PHONE 434-***-**** • E-MAIL ad2h72@r.postjobfree.com
OLUWAJI VICTOR
OBJECTIVE
To create value and promote the organization reputation in the marketplace.
PROFESSIONAL SKILLS
CERTIFIED PMP PROFESSIONAL
CERTIFIED PRINCE2 PROJECT PROFESSIONAL
CERTIFIED ITILv3 FOUNDATION
CERTIFIED ORACLE 11G PROFESSIONAL(OCP)
ORACLE 10g DATABASE CERTIFIED ASSOCIATE (OCA)
KNOWLEDGE OF AZURE CLOUD COMPUTING
KNOWLEDGE OF VMWARE DATACENTER VIRTUALIZATION VSPHERE 7.0
KNOWLEDGE OF MS PROJECT 2016
KNOWLEDGE OF AGILE SCRUM FRAMEWORK
KNOWLEDGE OF MICROSOFT 365 SHAREPOINT
KNOWLEDGE OF IBM STORWIZE V7000 ADMINISTRATION
KNOWLEDGE OF WINDOWS SERVER 2019 ADMINISRATION
KNOWLEDGE OF VERITAS NETBACKUP ADMINISTRATION
KNOWLEDGE OF ORACLE 10g RAC ADMINISTRATION
KNOWLEDGE OF MICROSOFT SQL SERVER 2019 ADMINISTRATION
KNOWLEDGE OF NETWORKING AND VIRTUAL NETWORKING
KNOWLEDGE OF LINUX ADMINISTRATION
KNOWLEDGE DISASTER RECOVERY & BUSINESS CONTINUITY
PROFESSIONAL EXPERIENCE
[ Aug2022-Till date] SystemsTech Nigeria [REMOTE]
Department: Information Systems
Designation: IT OPERATIONS /IT PROJECT SPECIALIST
Responsibilities:
Manage daily IT operations of Infrastructure and Operations Support
Oversee and support Incident, Problem, Request, and Change Management initiatives and guidelines.
Track and record Response time, Resolution Time, Incident count for Service calls.
Ensure proper change management is implemented and practiced.
Contribute to business continuity by developing Standard Operating Procedures, inventory/asset management and track operational metrics like MTTR, MTBF, Uptime.
Oversee and coordinate Installation and deployment of new software/hardware.
Adhere to ITSM & SRE processes and practices.
Coordinate support for applications with vendors, and third-party support based on SLAs.
[ August 2017-July 2022] ControlCardLimited Lagos Nigeria [REMOTE]
Department: Information Systems
Designation: IT INFRASTRUCTURE SPECIALIST/IT PROJECT SUPPORT
Responsibilities:
Maintain essential IT operations, including operating systems, infrastructure tools, network applications, servers, and hardware devices.
Maintain data center health using preexisting management tools and respond to hardware issues as they arise; help build, test, and maintain new servers as needed.
Perform server administration tasks, including user and group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together correctly.
Managing L1/L2/L3 Support for both internal and external customers
Arranging scheduled upgrades and Patch Management.
(June2008-August 2017) Credit Reference Company Lagos Nigeria HYBRID
Department: Information Systems
Designation: IT INFRASTRUCTURE PROJECT SPECIALIST
Responsibilities:
Lead, develop and motivate a team of people that are responsible for the IT Infrastructure within an organization of 20+ employees.
Responsible for the 24X7 overall system uptime/availability, including off-hours remote support.
Architect and implement IT Infrastructure technologies and platforms supporting corporate data, network and computer systems in a highly available manner.
Supervise vendors and contractors performing infrastructure implementations.
Negotiate and manage project priorities.
(Sept2006-June 2008)GlobaCom Nigeria (GSM Operator (Telco)) Lagos Nigeria
Department: Information Systems
Designation: IT SERVICE DELIVERY SPECIALIST
Responsibilities:
Develop, manage, track, the IT department’s annual budget.
Develop strategy as it relates to the organization's IT infrastructure (computer and information systems, security, communication systems), including developing mitigation plans for identified future challenges.
Ensure smooth delivery and operation of IT services by monitoring the system’s performance.
Create processes and standards for selection, implementation, and support of systems.
Formulate and implement business continuity and disaster recovery plans.
Works to increase user satisfaction including managing company help desk.
(Sept2003-Aug2006) Intercellular Nig Plc (Fixed Wireless Telecom Coy) Lagos.
Department: Billing and Customer Account Unit.
Designation: IT OPERATIONS SUPPORT SPECIALIST
Enable and champion an IT service culture. Oversee development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives.
Maintain day to day responsibility for the ownership and resolution of Service. Management issues which arise in connection with ITSM Services.
Review service metrics (KPIs) that identify the success of the services being utilized. Ensure alignment of solutions to Client needs.
(Oct 2002-Aug 2003) FedEx Nig Lagos Nigeria
Department: IT
Designation: IT SERVICE DELIVERY SPECIALIST
Work with Corporate IT competency teams to ensure the SLAs are achieved; service quality and client expectations are met or exceeded.
Effectively monitor, control and support service delivery, ensuring Corporate IT methodologies and procedures are followed.
Attend client service review meetings covering performance, service improvements, quality and processes. Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. Champion ITIL methodologies.
(May 2001-Aug 2002) Standard Trust Bank
Designation: CUSTOMER SERVICE EXECUTIVE
Generation of Customer Account Statements. Intermediate between customer and the bank in respect to enquiries and other related issues about customer complaints. Generation of Monthly report for management.
(Aug 1998-Aug 1999) Shell Petroleum Development Company
Designation: Trainee Reservoir Engineer(NYSC)
TRAINING
ORACLE 10g RAC R2 Sql Star Consulting, Hyderabad, India
ORACLE 10g R2 Admin1&2 Firstlogic Surulere Lagos.
Business Process Analysis Dun&Bradstreet Chennai, India
SAP BW/BI NETWEAVER 7.0 J&F CONSULTING Lekki Lagos
Disaster Recovery Business Continuity Professional Phillips Consulting
Harvard Manage Mentor Harvard Business School Online
SKILLS AND ABILITIES
Good analytical and problem solving skills
Effective communication skills (both written and oral)
Effective Interpersonal Skill
EDUCATION
[ 2014-2016] Liberty University Lynchburg, Virginia USA
M. A. Christian Ministry: Masters Pastoral Ministry
[ 1993-1998] Obafemi Awolowo University Ile-Ife
B.sc Applied Geophysics
Second Class (Hons) Lower Division.
VOLUNTEER EXPERIENCE
UNICEF Walk for Children May 2003
LANGUAGES
English, Spanish
REFEREES
To be provided on request.