Amy Renee Harris

Bloomington, IL ***** 309-***-**** ad2gdl@r.postjobfree.com

ADMINISTRATIVE OFFICE MANAGER

Driving Enhanced Company Revenues & Operational Efficiencies through Quality Customer Service & Industry Best Practices Enthusiastic, driven finance and operations professional with extensive experience providing accounting and office support as well as quality administrative assistance. Well-versed in various accounting procedures and in developing strategic marketing communications. Adept communicator leveraging oral and written communication skills to efficiently collect accounts from over 300 customers and provide insights to company leadership. A resourceful leader with creative conflict resolution abilities, a strong work ethic, and a clear focus on achieving improved bottom line, productivity levels, and other business objectives. CORE EXPERTISE

Office Management

Administrative Support

Ability to Work Independently

Public Relations

Customer Service

General Accounting Procedures

Accounts Payable

Accounts Receivable

Invoices /Purchase Orders Processing

PROFESSIONAL EXPERIENCE

CLIENT SERVICES BILLING SPECIALIST COUNTRY FINANCIAL, BLOOMINGTON, IL 05/2022 - 10/2023

• Effectively liaised with clients and agency personnel via telephone to address billing inquiries across a wide range of insurance policies, including Life, Health, Property, Auto, Commercial, as well as Farm coverage.

• Assumed the role of educating colleagues by sharing insights or expertise on the most current billing practices or procedures, contributing to the team's overall proficiency and efficiency.

• Provided valuable support by handling incoming claim calls, effectively conveying claim details to adjusters, and meticulously documenting essential information related to claims.

• Championed the development, promotion, and successful implementation of multiple pilot programs, utilizing advanced technology to elevate the overall client experience, resulting in improved service as well as client satisfaction.

• Proficiently de-escalated complex and high-stress calls from clients or agency partners, ensuring resolutions were reached effectively as well as maintaining positive relationships. OFFICE MANAGER YORK PUBLIC ADJUSTING & APPRAISAL SERVICES, Bloomington, IL 06/2021 - 01/2022

• Led the daily operations of the office as well as the implementation of office procedures; practiced analytical skills to provide feedback and suggestions for improvements in office operations and procedures.

• Served as the first point of contact for both internal and external parties, including insurance companies as well as clients; retained up-to-date knowledge of legal services offered to address customer needs and queries promptly.

• Guaranteed the office to maintain the optimal level of supplies by keeping track of usage and ordering new supplies as needed, resulting in smoother workflows.

• Provided oversight to projects handled regarding the maximization of clients’ insurance claims to ensure deadlines were met; oversaw the work of all jobs that were being built.

• Utilized financial understanding to manage the entity’s accounts payable and accounts receivable while maintaining accurate financial spreadsheets monthly for management’s review. SENIOR RELATIONSHIP BANKER HEARTLAND BANK & TRUST, Bloomington, IL 10/2018 - 06/2021

• Obtained an in-depth understanding of general accounting and finance concepts to perform daily tasks aptly; understood company sales goals and leveraged sales expertise to achieve and exceed them.

• Collaborated with internal partners on referrals to commercial, mortgage, investments, and other lines of business products as well as services to improve the efficiency and productivity levels of the organization.

• Remained proactive and productive and continuously exceeded established performance metrics, resulting in receiving the Top Producer award every quarter.

• Established new and increased existing customer account relationships by leveraging excellent communication skills. 2 P a g e

BRANCH SALES AND SERVICE REPRESENTATIVE PNC BANK, Normal, IL 02/2016 - 03/2018

• Received various commendations from management by displaying in-depth general accounting and finance concepts knowledge and continuously delivering sales goals.

• Expanded business reach and client base by demonstrating superb relationship-building abilities, which positively impacted the organization’s bottom line.

• Awarded Top Producer for 21 months by working according to company standards and remaining efficient as well as effective while performing sales and service functions.

REGIONAL SALES CONSULTANT EXPRESS PROCESSING, Bloomington, IL 08/2015 - 01/2016

• Practiced communication abilities while calling on local retail merchants to sell company products, resulting in higher sales by at least 115%.

• Sold smart cards and debit/credit machines, as well as processing effectively by displaying in-depth product knowledge.

• Reached and exceeded monthly sales goals by 110 to 115%.on average by utilizing sales expertise to close/ entice more customer purchases, as well as relationship-building skills to establish a strong rapport with clients. CLERK ABF FREIGHT, Bloomington, IL 08/2014 - 08/2015

• Provided quality customer service, which resulted in improved customer satisfaction levels and brought higher revenues.

• Utilized knowledge of general accounting procedures for Accounts Receivable to manage the account effectively.

• Served as the primary point of contact and collection specialist for over 300+ customer accounts, ensuring their payments were received on time and correctly recorded on company books.

• Leveraged inventory control expertise to oversee the overage, shortage, and damaged freight operations of the entity.

• Ensured compliance with established regulations, policies, and procedures within the company and State. BANK RESPONSE CENTER REPRESENTATIVE STATE FARM BANK, Bloomington, IL 05/2011 - 08/2014

• Demonstrated creative problem-solving abilities to aptly address internal as well as external customer inquiries and issues, resulting in enhanced customer service quality and improved teamwork.

• Made sound business decisions for customers and the organization by using in-depth industry knowledge, which led to higher company profits and bottom line.

• Processed and routed transactions, requests, and inquiries using established procedures to meet company standards. Early Career:

Post-Closing Officer, Mortgage Services III, LLC

Regional Strategic Manager, Busey Bank

Mortgage Loan Originator, Bank of Illinois

Advertising Account Executive, The Pantagraph

Graphic Designer, The Pantagraph

EDUCATION

Bachelor of Science in Psychology, Illinois State University TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint)

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