Customer Service Relations

SUSAN (SUE) ANDERSON

South Lake Tahoe, CA ***** 530-***-**** ad2h9g@r.postjobfree.com WWW: Bold Profile Websites, Portfolios, Profiles

AndersonsBicycleRental.com

Professional Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than Number years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Results-driven Job Title with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills

Labor Relations

Regulatory Compliance

Business Management

Work History

Owner 05/1993 to Current

Anderson's Bicycle Rental – 645 Emerald Bay Rd. South Lake Tahoe, Ca 96150 Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.

Conducted target market research to discover customer needs and analyze competitor trends. Established, optimized and enforced business policies to maintain consistency across industry operations.

Generated revenues yearly and effectively capitalized on industry growth. Discovered areas of improvement by generating quarterly operational and sales reports. Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.

Prepared bank deposits and handled business sales, returns and transaction reports. Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Put together realistic budgets based upon costs and fees for successfully operating business. Introduced new methods, practices, and systems to reduce turnaround time. Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.

Prepared annual budgets with controls to prevent overages. Worked with marketing teams to create print and online advertisements to bring in new customers.

Performed statistical analyses to gather data for operational and forecast team needs. Interacted well with customers to build connections and nurture relationships. Trained new employees on proper protocols and customer service standards. Assisted in recruiting, hiring and training of team members. Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Scheduled employees for shifts, taking into account customer traffic and employee strengths. Managed purchasing, sales, marketing and customer account operations efficiently. Supervised creation of exciting merchandise displays to catch attention of store customers. Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Business Administration

University of Nevada Reno - Reno, NV

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