HEIDI BALDWIN, MS HRM

Powell, OH ***** 614-***-****

ad2i9u@r.postjobfree.com www.linkedin.com/in/heidi-baldwin HR COORDINATOR

Highly engaged Business Professional with experience in Human Resource. Two years of experience in talent acquisition, onboarding, handling confidential information, and organizing employee wellness events. High level of diverse experience in customer service for external and internal stakeholders. Adept at managing employee records, compliance, providing administrative support, and project management. Strong attention to detail, organizational/time management skills and establishing priorities.

- Employee engagement

- Working knowledge of HR

principles, practices, and

procedures

- Talent Acquisition /

Onboarding

- I-9 Audit

- Applicant Tracking System

- Business writing / Document

creation

Technical Skills: Microsoft Office Suite, ADP Workforce, Taleo, Kronos, OAKS HCM, OHMS Recruiting Center, ProProfs (candidate assessment software), Sharepoint, Frey Municipal Software (Utility billing), Zoom, Intapp

(timekeeping software), ChromeRiver (expenses software), Calendly EDUCATION

Master of Science (MS) Human Resources Management 2021-2022 Franklin University, Columbus, OH, with Honors

Bachelor of Science (BS) Business Administration 2004-2008 Franklin University, Columbus, OH, with Honors

Associates of Arts (AA) Organizational Leadership 2004-2008 Franklin University, Columbus, OH, with Honors

PROFESSIONAL EXPERIENCE

Dry Acquisition Company, Columbus, OH July 2023 – present Human Resources Assistant Intern

Assist in implementation process for ADP Workforce Now: Data migration, Integration, User training, Testing, Compliance, and Continuous improvement.

• Job Analysis and Planning: Collaborate with CHRO and hiring managers to understand the requirements of the position. Conduct job analysis to determine the skills, qualifications, and characteristics needed for success in the role. Develop job descriptions and qualifications.

• Sourcing: Utilize various channels to source potential candidates, including job boards, social media, professional networks, and employee referrals.

• Screening and Selections: Review resumes to shortlist candidates. Conduct initial screening interviews. Coordinate and facilitate additional interviews.

• Collect, scan, manipulate, and ensure accuracy of employee documentation. Devise naming convention for documents. Upload documents into ADP. Ensure compliance of company documents and ready for destruction. Design a process for future employee documents.

• Design and implement recruiting and onboarding processes within HRIS software.

• Assist in I-9 compliance audit.

• Design a full recruiting and onboarding lifecycle SOP; Communicate processes and procedures effectively during recruiting process and am point person for questions and operations of office.

• Provide mentorship and leadership to HR Intern.

Opportunities for Ohioans with Disabilities, Columbus, OH April 2023 – June 2023 Human Capital Management Analyst

Performs human resource sub-programs for agency to develop technical human resources skills, knowledge and abilities. Requires a basic understand of human resource principles including evaluation, selection and application of such principles.

• Demonstrate analytical and organizational skills to schedule position posting, testing, and interviews. Screens for minimum qualifications. Participates in interview of candidates. Tracks candidate process actions. Tracks and maintains candidate documents and processes. Submit candidate offer.

• Collects and manipulates data and analyzes trends, implements strategic human resources initiatives and action plans.

• Respond to inquiries from customers in hiring process; assist senior staff on special projects; maintain human resources records per compliance.

Village of Plain City, Plain City, OH Oct 2019 – Feb 2023 Administrative Assistant

Provided exceptional recruiting and onboarding activities to improve retention and culture. Manage office and utility operations and provided administrative support to administrative staff and Council.

• Demonstrate leadership and flawless communication during full recruiting and onboarding lifecycle; participate in weekly touch-bases with new hires. Provide mentorship and onboarding for new team members while supporting ongoing positive change. Communicate processes and procedures effectively during recruiting process and was point person for questions and operations of office, increasing employee engagement, retention, and trust.

• Engage in social media presence creation on new and emerging social media platforms; uses timelines and scheduled content to create a consistent stream of new content, which led to increased resident engagement and improvement of all future program deliveries.

• Organize wellness programs, organizational meetings and events, and employee appreciation events onsite or by coordinating with offsite facilities to ensure successful delivery.

• Design and maintain improved Utility processes by creating a new shut-off and billing procedure, thus saving ten hours per month.

• Oversee the records management and retention function, ensuring systematic control of company records from creation to final destruction.

Steptoe & Johnson, PLLC, Columbus, OH Dec 2016 – Sept 2019 Legal Administrative Assistant / Receptionist

Supported multiple staff members in all administrative support functions, focusing on accuracy and confidentiality. Served as initial point of contact for clients and vendors with upmost satisfaction.

• Prepared and tracked time and expenses for attorney, allowing attorneys more time to work directly with clients.

• Organized meeting rooms for client and vendor events, including audio/video requests to ensure successful delivery.

• Managed client and internal customer scheduling in various Outlook calendars.

• Operate inkjet addresser, postal scale and mailing inserter. Meet mailing and delivery deadlines with high degree of accuracy.

Choice Recovery, Columbus, OH Aug 2014 - Sept 2016 Collection Specialist

Self-motivated, effective telephone communicator with strong collections and negotiations capabilities to ensure the maximum return for client.

• Knowledge of Fair Debt Collection Practice Act (FDCPA) to ensure compliance.

• Strong attention to detail, confidentiality, and compliance to resulting in detailed, accurate, and high quality of work.

Ohio Public Employee Retirement System, Columbus, OH Jan 2001 – Aug 2013 Member Service Counselor / Sr DC Education Administrative Assistant / Typist Responsible for delivering complex information to members and benefit recipients. Serves as the primary contact for answering member inquiries via telephone in a professional manner; creating an informative, relevant and valuable experience to the members.

• Responds to inbound telephone inquiries from members, benefit recipients and others regarding all OPERS benefits and services, displaying strong customer service skills during each interaction. Promotes benefit awareness by identifying and offering additional resources and self-service options.

• Provides benefit information necessary for members to make informed life-path decisions regarding all available benefit and retirement options available during their public service career.

• Works to improve the integrity of member account data by verifying and updating member account information during each interaction.

• Participates in work groups pertaining to system software testing, and changes.

• Create and manage seminar schedule. Maintain accurate reporting statistics. Attention to deadlines for internet and newsletter deadlines. Establish, monitor, and report metrics to track performance, quality, and attendance for all educational avenues.

• Participate in onboarding for new hires.

• Oversee the records management and retention function, ensuring systematic control of company records from creation to final destruction.

MEMBERSHIPS

Plain City Business Association Board Member 2019 to 2023 Sigma Beta Delta Honor Society 2022 to current

SHRM 2021 to current

HRACO 2021 to current

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