direct - Coraopolis, PA
July 2017 to March 2018
Coordinated and closed all Pennsylvania orders
Acted as support for all clients including lenders, agents buyers and sellers Strong customer service provided with many repeat customers because of the high level of support and understanding of the process from start to finish
Purchase Closing Coordinator
Beier, Beier & Beier Law Offices
March 2017 to July 2017
Processing all new sales contracts, ordering title, tax certs and any applicable local inspections required to transfer ownership of title
Direct communication with all parties of transactions; realtors, brokers, and buyers/sellers to ensure all parties are aware of the expectations and timelines surrounding each transaction occurs with ease and success
Processing all executed documents according to closing instructions including disbursement of funds and balancing of file prior to transfer of ownership
Upon successful audit and reconciliation of file, initiating all bank and lien payoffs to ensure successful and accurate satisfactions of all previously open liens Closing Coordinator
BCHH Title
October 2016 to January 2017
Provided preliminary and final closing disclosures to our client base prioritizing by sense of urgency and SLA
Assisted all clients with clearing title as well as clarifying all final title and recording fees Worked closely with the third party providers to ensure they are compliant as well as ensuring the closing experience for the customer was a positive experience Vendor Manager
Title Source
March 2016 to June 2016
Partnered with in-house as well as outsourced partners to ensure expected timeframes and error rates were within the client service level agreement
Revised all vendor engagement packages and created correspondence specific to the Consumer Financial Protection Bureau's specific expectations and suggestions Attended both online and live seminars specific to consumer protection to ensure all partners and Title Source was compliant
AVP Closings
NationalLink
March 2013 to October 2015
Department head for the closing department leading the scheduling, closing operations, clerical and HUD Prep teams meeting financial goals and SLA's to the client every month while overseeing the closing operations
Wrote and implemented all processes and procedures ensuring the staff had the proper tools to meet their goals and also meet the clients expectations Intimately involved in the monthly budget reviewing all costs associated to ensure my department was not overstaffed or abusing overtime so we made our financial goals each month/quarter projections Acted as the customer service point for PNC Mortgage working into the evenings and weekends to ensure loans were closed and rate locks were not expired due to an error by our staff or vendors Built and maintained strong relationships with PNC Mortgage Senior management allowing the company to capture 90% of all PNC Mortgage refinances
Director of Closing Operations
Powerlink Settlement Services
May 2010 to March 2013
Lead the scheduling, HUD Prep, Deed Prep team and Closing document preparations teams meeting that met and exceeded all client and company established SLA's Built and maintained long standing customer relationships with foreclosure attorney's and client ensuring the best customer service was provided by all teams Responsible to review financials to ensure vendor fees as well as company costs were within budget on a monthly basis
Trained and mentored new employees providing them with the best tools available to provide the customer service expected
Notary Public
Witness Agent
Self Own Business - Midland, PA
September 2007 to June 2009
Notary for public and private entities
Vice President of Closing Operations
Lenders First Choice - Simi Valley, CA
March 2006 to August 2006
Responsible for 100 closing management employees in the California office Directly involved with all daily functions of order entry, scheduling, disbursement, vendor recruiting and HUD 1 preparation departments
Managed and held responsible for all aspects of the monthly and quarterly budget to ensure profitability Served as helpdesk for all technology and computer issues 24 hours a day Notary Public
Notary Signing Agent
Self Own Business - Midland, PA
April 2005 to March 2006
Performed witness agent and notary public for several national lending services AVP Closing Division Manager
First American ELS - Cleveland, OH
November 2004 to April 2005
Responsible for all 40 employees in the vendor management, disbursement, closing officers, pre and post closing as well as all HUD preparation and deed preparation Held accountable for all incoming and outgoing financial transactions of disbursed loan transactions nationwide
Directed and trained all employees on information technology upgrades Director of Vendor Operations
First Title & Escrow Services - Rockville, MD
February 2004 to June 2004
Managed teams responsible for appraisal, title, closing, taxes, typing, payoffs including all order entry Set procedures for all services provided reducing fees and timeframes saving the company money Assisted in the development of technology support to better services all team members increasing productivity
Personally trained each new employee as well as existing employees on all information technology to better utilize company software and resources
Divisional Vice President of Operations
ATM Corporation of America
March 1995 to November 2003
Personally trained all teams responsible for real estate appraisals and title abstractors to ensure company goals in performance and fee structure were achieved Ensured company and state requirement were fulfilled on every transaction Set standards and guidelines for all vendor operations to ensure client satisfaction Responsible for all information technology training and support Other Positions held within same organization of Convergent Lending/ ATM Corporation of America: Vice President of Operations
Team Leader Closing Operations
Team Leader Vendor Operations
Team Member Vendor Operations
Client Advocate
Education
Some college
Skills
• Process Improvement
• Business Process
• Supply Chain
• Interviewing
• Recruiting
• recruitment
• Microsoft Office
• Excel
• Escrow
• Title Processing
• Vendor Management
• Negotiation