Customer Service Representative
Resume:
Joni Flint
Customer Service Representative
** ****** **, ********, *****, United States
681-***-**** · ad2hm3@r.postjobfree.com
Date / Place of birth
Skills
Work Experience
Languages
English
Profile
I have 10 plus years experience as customer service representative, I'm a very positive upbeat person who enjoys helping others . Employment History
Customer service representative, Infocision, Anmoore May 2003 — June 2006
Participated in large volume out-bound dialer campaignsKeep records of customer interactions and transactions,recording details of inquiries, complaints, and comments, aswell as actionsExceeding both clients and program supervisor's expectationsExploring opportunities to add value to job accomplishmentsMaintaining a professional attitude, excelling incommunication/listening skillsNotate customer accounts and actions taken,effective andefficient communication skillsManaged wide variety of customer service and administrativetasks to resolve customer issuesAnswer incoming and outgoing calls in reference to startingnew service; while providing the customer with an excellentexperienceProvide a friendly experience for customers who had issueswith productsProvided superior customer support while multitasking severalcomputer applicationsResolved problems by clarifying issuesCalled for Political Fundraising for the Republicans andConservatives as well as old donorsPersuade potential customers to purchase product, or service,or to make a donationReceived outbound and inbound telemarketing calls for Verizon,Creditreport. com, and NRA
Mec, Office Clerk, Inventory Mec
January 2016 — September 2019
Troubleshoot problems involving office equipment, such ascomputer hardware and software.Make travel arrangements for office personnel.Complete work schedules, manage calendars, and arrangeappointments.Complete and mail bills, contracts, policies, invoices, or checks.Answer telephones, direct calls, and take messages.Operate office machines, such as photocopiers and scanners,facsimile machines, voice mail systems, and personalcomputers.Deliver messages and run errands.Train other staff members to perform work activities, such asusing computer applications.Compute, record, and proofread data and other information,such as records or reports.Open, sort, and route incoming mail, answer correspondence,and prepare outgoing mail.Prepare meeting agendas, attend meetings, and record andtranscribe minutes.Maintain and update filing, inventory, mailing, and databasesystems, either manually or using a computer.Compile, copy, sort, and file records of office activities,business transactions, and other activities.Inventory and order materials, supplies, and services.Communicate with customers, employees, and otherindividuals to answer questions, disseminate or explaininformation, take orders, and address complaints.Process and prepare documents, such as business orgovernment forms and expense reports.Type, format, proofread, and edit correspondence and otherdocuments, from notes or dictating machines, using computersor typewriters.Review files, records, and other documents to obtaininformation to respond to requests.
Customer Service Representative, Teleperformance
June 2020 — July 2022
Respond to servicing inquiries through various channelsProvide additional product offerings based on member needsUsing software (with which I am an extremely quick study) tonavigate through customer information and call scriptingLearned a lot of valuable things that would help excel in manypositionsAssisting customers with online purchases and issues withordersReceiving and making calls to existing and potential customerswith the intention of retaining current customers and signing upnew customers for phone and broadband packagesPerformed at or above the team's goal and with excellentqualityDo Customer service and Tech support jobCustomer service for American eagle outfittersCustomer service for golden hippo US WV Fairmont
June 2020 — Present
June 2020 - PRESENT
Customer service representative, Orkin Pest Control, WFH February 2022 — November 2022
Respond to servicing inquiries through various channels Provide additional service offerings based on member needs, Using software (with which I am an extremely quick study) to navigate through customer information and call scripting, Learned a lot of valuable things that would help excel in many positions
.Assisting customers with appointments and service sales and retention . Customer service representative, Sitel group, Fairmont November 2022 — July 2023
Respond to servicing inquiries and complaints for Starbucks through various channels Provide based on member needs as well as rewards program,giving refunds and Using software (with which I am an extremely quick study) to navigate through customer information and call scripting Learned a lot of valuable things that would help excel in many positions
Education
Liberty high school, Clarksburg
August 1995 — June 1999
Extra-curricular activities
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