Customer Service Team Leader

SEIF ABDO AHMED

SECTION *

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MAIL : ad2hf4@r.postjobfree.com

BOX : 3496

CV

Driving Licence B

I am an energetic and enthusiastic person who likes challenges and achieves personal goals. I am dynamic and competent in each task that completes me. I have a great capacity for exploration in the banking field and a strong communication with the customer service.

I have several years of experience in the banking service that I occupied the Operations service department which has an objects of local, national and international wire transfers and all went through my service. I have acquired in-depth knowledge and a strong ability to communicate with customers.

I am able to work independently as a team leader using my skills and experienced knowledge. I am a motivated person and I can demonstrate my behaviors in a busy environment.

I am looking for a career of challenges to develop my experiences and open my minds to the new culture. To prove it I have to risk it.

Details of personal attributes and skills.

Administration : Habit and excellent practice skills

Organization: plan and coordinate in a timely manner.

Leadership and supervision: work team to success the vision work and achieve the result

Problem solving: Listen the conflict and take the solving decision to go forward

Excellent telephone manner

Effective decision maker

Negociation skills

Ability of build positive relationship

Court procedure

Good organisation skills

Education Background

2008 – 2010: Likokwing University at Malaysia BACHELOR IN INTERNATION BUSSINESS.

2008 – 2010: Limkokwing University Malaysia CERTICAT OF EXCELLENCE.

2004 – 2007: BACCALAUREAT OF SCIENCE TECHNOLOGIE AND GESTION « MARKETING » from Djibouti High School.

Professional Experiences

February 2022 – June 2022: BRANCH MANAGER at East Africa Bank (EAB)

Marketing

Investments

Dealing

January 2021 – December 2021: RESPONSIBLE OF INTERNATIONAL TRADES at International Business Bank (IBB)

Treasury

Customer services

Customer responsible

Bank procedure

Wire transfer of lnternal, national and international

Clearing check

Decision maker

Control transactions

International wire transfers via SWIFT

Credit Documentary REMDOC

CREDOC

December 2015 – August 2019: CHEF OF OPERATION MANAGER OF NATIONALS and INTERNATIONALS WIRES at Bank of Depot and Credit Djibouti.

Salary of private and gouvernemental employes tapping

Wire transfer of lnternal, national and international

Local check

Clearing check

Decision maker

Control transactions

International wire transfers via SWIFT

Credit Documentary REMDOC

Letter of credit LC

Communicate with abroad banks and intermidairie

Contrôl

Check up the new transactions via SWIFT plateforme

Negociate and communicate with customers

Responsible caisher

January 2015 – November 2015: CHEF OPERATIONS OF Kerosene Distribution and Sale Company

Check the Gaz production

Use logiciel Sage Safari

Control the propane bottles

Register the input and output bottles

Answer the telephone to take the command

Prepare the facture

Team leader

Juilly 2013 – December 2014: CHEF OPERATIONS OF NATIONALES and INTERNATIONALS of settlement at Bank of Depot and Credit Djibouti.

Salary of private and gouvernemental employes tapping

Wire transfer of internal, national and international

Local check

Clearing check

Decision maker

Control transactions

International wire Transfer via SWIFT

Documentary credit

Credit letter

Communicate with abroad banks and intermidairie

Control transactions

Check up the new transactions via SWIFT plateforme

Negociate and communicate with customers

September 2012 – May 2013: FIELD OPERATOR at Djibouti Maritime Security Service.

Using Microsoft Excel

Registration of stock initial of materieals input and output.

Connecting with international shipping to facilitae the transactions

Plan the embarquements and debarquements of Securities agents

Report the stock final

Verification the items and codes

March 2011 – February 2012: MARKETING MANAGER at Chadily International Group.

Communication with Customer

Control the gestion

Excel

Received the phone call from the clients

Team leader and decision maker

LANGAGES

French EXCELLENT

Arabic EXCELLENT

English EXCELLENT

Somali EXCELLENT

Afar PARLER

TECHNOLOGIE SKILLS

Microsoft Office, Outlook, Windows

Sage Safari, SAB, Swift Platform, East Net.

HOBBIES

Read,

Travel

Music

Cinema

Sport

Contact this candidate