Michel Baah

ad2ipa@r.postjobfree.com 202-***-****

Washington, D.C

Summary

Certified scrum master with strong project management skills and 10 years of total experience with all aspects of the Software Development Life Cycle (SDLC). Demonstrated ability to successfully provide leadership, support and assistance in roadmaps, leading agile scrum methodology, and managing stakeholder relationships. directing and managing program/project development from beginning to end. Strong oral and written communication skills, highly experienced in leading and facilitating requirement meetings and collaboration efforts. Experienced in coaching teams in Agile methodologies. Served as a trusted servant in identifying impediments and guiding the team to remove and resolve bottlenecks aimed at delivering expectations timely. Skills

• Proficiency in ServiceNow, JIRA, Confluence, SharePoint and Slack.

• Proficiency in Microsoft Office (Excel, Word, Outlook, Visio, Project, PowerPoint).

• Proficiency in Google Suite (Gmail, Calendar, Chat, Meet, Docs, Slides, Sheets)

• Agile-Scrum, Agile-Kanban, Waterfall.

• Data Mapping, Data Analysis, Data governance, Information Security.

• Data Privacy Engineering, Risk assessment & Management. Work Experience

Scrum Master/ Integration Engineer, November 2021 to August 2023 Department of Veterans Affairs – Washington, DC

• Led and facilitated Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, backlog grooming and sprint retrospectives.

• Established goals and plans to meet the project objectives.

• Led a team of engineers to discuss technical options on monitoring application choice for the agency.

• Tracked the day-to-day activities of the team and ensuring the team is completing stories and tasks for the corresponding sprint.

• Provided coaching and guided the team on adopting and embracing agile practices and principles.

• Collaborated with Product Owner on prioritization and forecasting of roadmap based on team velocity and stakeholder requests.

• Tracked and reported key agile metrics, such as velocity, burn-down charts, and cycle time, to monitor the team's performance and identify areas for improvement.

• Collaborated product owners, business stakeholders, and other teams to ensure alignment on priorities, expectations, and deliverables.

• Worked with the Product Owners, Business Analysts and Project Manager to develop integration plans and ensure client’s monitoring requirements are well-groomed, prioritized and visible to all stakeholders.

• Documented all artifacts and provided weekly and monthly reports on the project.

• Developed dashboards and reports in Jira and Confluence to aid in close monitoring of the project by the stakeholders.

Scrum Master, July 2021 to November 2021

HubSync - Alexandria, VA

• Run and coordinate sprints, regular standups, demos, and retrospective meetings in accordance with Kanban methodology.

• Facilitated and led requirements gathering sessions with business stakeholders, and document requirements as user stories with acceptance criteria.

• Worked with UI/UX developers to translate customer needs into functional and appealing interactive application experience.

• Led Agile team in developing, capturing, and driving review of Agile metrics to facilitate team improvements.

• Coordinated with developers and testers to ensure solutions are developed to meet customer requirements.

• Created user experience and designed artifacts based on gathering requirements.

• Supported the development of a Tax organizer and refined the design workflow.

• Performed testing per the acceptance criteria as a user for the application under development.

• Worked with Integration and Test Team and Product Management to create effective story point estimates. Technical Business Systems Analyst, March 2021 to June 2021 Exelon Corporation – Washington, DC

• Developed high-level requirements on data classification based on audit recommendations and findings.

• Developed requirements traceability matrix (RTM) for the POC (proof of concept) project.

• Responsible for maintaining Requirements Traceability throughout the full SDLC.

• Managed the server, install and configure software requirement for the new tool to be evaluated.

• Performed gap analysis and recommended solutions to identified gaps in compliance.

• Researched on data classification tools and provided technical recommendations to the information governance

(IG) team.

• Facilitated meeting sessions with the tool vendor to demo the tools capabilities and limitations.

• Run demo sessions with the data classification tool vendor and reported findings to the IG team.

• Built reports, analyzed unstructured data in share file, and prepared (Request for proposal) or (Request for information) RFP.

Scrum Master, April 2019 to March 2021

C-HIT – Columbia, MD

• Led requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.

• Facilitated Scrum ceremonies; sprint planning, daily scrum, sprint review, and release retrospective.

• Co-ordinated scrum team’s releases to Production and support communication to Stakeholders

• Translated gathered requirements to epics and user stories.

• Developed dashboards and reports in Jira and Confluence to aid in close monitoring of the project by the stakeholders.

• Led application troubleshooting calls and coordination operation and maintenance efforts for eight integrated applications.

• Facilitated meetings to iron out blockers, conducted JAD sessions with the product owner and other stakeholders on regular basis to ensure team is on track to meet the sprint goal.

• Worked with the development and release teams to ensure successful deployment of customer change requests and incident resolutions

• Mentored and coach system admins and DevOps team members on core Agile values, principles, practices, and processes.

