Information Technology Security Clearance

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Sr. Logistics and IT Specialist with a U.S. government security clearance and over 7 years of multi-functional experience in Logistics and IT at the U.S. Army Tactical and operational level. Seeking the opportunity to leverage my experience information technology to positively support agency capabilities. CORE COMPETENCIES

• Information System Security Monitoring & Support • Superb Verbal, Written, Administrative & Organizational Skills

• Team Training, Management & Development • Microsoft Office Suite: Word, PowerPoint, Outlook, Access

• Managing Time & Material Requirements • Applications Knowledge: AWRDS, PBUSE, ITSM Remedy,

• NIPR & SIPR LAN/WAN Networks Quick Assist, Azure Active Directory, Exchange, ACAS, Cisco Jabber

• Tier I & Tier II End-User Support • Environment Familiarity: Classified, Unclassified, SCIF CERTIFICATIONS

• (SQS) SAFETY Qualified Supervisor • Logistics Modernization Program (LMP)

• Global Combat Support System-Army (GCSS-Army) • Lean Six Sigma Green & Black Belt

• CompTia Security + • CompTIA Server +

PROFESSIONAL EXPERIENCE

ADPE/ Help Desk Technician Vectrus 08/2022- Present

• Provides IT Service Management support through fulfillment of service requests as required, while thoroughly documenting all work and solutions via the BMC Remedy system per Army regulation guidelines and requirements.

• Provides technical support to users with non-secure internet protocol routing network (NIPRNET or NIPR), stand-alone AIS and communications system issues.

• Researches and performs root-cause analysis and diagnosis and guides users through step-by-step solutions.

• Handles first-call resolutions and coordinates with Tier 2 associates when problems could not be resolved directly.

• Refers problems that require hands on assistance to appropriate local activity and monitors status until problem has been resolved and customer has been satisfied.

• Assists with computer configuration, troubleshooting software, network connectivity issues and printer/device issues.

• Monitors ticket status and adds pertinent information into ticketing system regarding all steps that led to resolution.

• Baselines and re-images malfunctioning and non-compliant systems.

• Serves as a single point of contact for user status inquiries and serves as a liaison within the organization for information systems problem management.

• Installs updates, service packs, and replacement parts for all supported ASG-KU equipment. Operates, maintains, and upgrades all ASG-KU Automation Data Processing Equipment (ADPE), consisting of servers, PC systems, laptops, Demetrius ad2ilp@r.postjobfree.com P: +1 504.920.Jackson 2288 SUMMARY

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printers, and DSN phones, and also small peripheral items to include KVM switches, CAC readers, etc.

• Provides initial evaluations and recommendations to users who submitted the trouble tickets through ITSM Remedy within 3 working days of receipt of item.

• Installs, troubleshoots, configures, and repairs Windows operating systems software discrepancies. Also refers customers to alternate repair facilities as appropriate.

• Maintains responsibility for both classified and unclassified computer system security through the use of DoD-approved, Government- furnished operating systems and software.

• Configures Microsoft Outlook and managed personnel profiles in all versions of Outlook.

• Troubleshoots Microsoft Exchange Server, Defense Message Systems, and other authorized information technology systems.

Warehouse Supervisor Sciences & Engineering Services 02/2021- 04/2022

• Planned, organized, supervised, and participated in daily warehouse operations and activities, including the receipt, documentation, storage, safety and distribution of equipment and supplies and maintenance of inventory.

• Trained, supervised, and evaluated the performance of assigned warehouse employees.

• Managed high priority offline requisitions IAW applicable company policies and regulations.

• Ensured that requisitions for all equipment were being monitored, tracked, and received the necessary scheduled maintenance.

• Encouraged proper acquisition, distribution, repair, and replacement and ensured safety compliance.

• Audited records to ensure compliance with established guidelines.

• Directed inbound/outbound logistics operations for warehouse daily operations and investigated discrepancies and adjusted errors against warehouse manifest.

• Defined and prioritized high-value data quality projects and managed the warehouse database.

• Coordinated activities of personnel engaged in reports analysis, such as determining necessity of report, simplification of reports format, increasing content effectiveness, and reduction of processing costs.

• Coordinated with customers to ensure desired logistics objectives, priorities, and schedules were met and communicated to management. Analyzed work processes and developed metrics for measurement of performance.

• Performed document register reconciliations as required and assists in ensuring contract provisions are met.

• Possessed the ability to independently analyze and resolve difficult issues and problems in the assigned area of responsibility involving accountability processes, work methods, supply data management or day-to-day operational procedures to manage complex supply programs.

Logistics Analyst 4/ Stamis SME Mantech 06/2017-02/2020

• Possessed in-depth expert knowledge of U.S. Army logistics and supply program relationships, concepts and methodologies pertaining to supply/property book accountability and supply areas of logistics operations.

• Briefed theater on team chiefs, DAC's and Project managers on departments and mission statuses

• Administered logistical operations in property accountability and controls property transfer, storage, and issue activities with (GCSS-ARMY) (LMP) (SAP).

• Correctly maintained files in accordance with Army Records Information Management System.

• Supervised the use of programs such as WEBVLIPS, and ITV to obtain status and assist visibility and track shipments of the requisitions.

• Performed transactions such as lateral transfer, serial number changes, ammo consumptions and many other posted property book transactions through GCSS-Army.

• Performed logistics services and warehouse management operations that for transportation, inventorying, disposal, hazardous material certification and handling, maintenance and determining serviceability of warehouse equipment.

• Integrated Logistics Support Activities (LOGSA) products and Standard Army Management Information System

(STAMIS) to create requisitions for millions of dollars’ worth of items in addition to replenishing monitoring and inventorying stock levels.

• Marked records for special processing or inventory activities on DA Form 2062, DD Form 1750, DA 3161, DA Form 4949, DA Form 2404, and DA Form 2407.

• Performed customer service for all GCSS-A related activities in accordance with the GCSS-A End User Manual (EUM)

• Handled duties as the Shop Stock/The Army Maintenance Management System clerk and generated GCSS-A reports as required.

• Maintained records of ordering and managing repair parts IAW GCSS-A EUM and dispatching vehicles and equipment IAW GCSS-A EUM.

• Issued material to work orders IAW GCSS-A EUM and returned any recoverable/reparable material to stock IAW GCSS-A EUM.

• Queried and entered information for supply, acquisition, and inventory purposes and maintained knowledge with military and commercial logistics supply systems.

Integrated IT Information Management Specialist (IMS) CGI Federal 01/2016 – 06/2017

• Diagnosed and troubleshot problems associated with network connectivity, workstations & hardware/software.

• Provided technical support to staff, IMOs and customers. Also, accurately identified tier support for incidents out of scope that needed escalation.

• Managed all user-related incidents via BMC ITSM Remedy within U.S. military and coalition networks while providing guidance and leadership to less- experienced administrators/technicians.

• Conducted network-scanning tools such as ACAS to detect system and network vulnerabilities/deficiencies as part of a proactive network security policy.

• Installed, upgrades, supported and troubleshot Windows 2003/2007, Microsoft office, Cisco Jabber, and any authorized desktop applications.

• Installed and configured network printers and configured the network for all proper user access.

• Worked to develop innovative and effective performance-enhancing operational procedures and documented processes in the form of SOP’s on remediation tactics.

• Assisted in updating IT security policies, procedures, standards, and guidelines per the respective department and federal requirements

EDUCATION

Air Force Community College

Associate in Material Management

John C. Maxwell 360 Leadership Course

REFERENCES

Available Upon Request

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