Khaleelah Bynum

Washington, DC *****

ad2i6f@r.postjobfree.com

+1-202-***-***

Work Experience

Contact Center Representative

+ Inbound & outbound Calls to help enrollment efforts of a colleges by providing admissions information

to prospective or newly admitted students

+ Documents details of all interactions with students and actions taken to maintain appropriate data

+ Handles any escalated calls transferred internally and gathers the information to send the appropriate

contact

+ Responsible for providing technical support & assistance i.e creating tickets & troubleshooting

* Configuring computer systems

* Diagnosing software problems

+ Providing assistance by chat, phone or email, troubleshooting network problems, and testing

Call Center Representative

+ Manage large amounts of inbound and outbound calls in a timely manner.

+ Follow communication “scripts” when handling different topics

* Identify customers’ needs, clarify information, research every issue and provide solutions and/or

alternatives

Administrative Assistant

EYOND THE BASICS - Washington, DC

+ Provides administrative support to ensure efficient operation of office.

+ Answers phone calls, schedules meetings, manage calendars and supports visitors.

* Carries out administrative duties such as filing, typing, copying, binding, scanning etc.

+ Completes operational requirements by scheduling and assigning administrative projects and

expediting work results.

+ Makes travel arrangements for senior staff such as booking flights, cars, and hotel or restaurant

reservations.

+ Exhibits polite and professional communication via phone, e-mail, and mail

Education

GED

Strive DC - Washington, DC

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