• Created, maintained, and organized integrated application changes and features in Jira.

• Participated in Change Control Board discussion and reviews on change requests.

• Interfaced with business, test, and user support teams to receive requirements information and forward updates on feature progress

• Tracked the progress of release schedules across integrated applications and oversee the generation and dissemination of status reports..

• Collaborated with the product owner to facilitate a close partnership with the team to ensure success in task deliveries.

• Worked with product owner during Sprint review sessions to make sure stories met the Definition of Done and get the stories accepted within the sprint.

• Served as primary contact with the Subject Matter Experts and the champion of the customer’s needs across the software development life cycle and integration activities. Business Analyst, July 2015 to April 2019

Long and Foster Companies – Chantilly, VA

• Elicited requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and viewpoints.

• Translated business requirements to System/Functional specifications, and pass them on to Application Developers.

• Identified and documented the process for extracting agent charges from the legacy system onto the new AP financial system.

• Analyzed requirements, developed process workflow, developed business cases and translated them into user stories.

• Assessed business functions, key performance indicators, and technologies to identify current and implementable to-be state through mapping and analyzing various processes to improve overall effectiveness.

• Prepared weekly performance reports for presentation to office management.

• Communicated findings and plans with key stakeholders and project managers.

• Gathered, reviewed, evaluated, and analyzed data and various key metrics to assist in generating system report templates.

• Facilitated strategy and design sessions to define and validate a solution approach and devise conceptual business models and frameworks.

• Performed testing per the acceptance criteria as a user for the application under development.

• Maintained documentation regarding projects, processes, and/or operations to include but not limited to management and governance of data.

• Performed follow ups with business end-users on outstanding system tests, notify project manager of issues, and keep a clear line of communication with the business stakeholders to ensure project timelines remain on track.

Risk Analyst, April 2012 – May 2015

GN Bank Limited – Accra, Ghana

• Assisted with the development and implementation of new IT risk initiatives, including policies, processes and awareness programs.

• Analyzed and documented complex business and technology processes to allow the identification of residual risks, poor practices and suboptimal control design and make recommendations for improvement.

• Monitored issues and remediation strategies with the first line of defense (i.e. control owners) to ensure that bank’s risks are managed and mitigated within acceptable levels.

• Maintained policies, standards, and procedural documents in support of the Enterprise Risk Management

(ERM) Program and related ERM initiatives.

• Worked as part of the extended ERM team incorporating the Vendor Management Program and Technology Resiliency team, ensuring that third party risks to the business are being appropriately managed in meeting the business goals and objectives.

• Recognized and maintained awareness of regulatory requirements, industry landscape and relevant compliance issues to understand their impact on the bank’s processes and strategic goal attainment.

• Assisted in conducting risk assessments with business unit owners, maintained inventory of risks, and associated documents within the enterprise risk register and integrating with GRC application.

• Facilitate and partake in the performance of periodic Risk and Control Self-Assessment (RCSA) within the Finance Department to ensure that risks are being appropriately managed.

• Monitored and performed tests to validate that key assumptions, data sources, and procedures utilized in measuring and monitoring risk and internal controls can be relied upon on an ongoing basis and, in the case of transaction testing, that controls are working as intended,

• Prepared periodic management level risk reports and summaries including inherent risk measures and factors, quality and makeup of risk management and internal control activities, quantity of residual risk and direction of risk, in accordance with defined thresholds.

Project Officer, September 2011 to March 2012

Flexcon MB Limited – Accra Ghana

• Assisted Project Manager (PM) in planning and coordinating activities for complex programs and projects to accomplish goals and objectives within a specified timeframe and budget.

• Acted as a consultant to clients by understanding their expectations and requirements and effectively communicating across development teams.

• Managed all aspects of the program; meeting technical, schedule and financial requirements; supervising subcontractor personnel; managing customer and subcontractor relationships; risk management; and serving as a direct liaison between the SAIC technical team and the customer.

• Responsible for schedule and financial management, status reporting, and working with Flexcon contractors, subcontracts, and project control throughout execution.

• Maintained consistent visibility for program and project teams by monitoring and reporting business objectives, program/project achievements, and key indicators to Steering Committee.

• Communicated project status including timeline, risks, delays, and the overall progress to select key stakeholders including external clients.

• Provided oversight for the various phases of testing and user acceptance of technical implementations. Education

• Master of Business Administration: Business Administration, 2011, University of Leipzig, Germany.

• Bachelor of Science: Business Economics, 2009, Martin Luther University – Halle- Wittenberg, Germany. Professional Certifications

• Project Management Professional (PMP)

• Certified SAFe® Scrum Master (SSM)

• Certified Scrum Master (CSM)

• CompTIA Security+

• Certified Data Privacy Solutions Engineer (CDPSE).

• Splunk Fundamentals

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